If you are being harassed by a collection agency, write them a letter or use our form letter [1] (send it certified mail) that says you do not give them permission to call your home, employer, relatives, or neighbors concerning your account. By law, the agency must comply, though they are within their legal rights to hassle you by mail.
American Collectors Association
4040 West 70th Street
Minneapolis, MN 55439-0106
925/926-6547
http://www.collector.com/ [2]
Accepts complaints against member collection services that handle overdue accounts for retail, professional, and commercial businesses, but does not include in-house collection agencies.
Federal Trade Commission (FTC) U.S. General Services Administration
Consumer Response Center
10877 Wilshire Blvd., Suite 700
Los Angeles, CA 90024
877/382-4357 toll free- to file a complaint
310/824-4343 Western Region
202/326-2100 Washington, DC
www.ftc.gov [3]
Online consumer complaint form [4]
email for consumer response center: crc [at] ftc [dot] gov
email with "spam" complaints: uce [at] ftc [dot] gov
The FTC regulates debt collectors and oversees the federal Fair Debt Collection Act (FDCA). This act provides the guidelines that collectors must follow when attempting to collect a debt. This agency also oversees the Fair Credit Reporting Act (FCRA), which works hand in hand with the FDCA.
Consumer Information Center
Pueblo, CO 81009
www.pueblo.gsa.gov [5]
email: catalog.pueblo [at] gsa [dot] gov
Offers information and publications on consumer topics from cars, children, and employment, to housing and health issues. Also includes contact information for government agencies and corporate entities.