Welcome to Cell Phone Hell brought to you by Liberty
Wireless. They are a Sprint reseller that provided good service until an
“upgrade” that is still incomplete after more than TWO MONTHS. These
“improvements” have knocked out the following features:

• The ability to check usage and manage your account online
• The
  ability to check usage free calling a special number on your cell or a
  toll-free number on a landline
• The
  ability to pay the monthly fee automatically or online (which means only
  one method remains: call them and pay with a credit card. Sometimes it’s
  impossible to get through: you’re placed on hold and the call is
  terminated “for fraud control purposes” when the wait time exceeds ONE
  HOUR. Then you have to call again! This is the ONLY way to pay your bill!)
• The
  ability to receive a text message and email when you get low on minutes
• The
  ability to buy more minutes at an agreed-to rate (you have to buy more
  minutes the higher rate of your monthly block)
• The
  peace of mind of knowing that if your phone works, you still have minutes.
  No longer: their system has lost the ability to put your account into
  “suspend mode” if you use up your minutes. Since you can’t track your
  usage anymore, you better get a stopwatch!

So call every month, get put on hold, get knocked off a few
times “for fraud control purposes,” call again, and trust them to tell you how
many minutes you used. If you don’t like it, get a stopwatch and time your
calls. But even then, they say only they know how many minutes you’ve used. And
they expect you to pay for the extra minutes at rates only they determine.

Oh – I forgot the best part: they suspended my service three
times in the last month EVEN THOUGH MY ACCOUNT WAS IN GOOD STANDING. All the
operators I’ve spoken to – Chris, Raymond, Tina and Dawn – have been “sorry for
the inconvenience.”

Their customer service online is no better. When you email,
you get an automated response promising a detailed reply in 24-48 hours. Then
nothing.

I have never, EVER received worse service from a provider in
my life!

Does anyone know if Liberty Wireless is going out of
business? It would be just my luck – I used to have a TSR Wireless pager and
SunRocket VoIP phone service. Both companies went out of business.