UCAN

I wish to file a corporate complaint regarding the recent "customer service" that I have received from Sprint. I have had many issues not only regarding billing but with the level of service that I have received from your representatives. On December 20,2007 I placed a call to customer service regarding the amount on my bill. I advised the representative that I may have been overcharged since this has happened to me twice before and requested that my bill be reviewed. I was speaking with one representative who advised me that there was a discrepancy and then blind transferred me to an alternate department with out advising me of the transfer. After waiting on the line for 27 minutes my call was disconnected because the cellular phone that I have already replaced does not properly function. My initial call began at 3:30pm and not only was I on the line with sprint until 11:47pm but I was also informed to go into a sprint store. On 12/20 I spoke with eleven representatives repeating my information each time and being disconnected twice and my issue has yet to be resolved. I was advised by a representative in your Virginia call center disconnect department(because by 7:30pm I was more than ready to terminate my service with you) with the initials TS that there was a $220 dollar charge that should have been applied as a credit to my bill but was added to my balance. She was the only representative that I had spoken with thus far that was willing to do the job of investigating this issue. After the representative spoke with billing while I was on the line for 2 hrs and 37 minutes she then advised mt that I would need to be issued a credit and that I can also apply for the inquiry to take place regarding my bill. I also advised the representative that I have been charged for minute usage overage on my current cycle and that it was not possible for me to go over my rate plan due to the condition of my handset and cell reception. The representative reviewed my recent call logs and also had to call me at an alternate number because of the one way audio on my cell and advised me that I can take advantage of my upgrade credit and that she would ship my centro cellular phone out to my home. During this process the call was lost and the rep did not return a call to me. I then called in again and spoke with a supervisor James in another dept who provided me with a number at which I could reach the previous rep, I also requested the corporate office number to file a complaint. Both numbers that I received from the supervisor were numbers to customer service in Texas which was clearly not what I requested. After being frustrated and mentally drained not only from being treated as though my situation was an inconvience but for being given the misinformation each time that I had to call in regarding this issue and then being advised to go to a sprint store more than twenty minutes away from my location to handle both my upgrade and billing issue which I was then told once I arrived that I must call customer service. I decided to continue dealing with the situation on 12/21, on this date I called in and requested a supervisor and was transferred to Craig who not only insulted my intelligence but flat out told me that he did not care. To date my issue is unresolved I have been insulted,mis treated and demeaned by your corporation and demand a resolution from the corporate office in a timely manner. What has happened to the proper treatment of the customer? Clearly Sprint does not have any regard for the consumer.