Hello All,

Sorry to hear all the misunderstandings. I had a similar event happen to me. I deployed to Iraq last year and used the military disconnection program. The outsource rep in India told me that I did not need to send a copy of my deployment orders or have to pay anything since my bill was current. A year later, I try to connect a new service and was told that I could not due to a collection on my account. I have been billed &375 for $175 disconnection fee plus late fees for 12 months. It took me 20 phone calls to get an American base rep, she took care of me. She gave me the fax number to their main management office that takes care of all disputes. I'll let you all know if it works. Here is their fax number: (888) 470-2270.

Hi all,

They're charging me for Internet on a per usage basis while the phone connects to an email server every 2 minutes. The password to the email server is not even current so I never get anything. Phone was configured by an AT&T rep, I tried to delete the connection won't work. I canceled my data plan and I'm now getting charged per use. My phone is currently shut off though I'm paying for their service.

Can anybody share contact information to serve AT&T in the small claim court? I leave in the state of WA and while this information should be public there's almost nothing I can find on them. I think their UBI number (Universal Business Identifier required for a business in WA) is 601986747 but I'm not sure of even that.

Need an officer and an address.

Thanks much!

I have so many different fees on my cell and land line and I would like you to go over them. Received UCAN Newsletter but lost it and do not have address to send copies of billes. ThaNK YOU. J.T.

Beat this.

I use a data card with an unlimited data contract on a data 3g card. We recently upgraded two of our 10 cell phones on the corporate account and inadvertently used wrong card to connect again to the internet. Without our knowledge the bill continued to rise until we viewed the EOM statement and found the data was being consumed on the wrong sim card and rather than receiving just a monthly data charge of $60 for unlimited usage i have received a whopping $230,000 invoice. Despite all the phones on the account receiving data packages and a reasonable explanation for how during the course of the setup of this simcard there must have been some misunderstanding with the representative we spoke with etc. Our claim after 7 days has received a flat out no reduction and pay the bill.
I am speechless. I have read through this form and see no negotiations with this company and don't know what to do. naturally my job is on the line!

hi all,
I would like to share my story here too....last month I visited to international country & got approx. $ 1000.00 bill.
Last month when I was in international country I saw my cell phone had auto find local wireless GSM network & I was able to make/receive local calls.

I went to ATT website & started looking for international options & plan details to make sure I don't get charged crazy...

I saw following items pre-included in my plan which I never saw when I was with CINGULAR -

a. GSM Coverage shared $0.00

b. Expanded International Roaming $0.00

I opened up ATT website for internation roaming details & noticed that they have written information as follows -

a. International coverage, voice, data details -

City - XXX
Services - Voice, Data, Picture etc..
Network - GSM/GPRS

b. International roaming charges -

Voice - $ x.xx
Data - $ x.xx
etc...

I interpreted this as follows -

a. My plan has "GSM Coverage shared" which might mean I can share same minutes internationally with $ 0.00 cost.

b. Expanded International roaming - If I will be in roaming zone of particular international country then it will be charged to me at the rate of $ x.xx

So here I go....I started using my phone for calling/receiving local city people (my friends, relatives etc.)

After 1 month I got bill of $ 1000.00

I have couple of issues with it -

a. When I had CINGULAR plan International option/package was not by default included under my plan - In order to make/receive calls in international city I would have to pre-setup & take international package in my plan (Makes total sense!)
As appose to these ATT folks made this option by default TURN ON ! So I had no clue that what will be the charges if I access it & overall impact!!!

b. As any other layman in this world I also interpreted using GSM coverage totally differently & screwed myself!

c. Why ATT can't send an SMS saying that you started using your phone Internationally & would be charged for $ x.xx per minute on my very first call !

My future actions -

1. Fight for it !
2. File a case if not get resolved !
3. Do whatever I can to get it resolved !

thank u all for sharing ur pains same like me !!!

I've worked for AT&T wireless as a rep for 6 months now. Yeah, reps are often too lazy or rude, but that all starts from the way the customers act.
Some points to share
a) When something like this happens, I automatically switch to asshole mode:
Me: Thank you for calling the new At&t 'bout your wireless service, my name is xxx, who am I speaking with?
Cust: Why my bill is too high? I only use it for emergencies, when it was Cingular I have had no problems... bla bla bla
This bugs me and buggs all of the reps, please be polite enough to answer the questions of your name, your phone number, the accounts holders name (even if you are) and the last four digits of the SSN/Password of the account

b) Complains like "I was told in the store that..." piss us badly, you people sign a paper. The contract has tiny letters? Well yeah, but thats not our problem if you don read 'em

c) The truth is, reps can give adjustment for up to $250 including taxes, 1000 rollover minutes, supervisores can give $400 including taxes and 4000 rollover minutes, anything greater than that will be escalated and you'll be called back

d) At&t is highly commited to quality, thus having regular call-monitoring, plus the chance for the customers to qualify the service after the call (Post call survey, PCS), or random-selected calls were 2 things are considered: First Call Resolution and Total resolution. A rep who gets a bad PCS or doesnt get a FCR gets suspended and in some cases fired. This doesnt mean that there are not bad agents, all of us have done things the wrong way, but again; it depends the 95% of the time by the way you customers threat us

e) When you have something that has been pissing you off like your cell phone working poorly, high amount bills or something, contact customer care and say the words "I want to cancel" even if you have an early termintation fee, if you are good enough to the company you will be transfered to a saveteam that will make you LOTS of offers, from exclusives price plans, to adjustments or new equipment, in case the customer care rep takes your cancellation request... well, that means you are nothing for the company

For now I think it will be all, coming back from a 8-hour shift, speaking to customers that don't even know how to get a prorated charge is kind of annoying

Fewest dropped calls??? Hah. A 2 minute conversation requires me to dial the same number 5 or 6 times using up minutes. When I complained, they told me that they had excellent coverage in my area!!

After several months of high bills, despite rollover minutes, and getting nowhere with customer disservice, i finally gave up and let them shut the phone off.

The other weekend I went in two the store to upgrade my phone and extend my contract. Well within the last year, I moved to a town about an hour and half away from where we originally lived so my husband could go to school. Anyways, I told them my zip code and the gentlemen thought he was funny and said oh wow, ummm well you don't live in an area where we have towers.. I was like my phone works great we have no problems. He goes well here is the deal there is a "political battle" going on because they conisder AT&T a monopoly and so they won't let us expand, so everytime you use your cell phone you use another companies tower and we have to pay them for every minute you use.. I was like SO! I pay enough each month and have been a loyal customer for 5 years plus.. He like well At&t is going after people who are doing this (like i knew i was doing something) and charging them $375!!! Are you kidding! I said well they can't just charge me without giving me a warning and he said I just did. So I said you aren't going to give me a new phone because you will get in trouble? he was like well uh yeah. I was like okay, so what am I supposed to do? I am stuck in this contract?! he was like they might let you out, the whole time joking with his co worker about the "political battle" crap that he thought was the best punch line ever... So I guess I am just waiting for a letter although I feel like tell cingular to let me out now. Has anyone else heard of this?

Im shocked. my daughter subscribed to XM radio for one month for 8.99 a month. got the bill today for $4,500. it seems to turn out that you get XM radio access, but you pay the stream separately, at $10/MB (or about $500/hour) . other than the webpage is totally misleading, they allow underaged to commit to debt piling up to $4,500, the web page never indicates that the download cost is $10/Mb, the web page indicates that AT&T requires unlimited internet access -which she obviously didnt have, so its no requirement as they post-, im thinking on hiring a lawyer. has anybody experience with such expereinces? any hint helps, but i will definitely not pay $ 4,500 for having listened to radio for a month. tks//

I Hate At&t , my bill is $279.25 and I didn't go over my mins. How is that???

After many years with AT&T service, We moved across country, went to the AT&T store and requested that our numbers be swapped over to the new state so we would have local numbers. The store clerk incompetently took over 2 hours to complete this simple task, we bought new phones, accessories headsets and chargers totaling well over $500, agreed to a new contract and they bartered for my rollover minutes which I initially had almost 8000 and they said they would give me 5000 but offered no explanation. Several months have gone by and it appears that I have 2 accounts floating around...one account that is new and legit with our new local numbers, and our former account that was appearently never "relocated" instead it remained open generating monthly fees that stacked up quickly. And to boot, they never gave me a single roll over minute on my new account. I also paid on both accounts simultaneously as we were in transition of moving and I didn't have the bills in front of me to verify that they were billing me properly. I have made 5 consecutive phone calls to AT&T regarding fixing this problem, each consuming more than an hour of my time on hold and explainging the situation. I have found that it is a complete waste of time to even try to explain anything to the person who initially answers the call, yet when speaking to "managers" who give their name, but have no extension or identification number except their "name" can not do anything either. With each painful call I have made to resolve their mistakes, I have been thoroughly assured that the situation has been resolved completely. Yet as each bill comes, it shows that I am further in debt...NO RESOLVE OF SITUATION!!! Now I have been put in collections for the issue and As of tonight once again the situation has been resolved beyond the shadow of any doubt and I should have nothing to worry about...well la di friggin da as if its all better now. This time I mentioned involving the BBB, the FCC, PUC, my lawyer etc and they transfered me to someone with a direct call back number who in 25 minutes tells me that it is resolved and he will call me tomorrow to confirm everything with the other departments when they open. IM NOT HOLDING MY BREATH that he will call again, instead I am carefully documenting everything because AT&T is stealing from me and they are operating fraudulently. What can be done to get AT&T to pull their big corporate head out of their big corporate Butt and start SERVING their customers with accuracy and courtesy and to repay people what is rightly theirs?

I have a account in my name that is not mines. I want it removed, has not happen yet.

At least we are not alone according to these other posts. :/

Long story short, in March 2007 my company moved our service to Cingular. We purchased 5 8525 phones & signed up for pooled voice minutes and unlimited data plans for all 5. At least that is what the written quote from the salesperson said, amd that is what we agreed to. We had a new A/P person who didn't question the bills until August. That is when we disovered that they put the phones on 4MB data plans resulting in $700+ overages each month. Should be easy to realize to fix right? Several phone calls - each time they say they "will look into it." Result? Denied. Faxed copy of original quote from their salesperson stating that the plans were unlimited. Result? Denied. To add insult to injury the "notes" in their system from the phone calls (to their ill-trained and uncaring customer service reps) are inaccurate and they keep referring to them as if they are irrefutable but somehow what we have IN WRITING can just be ignored. We have now been denied twice which apparently means that they will no longer even consider the matter. Maybe my letter to their President and the copy of it to the FCC will get a little more respect. I won't hold my breath though.

I HATE AT&T MOBILITY! NEVER HAD A PROBLEM WITH CINGULAR!

I logged into my ATT (former cingular) account this morning to pay my bill, and was SHOCKED to see my amount totaling $645.

I (for two phones) never pay over $100-120 per month.

Heres the deal:
We purchased a new phone for my wife last month. We got it home, and she decided to download a few ring tones. Ok great. Well, on ATT's homepage, there was an offer for 3 FREE DAYS of XM Radio. (free? Ok, great)... She used the trial, (off and on for 3 days)... then quit. No Strings attached, No cancellation Necessary... Well apparently the FREE TRIAL wasn't really free. It totaled up 44,000 msg/kb charges to our ATT phone bill, totaling over $500 in itself.

In my mind, this must be some kind of joke... it is completely deceptive, fraudulant, and outright insaine...

I have as of now spoken with 3 different ATT reps, none of which "have any authority" to do anything about this issue. One rep stated her supervisor was "on another call", and would not release his name, or extention...

I cannot get to anybody who apparently has any anything at the company, and feel as if Im just blowing hot air. Im guessing I am calling some 3rd party call center in Indonesia somewhere...

I did make a call to the Office of the President...

and spoke with a secretary there who has an "executive" looking at the matter... They are soppost to give me a call-back in 24-48 hours. So we'll see what they have to say.

This IS Insaine... Ill keep you posted.

Yes, My contract was up and I feel one month behind during Christmas. Next thing I know I get a cancellation fee on $350 for early termination of my contract. My contract was actually up two months prior. So a $450 bill turned into a $795 bill. How does this happen?

Somehow, while upgrading to an iPhone I lost a SIM card that was for the second line of my plan. Unbeknowst to me, someone got a hold of this SIM card and called 140 minutes to Honduras. My AT&T wireless bill for those minutes was over $1,200.00. I complained that I had accidentally lost or thrown away the SIM card and did not even know that my account was allowed to call internationally without prior activation of that feature. At first, Cingular/AT&T reps told me the "recovery team" would look into this matter and probably would credit my account. They were supposed to call me within 7-10 business days. They took 9 business days to get back to me. I first saw notification of the bill on August 24, 2007. I called 611 immediately and told the representative about the problem, and I had thought at first the exorbitant bill was an error on their part. She told me that the charges were probably valid but that I could file a claim for a credit and if I was a good customer and did not have unusual credits in the past that the "recovery team" would likely authorize a credit to my account. Today, September 7th, a full 9 business days later, they finally call me and tell me that the charges are valid. I am utterly disappointed in AT&T/Cingular and am reviewing my options. Should I just refuse to pay them? I did not even know someone could call Honduras (or any international location) without prior activation of that feature on one's contract. They really hate their customers and treat them unfairly. Beware contracts, beware of AT&T!!!!

ATT just informed me I no longer receive cell service at my home b/c they no longer use the same cell towers in my area. They have offered to let me out of my contract at no charge to me. My contract is three months old and I paid for the stupid phone. I want my phone money back and any refund for service missed. And why shouldn't they pay me a termination fee? Anyone ever go through this? There must be 20 of us at my complex that are all getting screwed.

I moved to Salt Lake City, Utah last year, July 2006. I had a Cingular wireless phone from California.
When the contract expired in September of 2006, I traded in the old Cingular cel phone for a new Utah Cingular phone.
Service has been fine.
However, I recently recieved a collection notice from AFNI for service on the old California cel-phone.
Apparently, Cingular did not turn off the old California cel phone service. Keeping in mind, that, for the last almost a year, I never recieved a bill for this California cel phone that I traded in.
Now, I have traded cel phones in before and acquired a new contract over the years. I have never had such an issue.
I mean, you can check the records on the old California Cingular cel phone and see that it was never used. In fact, I still have that old phone and remember turning it on and finding that the service was indeed not on.
So, I dont get this but, I did not do anything wrong here. Except pay my bill on time.
How can they do this ?

Now, this collection agency, AFNI, is attempting to collect this so called debt from me and messin with my credit.

How can they collect on something I was not liable for and was never notified of ?
Can I request the records for this old cel phone ?

I mean, I traded it in and I have a different cel phone now.

I bought a Cingular phone and prepaid plan because I passed out twice this summer, and wanted protection..The prepaid service on the 351.00 cingular phone never worked. When you cll to complain some are nice =others like all call centers are ridiculous. I have not had help for 2 months . local store will do nothing. I am trying to recover from cancer. This is so sad to me.What organization can get me a working phone. I am prepaid for a year. How can I get to the top.. and get something done. thanks sik By the way I sent in my new phone they sent backa refurbished which was worse.Now they say its the sim card. Ever customer care person says a different thing read off a paper. This new A t and T is going under fast..belive me . it's awful .need help

okay i had cingular for 8 years, i lost rollover minutes when i changed my plan i was also one of those that upped my plan due to rollover minutes, but didnt get to keep them... when i changed to a smaller plan, but that wasnt all at &t buys them and all of a sudden my bill is doubled i check it out, the first page states i have a family plan 89.99 i have a lap top card 59.00 okay i look at the next page i have two phones both are being charged 89.00 per phone plus the one phone wasnt even suppose to be in service when i upgraded i wanted a individual plan. for over a year i was charged 79.oo for my lap top card, then i go in to a store speak with a tech after waiting 3 hours i get the 59.00 plan long story short i use to pay about 150 for my family plan, att bought cingular my bill was 300, then 450 they told me it was a legit charge, i stated the one phone when i up graded was to be removed i wanted a individual plan and the data on the on phone there was none because it wasnt being used apparently the tech put in an upgrade on the phone and re signed me up for another two year contract... i stated no the two year contract was to be on the 2nd phone listed but under a individual plan.. after three months of calling stopping in stores i gave up i switched to verizon... now i get a bill from a collection agency telling me i owe 1176. excuse me att owes me money first of all i over payed the first month by 150, the second month 250, let alone the time it takes to stand around their stores 12 hours of my time, phone time waiting and arguing with them another 8 hours i make 28 and hour=960.00 plus the aggravation i dont owe them nothing.

I recently went to Mexico for 5 days and of course brought my Cingular 8525 with me. A few weeks later I open my phone bill which is normally about $100.

It was $$48,797.09 !!!! And they refuse to take off the charges!

They are claiming that the charges are for Data Roaming. I did not even use my phone for data on the trip. I usually get my e-mail on this phone automatically, but they didn't show up. I had to use the hotels internet for $5 per day.

When I called ATT it took me 6 tries, each time getting transferred about 5 times each call. They promised to call me back twice and never did.

Finally I reached a supposed supervisor in the "High Use" department who claims that he has no manager for me to speak to. He also turned my phone off becasue I said I was not going to pay the bill. He also said he would ask someone to call me back and so far, no one has.

After reading the terms of my agreement it says I cannot sue them and have to use arbitration. From the web sites I found the possibility of me winning that are next to none...

What else can I do??? I don't even make that much in a year!

I used a Treo 650 for 2 years with Cingular and had no problem traveling overseas. I got a new 8525 and went to France for business for 5 days. This phone runs the internet in the background and I was charged $5,200 for roaming charges for internet use. I never even used it overseas.
When I complained they told me that this phone runs the internet in the background andi is always on. They said I should have disabled it. I said, how am I supposed to know this and that their salesman should have pointed this out as I said I use it for overseas use. Funny thing was David Blaine was in the next kiosk and he had the same thing with T Mobile as he was charged $5,000 for being in India and not using his phone. The Cingular saleman laughed.

Cingular has reduced my bill down to $1,200 which is still not fair but it does show that they admit they were wrong. I complained and now they stopped my service.

Any suggestions on how to handle the balance as the service they provide and the 8525 is perfect for me.

I'm being SUED over a 3 YEAR OLD cell phone bill from Cingular.

I activated with Cingular, and the guy at the store hit "M" for 'mobile to mobile' instead of "N" for 'nights and weekends' resulting in 6 months of disputes regarding $1,000-$2,000 bills which Cingular would repeatedly credit and attempt to pacify with "bonus minutes". I have the old bills showing credits to my account for $1400, $800, etc.

Then these "bonus minutes" refused to "roll-over" and Cingular contended there was no way to figure out how many roll over minutes I should have. Cingular customer service reps (two of them) said they would hand-audit my previous bills as if I had been placed on the correct plan from the beginning. When I called back to find the status of the audit the reps and supervisors had no knowlege of such an event occurring.

I offered to pay the termination fee and my monthly usage fee, but they told me to "pay the $1300 first, and if we determine there is an issue we will credit it back to your account."

Anyone else with a similar situation? I could certainly use some more similar problems for my defense.

castnd @ yahoo . com

I signed up for the 19.99 a month data plan which bills based on usage. This was to be used on my laptop only when I needed it. At home I use cable for my desktop and laptop.
Cingular says I downloaded 36 meg of data in one sitting. No way did I do this. I received a bill for $250.00 for this.

I didn't bother calling them because they have the runaround thing down pat. Instead, I am sending my complaint using the good old post office. I figure there will be a lot of back and forth on this so I'm going to have all of the details in writing.

I have Verizon for my cell phone service but their data cards only have an unlimited plan so I thought I'd give the pay per usage a try.

If you have a chance to get out of your contracts, I really recommend Verizon. When I did have Cingular, (now AT&T) for cell phone, I went into a store to get a problem resolved in Atlanta. I waited in line for 20 minutes and then was taken to the back to be connected to support. I waited for 20 minutes on hold there also. When i finally got through, the woman didn't know how to resolve the issue so after many occasions of being put on h