UCAN

Lens.com's O2 Optix web page gives readers the options of leaving comments on the product and ranking the lenses on a scale of 1 - 5 stars. The web page is: http://www.lens.com/contact-lenses/lens394.asp

I tried leaving an informational "buyer beware" warning on that web page about Lens.com's practice of selling recalled lenses on their website, but so far Lens.com has censored the message and not allowed it to be posted. The message, which can be seen below, is certainly not an effort at smearing their name, but rather is merely intended to make consumers aware of Lens.com's practice of reselling recalled lenses in order to help protect themselves. The message I have tried leaving is:

Buyers of the O2 Optix lenses need to be aware that Lens.com has engaged in selling recalled contacts. I am by no means claiming this is a regular practice, but it certainly has been done. To see one consumer's experience with this, check out her blog at the UCAN.org website:
http://www.ucan.org/blog/money_privacy/money_saving_tips/lens_com_sellin...

Also, please note that the 1-star rating is not for the quality of the O2 Optix contact lenses, which we have no opinion on, but rather is for the Lens.com practice of selling recalled lenses.

Below you will find a link to the original recall letter sent to doctors by Ciba Vision, the O2 Optix contact lens manufacturer. If you scroll through it a bit you will find on page 3 the SKU numbers within the recall range. The website is:
http://www.cibavision.com/docs/recall_letter.pdf

It's also important to note that Lens.com was only willing to refund the consumer mentioned above for the unopened boxes of lenses, even though they had been recalled. This suggests to UCAN that the intent may be to resell those same recalled lenses again to other consumers. We just don't want it to be you (or anyone for that matter).

For more on this issue, please visit our website www.ucan.org as we are continuing to investigate this problem.