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removed from the program because of a "non-deliverable address"
I sent my recertification form with my information and signature on it before the due date and so far,nothing has changed regarding my income. When I got my bill from ATT,I was surprised to find out that I was charged an extra $35 or $45 because I was removed from the California Lifeline program. I called the customer service and they told me that the form they sent was mailed back to them because of "undeliverable address". I just dont understand why because though we moved to a different city, we still get our mail from our old address and we have never encountered a program like this with our other bills or mail. The representative said that its a problem with our post office and they cant do anything about it. I just think that its not fair to just remove me from the program without notifying me or giving me a warning about the possibility of losing my certification.Now they're telling me that they cant do anything about it,I just have to pay the entire amount..I have no intention of not paying the bill but I just want to know if I can be given a consideration since the mistake didnt come from me,I did what i had to do which is to send the recertification back before the due date.The extra amount i had to pay really counts so much for us because of our tight budget these days,otherwise I wouldnt be enrolled in a low-income program such as this.thank you so much.