So, my old Verizon cell phone was stolen from my car about a year ago. I had downloaded a ton of games, ringtones, etc on it.
Recently I decided to re-download some of the games that I had paid for before. And now I get my Verizon bill and they are charging me for the games!!! Even though I already paid for the full version of these same games before!!!
I called them up and they said that the games are per-phone. Why then do I have the option to purchase the "full/unlimited" version of the game if it is only for that phone??
If I buy Microsoft Office, I don't have to buy it again when I get a new PC. Hell, even my old PlayStation 2 games work with my PlayStation 3! So, why with my cell phone, is this stuff non-transferrable???? What a rip off! I'm about done with this corrupt, restricted cellular network we have here in the U.S.
Did anything ever happen
Did anything ever happen with this? I have the same problem and it's ridiculous!
reply
For the fourth consecutive year, Verizon Wireless topped the American Customer Satisfaction Index survey, scoring significantly above the industry average and higher than every other measured wireless company.
Verizon
If you have continued to make payments on the full/unlimited plan even though the actual phone was replaced, I would like to suggest that you write a certified return/receipt requested letter to the company disputing the redundant charges. Send a copy of the letter to your state's Public Utilities Commission and file an online complaint with your state's Public Utilities Commission.
Go to Consumer Tools on our website for a guide to a suitable dispute letter. Provide your account number, billing address and state the problem clearly and succinctly. State the proof and your analogy for the dispute and then state the remedy you want. Most importantly, make sure to include the request for a written response by a date certain.
Please keep us updated.
Post new comment