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CHANGE IS A GOOD THING
I had a very similar situation last year. I had had a wirepro contract with the "phone company" for almost 20 years and had only used it once early on. No sooner had I decided to eliminate all the nickel and dime charges of all my expenses then the phone went out within months. I practically knew down to the hour of when it went out due to the recorded time of a phone message "telemarketer". I called the "phone company" and was given the Old Run Around. Basically they said: We don't know if it is your problem or our problem but you will have to pay to find out. The helpful CSA told me to go outside and plug my phone into a box outside and if.....etc. then it was or wasn't this or that. Well, I live in apartments and after I took a deep deep breath I went to the manager's office. I just barely made it in before closing and explained and put it in their hands ( due to the plug it in the box trick). It was their box basically. They got immediate response by phone and a date for them to come out. Which made me feel even more insignificant as an private individual customer as opposed to a corporate customer's provided service.
As it turned out, it wasn't our problem. They tracked back to a fiber optic line going back about a mile away. I was in contact with repair technician by my cellphone, as they rerouted my home phone to a new line,givinig feed back in process which continued once the connection was made for the call quality.
I had already been playing with the idea of modifying my budget by strategizing all of my home utilities and combining/upgrading services. I hardly used my phone but kept it for my landline PC modem. I did more checking and by the end of last year decided to try out the package special of my local cable company. So far it is the best thing I've ever done. Not only has it improved my budget but the quality of the utility services is definitely and up grade. I have never appreciated being made to feel being taken advantage. I'll do this for awhile until something better comes along. That's also the beauty of technology.
By the way, at the time I was having to deal with both SBC and lousey internet AT&T service. Can service get better when you merge two lousey providers ? Save yourself future frustrations and reconsider other options.
Best Regards,
Ena K