UCAN

If you’re thinking about phone service through Sprint....think about the meaning of SPRINT and do just that! Sprint the heck out of there before it’s too late! How can a company take a $90 dollar a month phone bill and turn it into a $430 a month bill? It’s easy; they just charge their customers for services they never authorized. When you call Sprint to request they remove the charges you should plan on spending a couple of hours on the phone. Once you get through to customer service, they will ask for your phone number (yes, one would think they already have that) and my favorite the pass code to your account. You will then be placed on hold for what seems like forever and then disconnected. No worries just call back and repeat the previous steps two more times. When you get over the anxiety of being disconnected yet again, you will start realizing there is a huge communication gap between you and them. When you try to get unauthorized services removed from your bill they will proceed to offer you the Sprint Family Locator Service by reading you a 10 minute scripted sales pitch. When you explain you’re trying to remove services not add them they will say Uh-huh, Uh-huh, I understand, and keep reading. There is nothing wrong with your communication skills or your hearing. As a matter of fact you’re now acutely aware that everyone you’ve spoken too, James, Jennifer, David and Rebecca, all have accents. When asked, Rebecca confirmed they are located someplace in Asia.