Reply
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved
class action questionaires
I heard on a local radio this morning, that Cingular was going to have to start refunding former California customers who were charged ETFs when they quit Cingular due to lack of service/dropped calls during the period 2001-2003. I was one such customer, on a family plan with 2 phones and so got hit twice with the fee. I saw your article on the UCAN inquiry into Cingular's customer (dis)service practices from 2002-2006, and the CPUC's subsequent fines. Do you have any more information on recent developments in this case, and whether the fees are going to be refunded? The radio station, KRAB of Bakersfield, said that those involved in the suit should have received class action questionnaires. I did not receive such a questionnaire, and the radio station didn't have any contact information regarding the article they were citing. Also, when I called Cingular customer service directly, they were unable (or unwilling) to give me any information.
Thanks.
Anna