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Verizon terminating features without notice?
Verizon used to have a $5 unlimited texting plan(feature), but recently they have been dropping the feature without giving any written or verbal notice. This happened to my brother twice, and just recently my boyfriend. Is that legal? The first time they dropped my brothers plan i called and they could not tell me why it was dropped, but they easily reinstated it. The second time they dropped it they gave me many different reasons, i just assumed they were all lies because a few of them i KNOW were lies. They said it was a "promotion," that expired; no it wasnt. They also told me that they had given me written notice canceling the feature. No they didnt. The written notice that the woman quoted was a letter confirming the unlimited texting from the first time. I can go on and on about this issue, because they told me many lies; i can counter each one. Ultimately the woman told me there was nothing i can do. Then just recently this happened to my boyfriend. He had the same unlimited $5 texting; and they randomly took it off his policy. He found out when his bill was $20 more than normal. No letter giving him an option of keeping/changing to another texting feature. They just one month decided to start charging him for every text. Is this legal? And is there a way of finding out who else this has happened to and why it is happening?