UCAN

We recently moved to Durham, NC from Virginia. The area where our house is has little to no service and literally no service inside my house. I went through a painful day on the phone with Sprint’s tech support and they could not resolve the issue, then escalated to their tier 2 level tech support who could not reach me for obvious reasons (NO SERVICE).

So they left me a vm, they checked the networks and found nothing wrong and thought that my phones were bad, and I guess perhaps every other sprint customer that happened to be in my house had bad phones too since they could not get connectivity here. They suggested I take the phones into the Sprint service center to get them checked out.

So I did that as well…nothing was wrong with the phones – we were informed that IF we could not get service and we went through the steps to verify that, they would let us out of the contract without the cancellation fees, but that I had to deal with account management. I called Account management and requested this, and they said it would take a few weeks to process and that they would let me know what they decide to do.

I actually called back into customer support and asked for a status before we got the bill and was told in very bad English, “listen to what I am telling you sir, you owe sprint nothing” by the rep on the phone, so I asked for that in writing provided an email address but got nothing back.

We just got a bill for 300.00 for early cancellation of our sprint contract. I think this is highly unfair considering that we could not get service in the area where we live to expect me to fork out $300.00 and then go get different service through the only provider that can offer adequate service in my area.

No one I talk to at Sprint seems to really care or have any accountability for problems, everything seems to be pawned off on the next person.