UCAN

I understand how easy it is to misunderstand how things change between compaines and how things listed as one thing and mean another. The issue though is some of it is common knowlege that international calls/roaming will be an additional charge. For example, home phone service charges additional when you call international numbers, and it always has been that way, so why would it be different with wireless? THe other issue is that people just assume and use the service rather than asking first and getting the details. I went to ATT's site and found all the rates and plans available. I do not disagree with you here regarding them adding the international call allowance without notifying the customer. This occurs after the service has been active after so much time, the line becomes eligible for these features. The features are free, but all they do is let you make the calls at standard rates. People complain that they were charged excessive amounts for the services, but in my experience, ATT has always been more than willing to add the correct package to the account and rerate the bill as if I had that discount package at the time of usage due to misunderstanding. They do send a text message when a line is showing excessive usage while roaming or calling internationally if they do not have a plan. This happened to me and if they had not sent me that text message and I had not called in and put a roaming data package on, my bill would have been over 2000.00! My opinion the charges are high, but that's why they have plans that cover. I have to remember that they have an obligation to pay the carriers we are roaming on. The best thing to do to avoid the hassle is call and get the information first or look it up online, then you are covering yourself before the charges occur.