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trouble with samsung tv
We bought our samsung in Dec.2006, paid it off in 6 months, and almost to the date, the screen went blank. Called samsung, they sent a repair man out a week later. He didn't have the part, had to order it. They told us about ten days estimated time. We waited 3 weeks, calling all the time, and talking to rude supervisors..Finally we received a new upgraded model 2 days ago, but wish we could have gotten a refund, as I nor anyone else we know will ever by another samsung product. This whole process took well over 1 month, and was very frustrating. The customer service department is of no help, very surprised, as for how much money the consumer spends on these products.
Please note that this letter is only effective for California consumers!