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trouble with Samsung TV from Circuit City
PURCHASED 45" SAMSUNG LCD FLAT SCREEN TV WITH EXTENDED WARRANTY FROM CIRCUIT CITY STORES, INC. ON 06-11-06. IN MAY 2007 THE SCREEN WENT OUT. CONTACTED CIRCUIT CITY FOR REPAIR AND WAS GIVEN THE NAME OF THE REPAIR SHOP THAT THE WARRANTY USES. WENT THROUGH THE PROPER CHANNELS AND MADE AN APPOINTMENT FOR THE COMPANY ( PAYLESS TV REPAIR TO COME OUT) WHICH THEY DID. THE REPAIRMAN ORDERED TWO PARTS FOR THE SET. TWO WEEKS LATER THE PART CAME IN AND THEY CAME OUT TO REPAIR IT. TURNS OUT THAT PART WASN'T THE PROBLEM. STILL NO SCREEN. ON 5/22/07 THEY ORDERED A FULL BACK PANEL FOR THE TV. BY JUNE THE PART HAD NOT ARRIVED, WENT INTO THE SHOP, THEY CHECKED SAMSUNG, THEY SAID PART WOULD ARRIVE 6/12/07, IT DIDN'T. WENT BACK TO THE SHOP TO CHECK ON THE PART AGAIN, THEY AGAIN CHECKED SAMSUNG, NOW THEY SAY THE PART WILL COME SOMETIME AROUND 6/29/07. I CALLED SAMSUNG AND TOLD THEM THIS IS UNNACCEPTIBLE, AND SUGGESTED THAT THEY WERE IN VIOLATION OF THE SONG-BEVERLY ACT. THEY SAID THEY NEVER HEARD OF IT AND COULD REALLY CARE LESS, AND THEY CLAIM I DIDN'T BUY THE EXTENDED WARRANTY WHICH I HAVE RIGHT ON MY RECEIPT, WERE EXTREMELY RUDE AND COULD OFFER NO HELP....WHAT TO DO NOW?????
WE HAVE REPEATEDLY CALLED SAMSUNG TO NO AVAIL. I FEEL THEY SHOULD REPLACE THE TV