Reply
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved









Dealer won't give us paperwork for purchase
Two weeks ago, my husband and I purchased a 2006 Chevy truck from a local dealership. We bought the truck in both our names, and as we were signing the paperwork, I carefully read over all the details - everything was correct:
Purchase Price: $30,850
Downpayment: $3,500 (to also cover tax and title)
Extended Warranty to 75K miles ($2,500)
Loan Term: 60 mos.
Rate: 5.9%
Plow for the truck would be brought from sister dealership and was promised to be in good condition.
That was Sunday afternoon. My husband was to pick the truck up Monday afternoon, as the dealership was taking care of the registration and new plates. The salesman asked that I call him Monday to confirm plates were received, etc. before my husband picked up the truck. I called Monday afternoon, and was told the plow wouldn't arrive until Thursday, but my husband could still pick up the truck. My husband picked up the truck, and on Thursday I called to see if the plow was ready. The salesman tells me he needs to check and will call me back. Two hours later, I still had not heard from him, so my husband called. He spoke to the service department who told him that they had the plow, but were waiting for management to sign off on the workorder to fix a part. Confused, my husband asked for the manager, who said he'd call back. We did not hear back from him Thursday.
Later that night, my husband asked me to pull out the paperwork for the truck. Sadly, I thought HE had taken it, and so we now had NO copies of paperwork that we signed for the truck. My husband and father in law went to the dealership Friday morning. After a rather nasty exchange of words, the plow was fixed and my husband took it. He was told that our copies of the signed paperwork had "just" been picked up by the mailman. That was Friday morning, and today is Tuesday. We still have not received the copies. I have called the lienholder and have verified that the loan terms are correct. I have also received my payment books. My concern now is that the dealership is pocketing the money for the Extended Warranty, and by not providing us with copies of the signed documents, we can't prove that we ever BOUGHT that warranty.
I plan to call the dealership tomorrow morning to ask for the paperwork to be faxed to me, but based on their not-so-upfont business practices thus far, I'm guessing they aren't going to send it. What rights do I have to obtain copies of those documents? And what can I do if I do get the paperwork, and it isn't what I signed?
Thanks.