UCAN

I have had Liberty wireless for about five years now with hardly a problem. I must be the exception here by reading all the complaints, but hey keep in mind this is a service that offers no credit check, no deposits, really no hassles whatsoever to sign up and get service and in this day and age when companies want all your details and private info and what color underwear you are wearing, blah blah, to get a phone it's nice to be able to say I just want simple cell service and leave me alone. Liberty provides that. Don't expect them to have all the bells and whistles that most contractual companies have. That's the comprimise you make for not wanting all the hassles of credit checks and contract, etc. Perhaps it is because I have had very low expectations for my cell service I have been very happy with them. The only things that were important to me was that I wanted to be able to call whenever I want from wherever I want pay for my bill in advanced and be done with it. They have reliably provided that to me the whole time. They have free from anywhere to anywhere calling. I was delighted that I could be anywhere in the country and my terms all still applied and the phone tracks where I am at and has always made the appropriate adjustments as far as timezone and minute calculation automatically. Now maybe my good fortune with this company is because I signed up long ago and am in some locked position that maintains good service, I am not sure.
What is true about the other complaints are yes the only way to pay your bill each month is to call and give them you credit card info each time. The remaining minute calculation isn't to the minute exact, but again it lets me know my general remaining minutes and hey common sense of calculating my time on my calls and being concious of my monthy average keeps me on track. If I under calculate and go over or run out close to the end of my cycle I go each month only a few hours or at worst a few days without service while my minutes change cycles. All my contacts are used to this glitch so it's not a big deal to me. That's why I have a land line.
Also yeah much of their upgrades are not really available. You can change your minute plan no problem, but I have wanted from time to time to get a new phone and they don't really have any availble right now. Kind of a bummer, but I don't mind using an old phone I'm not all about the latest technology right now. But if you do want the mulit-technological options at all times then yeah you'll be disappointed.
Customer service is difficult to communicate to alittle, but again if you keep it simple then it's pretty easy. Pay bill? yeah Pay bill, ok thank you. That's about it.
So I defend Liberty to say that hey they provide what they offer, which is simple reliable phone service, they don't promise a bunch of bells and whistles so don't expect them. Pay your bill each month & you'll have a phone. People are in such high demand for EVERYTHING to be overly abundantly convienent with tons of options and all done for you with absolutely no little glitches here or there and hey life is not always like that so I don't expect any technological service to be either. So again, if you want to be a bit more under the radar and not have to shell out all your info and you family history just to use a cell phone then chill out, relax, go with the flow, don't expect too much from Liberty Wireless and you'll be satisfied with your basic cell phone service for years like I have been.