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Obnoxious CSR using account info against clients
I had the most horrible experience with my bank JP Morgan Chase. The auto loan division was calling me as I was 5 days late on my payment. They were calling at 8am weekend or weekday, it didn't matter. I called Monday to stop the phone calls and was told I couldn't I was asked about my payment and told the CSR I would make it that same day which I did thru a phone payment. I called again Tuesday to get a physical address to send my written request to stop the phone calls and to verify the payment went thru. The CSR on Tuesday was outrageous. She refused to give me a supervisor, kept me on hold for 6 minutes as "she was strong and not going to allow me to talk to anyone just to prove I was having a bad day." As I continued to request a supervisor she started personally attacking me using my account information.
"You were turned down 5 times for this loan. you should be grateful you even got this car."
"We took a big risk and gave you a chance."
"I'm surprised you still have this car. I don't think you are going to be able to keep it."
Whe I started quoting her as I was writing down these responses she finally transferred my call but not to a supervisor, she placed me back in line for another representative. I have filed a complaint with Chase but I am just absolutely shocked at the treatment. No customer of any type should be treated as I was treated. I saw no reason to explain why we had been going thru hard times (lay offs and a near fatal car crash) and I don't think any person should have to. She was demeaning to say the least.
As many are going thru hard times right now I want to make every effort I can to insure the next person in my shoes is not treated this way. Is there anything else I can do about this matter. Chase needs to get an eye opening slap in the face that they can not allow their personnel to treat people in this matter.