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AT&T DSL $55 minimum service charge
We have sbcglobal or AT&T or something for our home land line telephone and DSL internet service
There have been so many acquisitions, we can't keep it straight.
In the last four months our telephone service has had a one serious problem each month. Last month it quit all together. Today there is so much static on the line that the telephone is useless. Through all of these telephone land line failures our DSL internet service has worked perfectly, and it does right now.
We called AT&T repair and were informed that, because we do not have a repair contract with them, there is a minimum $55 charge for repair service. I talked to the repair service person, her supervisor, and then was transferred to the AT&T business office. The AT&T business office told us that the California Public Utilities Commission (CPUC) has just approved a minimum $55 minimum service charge for any and all telephone repair services. She agreed that if the problem is anywhere between the local switching station and the telephone, the DSL would not be working, but as a result of a recent CPUC authorization or ruling (I am not sure what she called it), they come out to the house and check it out anyway and there is a minimum $55 charge for that.
I asked them to check out everything on their end for the source of the problem and was informed they can no longer do that unless I have a service contract with them covering inside wiring of my house, or I have to agree to the minimum $55 repair service charge. I asked if they expect me to continue paying monthly usage invoices for a telephone line that does not work. The response was "Do you have a dial tone?"
Do you know anything about this please?
If this is true, the telephone company can now create a $55 customer billable situation for itself anytime it chooses.
OMG, AT&T can affectively raise their rates by a minimum $55 MILLION a month.