UCAN

How do I start - there is so much that borders on harassment from Sprint, a year after I cancelled my service with them. I always had problems and bad billing practices in the past and bogus charges etc., however here is my latest:
-About 1 year ago or more I called Sprint to complain about bad service and dropped calls, ironically it took me about 2 lunch hours and about 3 dropped calls to complete the call.
-I finally escalated the call, saying that I was not happy with my service (even after they had sent me a free phone the previous year to apologize for bad service; at which time they sneaked in a new start date on my service contract, because I bought a new phone). Anyway, I insisted that there service was not working and they were not living up to their end of the bargain. A senior manager finally agreed that if I got a new service within 2 months that they would let me out of my new contract with them with no termination fee and said it was such a shame after 8 years with SprintPCS....
-A month later I had T-mobile and payed off my account in full
-About two months after cancelling my service they called me to inform me that I owed them something around $200 (the figure keeps changing) anyway, I called them and sorted it out. They agreed that once they removed the termination fee, I had $30 credit. I insisted that they mail me the difference, but they disagreed and said they would not mail me the credit. Fine, I hung up, tired of the time investment each time to make a call.
-Next month, again a bill. Again, I call them. Again they agree I have $30 credit. Again they refuse to mail me a check.
-Next month, again a bill... I called them for 3-4 consequetive months, an hour of time each to go through their inefficient system and explain the story.They said they could not give me a confirmation number over the phone, but promissed each time to make a note of it.
-Finally I wrote them a letter (to their Written Correspondence Department) - this is where I would make a Free and Clear joke if I was not so pissed off. Anyway, completely ignore my letter and write back - "Your account is passed due". Contact us at our general number (well, I new that did not work). I try anyway, but I probably just got the same idol promise - I cant remember.
-Anyway, they send it to collections and I receive a letter Aug 7,1996. I contact the collection agency and explain the story. They dont act surprised and tell me to send a registered letter to them disputing the bill. I do and I explain the whole story again and ask that they forward the letter to Sprint.
-So today ~ 3pm Monday Feb 11,2008 after about 24hrs of my life wasted with the business. I receive a call from a general caller via an automated call asking about paying them $167.00. I start into my story and say they owe me! She asks if that means that if I am disputing the call and would like to speak to a manager. Yes. She cuts the communication and I presume she is putting me on hold. After 20 min of silence. I hang up the phone.

My impression is that it is easy for corporations and marketing to steal from the individual. Corporations assess the odds and weigh their costs. ie. is it cheaper for us to nag people over and over, claiming that they owe us money until we wear them down through harrassment until we make money - We the coorporation can make $X Billion this way which will offset our odd out of court settlements for those that resist = we, the corporation, make a profit. Class action suits seem to be the only defense. If anyone can help me with this, then please contact me.