UCAN.org user AmiLin [1] recently brought a disturbing practice to our attention. After buying 4 boxes of contact lens from Lens.com, AmiLin [2] discovered that she had been sold recalled contacts. She was aware that some of the Optix 02 contact lenses (the brand she normally buys) had been recalled and even contacted Lens.com before purchasing to confirm that none of their Optix 02 lenses had sku's within the recall range (view the recall notice here [3]). Lens.com assured AmiLin [4] that she would not be sold recalled contact lenses, however, that is exactly what they did. As if that weren't enough, Lens.com refused to fully refund AmiLin [5] for the recalled contact lenses. Read some of AmiLin [6]'s correspondence with Lens.com below:

Hi

I had purchased Optix O2 and they had the sku numbers that matched the recalled boxes. I would like to have a refund/or exchange. Please get back to me as soon as possible.

Thanks
Ami

Dear Ami,
You just need to fill out the back of the invoice which is the return form and just mail them back to us.

Thank you,
Mandy
Lens.com
1-800-LENS-COM
1-888-393-7404 (Fax)
Service [at] lens [dot] com

I seem to not be able to find that form, is there something to substitute that with?
Thanks
Ami

Dear Ami,
You would need to see your doctor and be refitted for any other lens.

Thank you,
Mandy
Lens.com
1-800-LENS-COM
1-888-393-7404 (Fax)
Service [at] lens [dot] com

I would like to return the four boxes that I cannot use..

Ami

Ami,

You may return all of the unopened/unmarked on boxes for a refund. We have included the return address below.

Lens. com
301 Sonoco Dr
Louisiana, MO 63353
RMA#327559

Thank You
Karen
Customer Service
Lens.com
888-SAY-LENS (729-5367)
Fax#573-754-5290
www.lens.com

I will be sending out today 3 boxes that are unopened and would like the refund of the boxes as soon as possible. Reason for return contacts codes were part of the recall and which then caused pressure on eye from one of the 4 boxes I had ordered. Return of three will be sent out today from San Diego CA.

Thank you
Ami