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Hi. for me it turned quiet
Hi.
for me it turned quiet good. At the beginning they denied my claim and requested the payment. I threatened them with local media and lawsuit, based on:
- In the webpage they never mention the price of download. it says its expensive, but now how expensive.
- as a family plan, and changes being made by any other line than the main line (mine) they are quiet sure dealing with underaged
- In the webpage they promote that the XM radio requires unlimited internet access, eventually it does not require as they misleadingly state, its good to have but no must.
-the webpage offers a parental control, but by clicking my zip code it says its not available in my area, you might want to chekc that
they called me the day after, especially concerned about what i satated that i would go to the media, and suggested to void the 4.5k provided that line subscribes to an unlimited internet access for 19.95 a month for 6 months (based on that the service was proivided, which i agree, and an unlimited internet plan would have been mandatory). I consider this to be a reasonable deal.
One thing: forget to have it solved on the phone, post a claim through their webpage, their agents are all dummies (and I mean it, i have 4 lines and pay an average of 1k a month in telephone service -much international and roaming-, i have each and every month issues with them.
hope it helps