The Cox May bill includes an insert that gives notice to customers about July 2008 rate increases. The notice says, "new rates for pay-per-use calling features effective 7/1/08: $.99 increase to $1.99 for Call Return, Three-Way and Busy Line Redial and doesn't affect monthly subscription customers. Also effective 7/1/08, pay-per-use increase for Directory Assistance with Call Completion--$.99 increases to $1.50.
The bill insert in the May statement included "Caller ID Blocking" ---free to choose 2 options "First Time" (Caller ID Line Blocking or Caller ID Per Call Blocking). If customers change their minds, it will cost them: "However, there will be a service charge for each subsequent change". NO PRICES ARE INCLUDED FOR SECOND CHANGES.
