UCAN

We too have the Pioneer Plan on one phone with Sprint. We have added other lines throughout the past 10 years, but have had awful customer service during that time, and finally, FINALLY, we decided to get rid of all but the Pioneer phone line. We thought it would be a good backup and we use it occasionally for guests in town or in the car just in case. Well, I too just got an email saying that my 'autopay' transaction would NOT occur this month and that I have to pay manually. I am P'O'd to find these are surcharges on a plan that cost $0.00 as we agreed to back in 1997. On top of that, I now need to remember to pay it manually every month and this free phone now costs nearly $12 a year plus probably 1/2 hour of my time every month to be sure it gets paid manually. I figured letting the computer handle an autopay (or set up an ACH withdrawal from my checking) should be covered by the $0.96, right? I called Sprint 5 times today, and the first 4 times I was disconnected before ever reaching a human! I tried different options, waited patiently only to be greeted by a dial tone again. Their stock SHOULD be lower than ever, and I don't think the new CEO can dig his way out of this one. Pioneer plan customers need to make a voice together! I suppose $12/year times a few thousand is more than 'chump change', but would it break their bank? Thanks for listening... no one else will.