Home ยป Sprint hits low in national customer satisfaction index

Sprint hits low in national customer satisfaction index

Sandy Young's picture
Posted May 20th, 2008 by Sandy Young

The American Customer Satisfaction Index has released its quarterly report today. No surprise to me that Sprint has hit a low year-over-year of -8.2 percent. Sprint stands alone in the negative column within its own industry. In its press release the index points to Sprint's service problems and customer defections as a reason behind the low numbers that drag the entire wireless sector down.

The ACSI is a national economic indicator measuring satisfaction of U.S. consumers. It is produced by the University of Michigan's Ross Schools of Business in partnership with the American Society for Qualtiy and CFI Group. Read more.

Reply

The content of this field is kept private and will not be shown publicly.
Copy the characters (respecting upper/lower case) from the image.



Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!

Utility Consumers' Action Network

(619) 696-6966 or file a complaint about a company online.

Terms & Conditions

UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.

That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.

See our Privacy Policy and Copyright Policy, Some Rights Reserved