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Sprint's new billing system doesn't adhere to Pioneer Program
I also have a Pioneer Program account with Sprint.
They changed their billing system in Feb/Mar 2008 and the new system does not adhere to the terms of the Pioneer Program. Beginning with the new billing system, I've been charged repeatedly (and in violation of the terms of my contract) for call-forwarding. I've been on the phone with the regular customer service line for Sprint, in my local retail store, and now with Sprint's executive customer service. While they have (so far) been willing to credit my account for the mistaken charges, no one has been able to provide a permanent solution as yet.
To make matters worse, since this is ~12 year old account, I can't find my contract. I do, however, have the original Pioneer Program welcome booklet which details some of the plan, as well as a press release detailing the plan and several bills indicating that I am a pioneer plan account.
I'm still hoping that the executive customer service team will be able to resolve this issue, but as of my last conversation with them (2 hours ago) it doesn't sound promising.