Home » FORUM: Cingular Customer Service/Early Termination Fee Case 2002-2007

All kinds of issues

On June 14th, 2007 Jessica (not verified) says:

When I was a customer with Cingular my husband and I had a lot of issues with cingular. They charged us for going over minutes which never happened, We had to pay 350 dollars for a termintation fee even though we discussed this with them frequently, and with my husband being in the Navy(both of us living in san diego) they would not allow me to cancel his phone while he was out at sea. Now keep in mind that i paid for a phone that wasn't even being used while he was out fighting a war, I also paid for my cell phone which didn't get any service where i was in west virginia while he was gone (this was explained to them).There was only 2 areas that got service in West Virginia and they weren't near. I had to go home for the simple fact i had no where to stay. They wouldn't allow me to cancel our service at all. So basically i was paying for phones that could not be used. They got free money in the long run. Its not fair but when my husband got back from sea we cancelled our service but they charged us a cancelation fee of 350.00 even when we cancelled it on the date that our service expired. WHAT A BUNCH OF CROOKS.

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