California Department of Financial Institutions
9609 Waples Street, Suite 100
San Diego, CA 92121
619/642-4242
800/622-0620
www.dfi.ca.gov [1]
Handles complaints concerning state-licensed banks, savings and loan institutions, trust companies, offices of foreign banks, issuers of travelers checks and money orders, transmitters of money abroad, credit unions, and industrial loan companies. Complaint forms, available on the website under "Consumer Services", must be printed and mailed to the Sacramento office.

Federal Deposit Insurance Corp. (FDIC)
25 Ecker Street, Suite 2300
San Francisco, CA 94105
877/275-3342
415/546-0160 Regional Office
800/925-4618 TDD
www.fdic.gov [2]
Online consumer assistance form [3]
The FDIC takes complaints about state-chartered banks that are not members of the Federal Reserve system.

Federal Reserve Bank
Consumer Complaints
Division of Banking Supervision and Regulation
101 Market Street
San Francisco, CA 94105
Mailstop 620
415/974-2000 general information
415/393-1900 TDD
415/974-2967 consumer affairs
www.frbsf.org [4]
email: dave.robbins [at] sf [dot] frb [dot] org
Registers complaints about state-chartered banks within the Federal Reserve banking system.

Mortgage Bankers Association of America
1125 15th Street, N.W., 7th floor
Washington, DC 20005
202/861-6565
http://www.mbaa.org/ [5]
Accepts complaints against member mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations. Notifies member of complaint, but does not have the authority to force a settlement.

National Credit Union Administration (NCUA)
2300 Clayton Road, Suite 1350
Concord, CA 94520
925/363-6200
800/827-9650 National Fraud Hotline
www.ncua.gov [6]
email: region6 [at] ncua [dot] gov
Regulates federally-chartered credit unions and handles complaints about violations of the Equal Credit Opportunity Act, Truth in Lending Act, Fair Credit Reporting Act, Electronic Funds Transfer Act, Federal Credit Union Bylaws, and the National Credit Union Rules and Regulations.

U.S. Comptroller of the Currency
50 Fremont Street, Suite 3900
San Francisco, CA 94105
800/613-6743 complaint line
415/545-5954
www.occ.treas.gov [7]
email: Customer%20Assistance [at] occ [dot] treas [dot] gov
Handles complaints concerning federally chartered national banks, their subsidiaries, and credit card companies. The Comptroller does not regulate savings and loans or credit unions. Telephone or email the Comptroller to begin the complaint process.

U.S. Office of Thrift Supervision
Consumer Affairs
P.O. Box 7165
San Francisco, CA 94120
650/746-7000
800/842-6929
www.ots.treas.gov [8]
email: consumer.complaint [at] ots [dot] treas [dot] gov
Handles complaints regarding federally chartered savings and loans and savings. Complaints can be made by telephone or by email.