UCAN

I recently lost my job at AT&T (411 operator). At&T closed the San diego office and Riverside office at the same time. According to AT&t's research customers prefer automation when they call their local utilities, banks, credit cards etc... Pretty soon you will talk to a computer that is supposed to understand your request. By the way you can look up the numbers you want on-line at AT&T's website anyway.

It was a good paying job and I did it well. Now what the computer does not understand will go to one of the few live offices in California, or a off-shore or non-union shop in a right to work state. How is that for progress? I here the service reps in California will be on the chopping block next. You see it is not enough to raise rates multiple times a year for services. They (AT&T) will break the unions and out-source/off-shore every job they can.

As short as two years ago when we were still SBC the focus was on "personalized customer service" and giong the extra mile with tailored phrases for each and every customer. Well, this is AT & T now. I wonder when the Verizon/.AT&T merger will go down, 2-3 years?

Over the las couple years people have been waiting a long time to get a 411 operator 3o rings or so. I guess the PUC used to penalize the company for that. Well now I understand they were no providing oversight any longer. That explains a lot.

Well let me add my name to the unemployment rolls