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I called again yesterday and
I called again yesterday and they told me i should switch to Sprint for a better coverage ( same company i guess) and i told her all i wanted was a service that works, i paid over $500 for the 3 lines i have last month and my calls keep dropping, now get this... she wanted me to PAY for a new phone, because my Nextel phone wouldnt work with my new sprint Coverage.
Isn't that SURREAL ?
Here s the lat 2 Emails i got from them:
Sprint Customer Solutions - eCare <ecare [at] cc [dot] sprintpcs [dot] com>
to"fiapman [at] gmail [dot] com" <fiapman [at] gmail [dot] com>,
dateNov 29, 2007 10:16 AM
subjectSprint (KMM42326678I80L0KM)
hide details 10:16 AM (23 hours ago) Reply
*************************************
Dear Stephane,
Greetings!
This is the follow-up to our conversation dated November 29, 2007 regarding the Sprint account.
As discussed, I will apply $150.00 credit on purchase of new phones for all the lines.
Further, I am forwarding the Nextel Customer Support number: 1-866-276-0727 and 1-800-639-6111
I would like to thank you for taking the time to speak with me about your concerns. It was a pleasure talking to you.
Thank you for contacting us, and we look forward to serving you.
Vanessa N.
E-Care
Sprint
"Where our customers come first!" <<< now that s Funny !
*************************************
fromSprint Customer Solutions - eCare2 <ecare2 [at] cc [dot] sprintpcs [dot] com>
to"fiapman [at] gmail [dot] com" <fiapman [at] gmail [dot] com>,
dateNov 28, 2007 11:59 AM
subjectRe: ID# 20071119085648 USC (KMM42258096I80L0KM)
hide details Nov 28 (2 days ago) Reply
Dear Stephane Marchand,
Thank you for your reply.
I have checked the coverage in your area. Our resources reflects a good coverage in your area.
If the service on the account is cancelled on the account the early termination fee will be applicable.
To avoid the early termination fee, I suggest you to switch the service to Sprint. Your area has a good Sprint coverage. If the service will be switched to Sprint the early termination fee will not be charged.
We have a dedicated group of specialist who resolve such type of concerns. Please, call us at 1-800-777-4681. Our specialist will provide you with all the details.
Thank you for emailing us. It was a pleasure assisting you and I look forward to more opportunities to serve you in future. Have a great day!
Saul N.
Business E-Care
Sprint
"Where our customers come first!"