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Utility Consumers' Action Network
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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Cancellation Fee
Unfortunately, it's technically allowed. The fine print in most cell phone contracts says you must maintain service through the agreed upon contractual period. The fine line is why companies have a problem with you paying out the remainder of the monthly contract during the time you have ported your number to a new carrier. The goal of the carrier is to keep you or make you pay. Please note that if you made any changes to your contract (accepted a promotion of extra minutes, added a phone to the plan), you probably extended the contract by a year or two. Please review this aspect. If you are a CA resident, please fill out a UCAN complaint form carefully; letting us know if any changes were made to your plan during the contract time.
If you are not a CA resident, file an on-line complaint with your state's public utilities commission and send a certified return receipt dispute letter to Verizon. We have sample dispute letters on this site to simplify the process for consumers.