T-Mobile customers can cancel their contract without penalty due to increased text message fees
Effective June 1st, T-Mobile's text message rates will increase from $0.10 to $0.15 per message. Consumer advocacy groups like UCAN maintain that such changes constitute a materially adverse affect to a wireless customer's contract, thereby allowing the customer to terminate his/her contract without penalty as provided by standard contract law and the cell phone company's terms and conditions (except Cingular). T-Mobile has acknowledged this publicly. As reported by www.consumerist.org, T-Mobile spokesman Peter Dobrow told RCR Wireless News that, " Customers may terminate their contract without incurring an ETF soon after receiving their notification of the pricing change."
T-Mobile's materially adverse clause in its terms and conditions says that, unless notified otherwise, customers have 14 days to cancel their contract without penalty due to a materially adverse contract change. But be careful. Cell phone companies don't enforce material adverse clauses uniformly, and a lot depends on the customer service rep you talk to. T-Mobile's clause also states that you accept the changes by using your service. While this should not apply to the 14 day window, you may end up with a nasty sales rep bent on keeping you as a customer. If you know for sure you want to get out of your contract, call T-Mobile on June 1st from a landline phone and don't use your cell phone untill your contract is cancelled. This is the T-Mobile notice:
On June 1, 2007, the charge to send a picture, video, or multimedia
message (MMS) to a US wireless number from the US or Canada, and the
charge to receive an MMS message from a US wireless number while you
are in the US or Canada, will decrease from 25¢ to 15¢ per message.*
The same day, the charge (a) to send a text or instant message (SMS) to
a US wireless number from the US or Canada, and (b) to receive an SMS
message (including a scheduled alert) from within or outside the US
while you are in the US or Canada, will increase from 10¢ to 15¢ per
message.* If you subscribe to a monthly messaging bundle, then each of
these rate changes will apply to MMS and SMS messages in excess of your
monthly allotment.** All per-message and messaging bundle charges are
subject to applicable taxes.
Be sure to check out guide to Cancelling Your Cell Phone Contract
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JEWEL PLEASE REPLY
Jewel,
I am extremely interested in getting rid of my contract by using the text message price change excuse. BUT I have a texting plan that allows for 300 texts a month then I must pay the flat rate there after. Can I still call them and tell them I don't want the contract anymore due to the price change in texting?
Hanna
IT DEFINITELY WORKS BUT ONLY UNTIL 20 AUG 2008....ACT FAST
I was able to get it to work on 12 Aug 08. I cancelled my contracts after a contentious phone call earlier in the day that they were going to charge me $400 for cancelling two months and seven months of a contract. The T-Mobile customer service representative informed me that it would end on 20 Aug 08. He did ask where I heard about the information, and I told him online. I didn't even have to use the methods below to send a message to myself. Good luck to everyone!!
August 20th
I think that T-mobile reps are being told to say "August 20th". In all the research I have done-AND talking with T-mobile reps in the past-about the same thing-everything and everyone indicated that you have 30 days from the date of the bill representing the change in text. They cannot hold you to the contract and say you had to cancel by August 20th-when they haven't even started billing for the increase yet. To be honest-I don't think they have a leg to stand on regarding this. Think on it-you cannot decline something that you don't have yet. The only reason that we have been able to cancel without the ETF is because we know about it ahead of time. There will be many that will not know about the increase until after their bill comes in. I can't see them being able to make the ETF stick without any physical proof that they received knowledge of the increase before the first billing cycle. Remember-I went through this already-and they told me I had 30 days from the time of the first bill showing the increase.
I am NOT saying to wait to cancel your contract...By all means-cancel when you read this-don't wait!!! I am putting this out there for those who may not see this until after August 20th. I hope this helps!
August 20th
I think that T-mobile reps are being told to say "August 20th". In all the research I have done-AND talking with T-mobile reps in the past-about the same thing-everything and everyone indicated that you have 30 days from the date of the bill representing the change in text. They cannot hold you to the contract and say you had to cancel by August 20th-when they haven't even started billing for the increase yet. To be honest-I don't think they have a leg to stand on regarding this. Think on it-you cannot decline something that you don't have yet. The only reason that we have been able to cancel without the ETF is because we know about it ahead of time. There will be many that will not know about the increase until after their bill comes in. I can't see them being able to make the ETF stick without any physical proof that they received knowledge of the increase before the first billing cycle. Remember-I went through this already-and they told me I had 30 days from the time of the first bill showing the increase.
I am NOT saying to wait to cancel your contract...By all means-cancel when you read this-don't wait!!! I am putting this out there for those who may not see this until after August 20th. I hope this helps!
Hanna-I'm not too sure on this one...
I would assume that it will only affect you if you consistently went over your 300 text(s) per month-every month. If you don't go over-then again-they will argue that the text increase will not affect you-and still make you pay for the ETF. I hope this helps!
Jewel, please also help me with this.
Jewel,
I signed a contract with T-Mobile on May 28, 2008. I ordered unlimited text features on July 15, 2008. But the point is that I don't like T-Mobile in every way, and since I moved, the coverage became so bad so I decided to switch to AT&T(iPhone, of course). Then I came across this page that gave me hope that I might have a chance of not paying ETF and might be able to keep my number.
I checked with AT&T today and my number is portability. I called to cancel my unlimited text feature today (August 10,2008) and was told that it'd be canceled on August 28,2008. And I haven't received any notice on the increasing cost for text messaging from them.
Do you have any idea of what should I do next? I'm an International student who just got here almost 3 months ago. If anyone knows about this, please help.
You CAN Cancel Without ETF!!! Here are the steps!
Please note this is only valid for people who do not have a messaging plan. If you pay for a bundled messaging add-on you can not use the increase as a reason for breaking the contract since the increase does not affect you. This is also only valid for people not worried about losing your current phone number. If want to keep the phone number you will have to do some more hagling with the CR you talk to.
1. This step is very important. If you have not sent or received a SMS message within the past three months send a SMS message to your T-Mobile phone now. If you try this without having a recent text message on your account. T-Mobile will deny your request stating that the change will not affect you since you do not use text messaing.
2. Log into your T-Mobile account. Click on Billing, then Current Usage. Verify you see the SMS Text message. If you do not see a message wait a few hours and check back. Based upon my experience the site updates a few times per day. If you do not see the message the CR will not see it.
3. Call T-Mobile's main support number at 1-800-937-8997. When prompted by the automated system say "Cancel my Account". This should send you to the right department.
4. When the customer service (CR) person asks why you are calling say, " I want to cancel my account. I was notified today that the SMS messaging rate will be increasing from $.15 to $.20. on 8/29." Some CRs seem to know about this and others don't. They may put your on hold and verify the change.
5. The CR will probably come back and offer you incentives to keep your contract. Deny all offers.
6. If you haven't used text messaging within the past 3 months the CR will say the change doesn't affect you and you will need to pay the ETF. Tell them you sent/received a text message today and it will affect you. Tell them to check your recent activity.
Did Not work
I just got off the phone and used the step by step directions and it did not work for me because they said I called to late????? They said I had to call by the 7th to cancel. I even spoke with a supervisor and she was a huge bitch. My contract expires on Oct 2nd and she said she suggests I hold out until the end of the contract. Any suggestions??
They do NOT have that right...
They do not have the right to deny you canceling the contract due to their change in terms. Threaten them with legal action if they still refuse. Another way to handle this...
Mention-word for word-(you can even tell her to read along the terms and conditions)
T-Mobile’s ToS aggreement reads in clause 3:
Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE.
Then inform them-nicely-that since the change ADVERSELY affects you, you do not agree to the new terms. Also tell them that the "insert" they sent through the mail had NO DATE to cancel by-nor were there any instructions to which they aver to in their terms and conditions. You were just informed-for which you haven't even been billed yet-so the statute cannot possibly be up-you would like for them to cancel your contract as the law requires. If they do not-they are going against their own contract terms again and are liable to penalties.
I have heard of some people having to call in a couple of times-this may be one of those cases. But I can guarantee that the time has not run out! Again-everyone and everything I have talked to or referenced-have stated that you have 30 days from the date of the change! Not the date of the insert. And even if they state that you have to call within a certain "more limited" amount of days-again-the change has NOT even been billed for yet-so the change has not-as yet adversely affected you, and since it will-you do not agree with it!!! Stick to your plan-don't let them run you down-that's what they want!
I just tried and got ETF plus the representative just hung up o
I just tried and got ETF plus the representative just hung up on me ! I'm trying to call back right now.
IT WORKS!!!
I just got off the phone with T-Mobile and canceled our contract with no hasstle!!!
Follow the 6 steps above!! IT WORKS!!!
THANK YOU!!!!
Now, Come here my little I-Phone!
P.s. If you see a Razor phone on eBay that is snapped in half, well that is mine.
;-)
I have an unlimited texting
I have an unlimited texting bundle; but I also want to send texts oversees. They said that the rate would go up from 0.15 cents to 0.20 cents to send messages over sees (free to receive). Could I use that as a way to waive the ETF fee?
I want out because friends that recently graduated moved over sees and I can't really call them all the time. Texting is a tremendous must.
Plus, I hate getting so many dropped calls. I go study at a friends house and I have no signal! Bogus! I have to ask my friend to call my parents (I'm in college) to keep the chain off the door if I'm coming home late.
Do they send you the last
Do they send you the last bill when you cancel? Or not? Because if they don't, then I could remove the texting package and not pay the texting charges. (The people on my lines send and receive over 20 texts per day).
Conract Deals between mobile network provider
O2 and Orange are the big mobile provider in UK and they offer very cheap schemes for their customers over there. These companies also provide customer to the mobile phone manufactures. O2 Contract deals is very cheap scheme.
i drop around 30 calls a month.. can i get out of ETF??
i have t-mobile, and drop around 30 calls a month (that they consider worthy of the name "dropped calls")... i pay for un-limited text, more than enough mintues for my husband and i and also am constantly on the phone with someone and my call will switch and then i am speaking with someone who speaks a diff. language. what the heck is that about?? well anyways, ii pay by bill on time and we both have blackberry phones, and the max they can offer me is $5 off. ARE you KIDDING?!?!? ( i have called 20+ times, spent numerous hours trying to "trouble shot"... and no solution yet, (4 months of dropped calls) and they do nothing for us) It is $200 for each line to term our contract. i wish i could get out of my contract because of the number of calls that they drop!!! is there a way? please help!!!
** excuse my short hand typing... and i didnt spell check! thanks guys! :) (its late!)
You can cancel in August WITHOUT ETF!!!
In August 2008 they will be raising the price of texting-Again! This means-you will be able to cancel without etf-because they will be changing-thus voiding-original contract terms. You have to call within 30 days of it changing though-otherwise you are stuck-because they see your not responding as an agreement to the new terms! They finally sent a notice out through the mail-yes-you may not have gotten one-as we didn't the last time they changed the terms. It is also on the website when you sign in. (a very little box on the webpage) All you do is call in-say you do not agree to the new texting terms-and they will try to talk you into staying-just stick to your plan. But be prepared-they will cancel your phone(s) right then and there! So be sure that you have your new phone(s) already up and running! I hope this helps!
is it to late to cancel
is it to late to cancel without ETF when prices will be going up on august 29th? right now i have unlimeted txt messaging, is it possible? if so, how do i do it?
thanks
Please Read
Hi-I'm am so pleased to see that many people are up in arms about T-Mobile's service. I advise everone to read my previous post. You CANNOT be on a texting plan and cancel without an ETF. The reason being is that the text rate increase does not effect you. I hope this helps. You may want to search the web about different ways to cancel contracts without an ETF. Thre is also news about a California judge declaring ETFs "unlawful".
(website: http://www.dslreports.com/shownews/California-Judge-Declares-Sprint-ETFs...)
I also went into a Verizon store the other day (just checking out the phones) and they were talking like they might help me out of my current contract if I signed up with them. (Now this may just be that store-and I am not under contract anymore-so again-just giving you guys whatever experience I have had.)
SORRY.....do you think it
SORRY.....do you think it would work if i removed the unlimted txting for a couple days or weeks?
Not Too Sure...
It will only make a difference if they start you on a different rate than the one they are going to be charging. But chances are-they will start you out at the new rate which will bind you to that price-therefore giving you no reasonable "Escape".
But...even if you do have a
But...even if you do have a text bundle plan, you should still be able to argue that the rate increase DOES affect you...correct?
If you go over your bundle plan, you are now subject to a 5 cent increase in overage cost.
This is not consistent with what both parties agreed to originally.
Or do I have this wrong?
Again...not too sure....
I had another question like yours previously.....Here was my reply...
I would assume that it will only affect you if you consistently went over your 300 text(s) per month-every month. If you don't go over-then again-they will argue that the text increase will not affect you-and still make you pay for the ETF. I hope this helps
Feel sad for T-Mobile's Loyal Customers
Used to be a T-Mobile loyal customer. Not any more since I've moved back to India. Cell phone providers don't charge a single penny for incoming text! It's free! Charges apply only for outgoing text messages. Reading the various messages posted brings back memories of hours spent complaining about the unwanted text message charges!!
cancell contract
i want to cancell my contract i have only had it 1 week and i have already got a bill its not fair i am pregnant and need to cancell it
T-MOBILE Cancellation
My wife and I have t-mobile and our contract is up in June. We have unlimited text but the service is bad(dropped calls, different answers from CSR, Can't upgrade phone). How much is the penalty if we cancel and can we cancel because of the text increase ?
1st off, What the hell does
1st off, What the hell does being pregnant have to do with your cell phone contract? If anything u should keep ur cell phone just to make sure u and ur baby are safe at all times and have the ability to call for help, if in need. I swear u people are sooo dumb!
Right....
.... Yet they're smart enough to spell the word 'you'. Imagine that.
cost of prepaid phonecards
I do not have a regular tmobile account, but do have a prepaid tmobile to go phone. Although I'd rather have a regular account, I have been unable to obtain a regular account because of some credit issues, so I have to settle for using the prepaid instead. To a degree, it is o as I dont have a bill hanging over my head or have to always worry about what time of day I can talk or after 9 at night or if I've gone over my limit, etc. There are prepaid cards available to put minutes on your account. They are available in amounts of $10, 25, 50, & 100. Upon an initial start of a prepaid account, one would need to purchase $100 minutes of airtime to receive an additional 15% of free airtime to future airtime purchases. Ok, but what is it with tmobile and scaling back the amount of minutes when you, say, purchase a $10 card. I remember that I could get 50 minutes with one about a year ago. Now I get about 35 minutes for the same amount. Is tmobile that hard-up for money that they take away or reduce a service while charging you more? Tmobile is so greedy and without compromise. Does customer loyalty mean anything anymore? They suck.
T-Mobile texting scam!!!!
Hi Everyone,
I know a lot of you are having the same problem with the text messaging cost I talked to Don M #1049790 who is supposed to be a big manager, but was the rudest person I have ever talked to at T-Mobile to date.
T- Mobile should not be able to charge people who do not subscribe to text messaging. If you text someone anyway then you should be charged. But you should not be charged for solicitors or wrong numbers or people who think it is funny to text you even when you have asked them hundreds of times not to. I have signed my phone up to not be solicited but I still get them.
Do you know if say a Million customers who do not want text messaging (Do not want to receive it or send it) receive 3 unwanted texts a month T-Mobile makes $450000 a month off of Innocent peoples hard earned money. That is if it is only 1 Million people with just 3 unwanted texts per month, Which I think those numbers are Conservative DO THE MATH. They bring up the point that they have to still receive it through there server well I know with all the technology out there that they could easily put a block on your phone except for the free texts they send you. This is there reasoning behind charging you even though you do not want the service.
I sent a email and a fax to Robert Dotson. Email rdotson [at] t-mobile [dot] com Fax (813)351-4100 I suggest everyone else does the same right away. If they know we will not stand for it and that we will ban together to stop it, Maybe they might just stop being scammers.
I am also thinking of starting a class action suit against them.
Here is the letter I sent to Robert Dotson CEO today:
6-13-2007
Dear Robert Dotson, CEO
This is Charles and Stephanie . We have been complaining for over a year since February of 2006 about being charged for unwanted text charges. My wife and I do not subscribe to texting and do not want to either. We do not want to be nickeled and dimmed for random incoming text from solicitors or wrong numbers or just people texting. I am well assure you are aware of so many complaints from your CUSTOMERS THAT DO NOT LIKE IT. I understand that T-Mobile uses this for billing, upgrades and etc. BUT T-MOBILE FOUND A WAY NOT TO CHARGE PEOPLE FOR RECEIVING THOSE TEXTS. YOU ARE THE CEO, JUST CHANGE THE WAY YOU BILL, AND CHARGE THOSE WHO SEND TEXT MESSAGES AND NOT THOSE RECEIVING MESSAGES. as simple as that.
Now we just received our bill statement on 6-12-2007 and noticed the price increase. Called up to complain again. Well a year ago your customer service in handling the situation of dissatisfied customers, told us that they would give us text credits and when those ran out we could call back up to get some more. NOW, THEY SAY THAT CAN'T DO THAT ANYMORE. Now we do not get that many text messages but WE ARE NOT WILLING TO PAY FOR SOMETHING WE DID NOT WANT. YOU ( T-MOBILE) CAN CONTROL THIS. T-MOBILE AND CUSTOMER SERVICE ACT LIKE THERE IS NOTHING YOU CAN DO. ---- JUST DO THE RIGHT THING----- Why make your customers unhappy. They choose you, why be sneaky , in the fine print , JUST BE UPFRONT. THE WORLD IS UPSIDE DOWN AS IT IS. JUST MONEY HUNGRY AND SCREW PEOPLE OVER IN THE FINE PRINT. That is a fine way to live in this world. HEY, BE THE GOOD GUYS. PEOPLE WILL RECOGNIZE THAT.
As for nickle and diming your customers. How do we know that you don't have a subliterary company or just giving out phone numbers to solicitors or just random texting so YOUR CUSTOMERS ARE CHARGED THESE SMALL FEES. Sure, was .10 cents and now .15 cents is that much, BUT SAY 1 MILLION OF YOUR CUSTOMERS GET 3 unwanted TEXTS A MONTH AT .15 cents THAT IS $450000.00 A MONTH , $5.4 MILLION A YEAR. Well that is great for T-MOBILE BUT NOT FAIR TO YOUR LOYAL CUSTOMERS.
LOOK OUT FOR YOUR LOYAL CUSTOMER!!! We are giving you money as it is. And we are repeat customers. All of us. Don't just try and screw more money out of us if it is not something we don't want.
Now moving on regarding the cancellation period. For the change to .15 cents. We have our bill for march to April and there is NO NOTICE ON OUR BILL. Also reading on the web by consumer advocates, canceling didn't truly start until June 1st with a 14 day window.
Well I am ASKING you do the right thing and either NOT CHARGE US FOR INCOMING TEXT
or TO CANCEL MY SERVICE in which you offered as a company. THE FINE PRINT IS B.S.
EITHER STAND BEHIND YOUR COMPANY TO SERVE YOUR CUSTOMERS (because we,the customers, are paying your salaries)
OR
FOR WHAT THE COMPANY OFFER CUSTOMERS TO CANCEL WITHOUT THE RUN-A-ROUND fine print.
Please e-mail and respond to this so we can resolve any and all issues.
A Loyal but Dissatisfied Customer.
THANK YOU,
GIVE YOUR ACCOUNT #
IF YOU WOULD LIKE TO JOIN A CLASS ACTION SUIT PLEASE LET ME KNOW!!!!!
Remember this is more than just an extra $0.45 to $1 it is about a mis-justice and big company's making money off of innocent people that work hard for there money. With the prices going up such as gas peoples budget is getting tighter and tighter and they are stealing. The only reason they are getting away with it is because too many people just think is just a small mistake in T-Mobiles favor and they can not be bothered. if you add it up they are making Millions off of you and everyone. Stop being a victim and fight back.
I do not agree with stupid law suits but this is pure steeling just think of the older people on a really strict budget who are just trying to call their kids. It could be your Parent or Grandparent!!!!!
T-Mobile is charging us for "Bogus" Messages from Europe!
Dear Stephanie:
My Husband and I have the similar problem with T-Mobile. It is now over one year when we discovered we are being charged for Non-existing Messages we NEVER received from the number which is actually "T-Mobile provider and Carrier for SMS located in Czech Republic". We contacted T-Mobile Costumer services multiple times, and asked them to stop this practices, but they only gave us some credit back, but they say there is NOTHING they can do. It did not stoped, and recently we were informed that from now on they will not gice us any credit back!!! Are you still considering classaction law-suit, or what is going on???Please, let me know, because it is absolutaly outrages what is going on... Thank you in advance
T-Mobile is charging us for "Bogus" Messages from Europe!
Dear Stephanie:
My Husband and I have the similar problem with T-Mobile. It is now over one year when we discovered we are being charged for Non-existing Messages we NEVER received from the number which is actually "T-Mobile provider and Carrier for SMS located in Czech Republic". We contacted T-Mobile Costumer services multiple times, and asked them to stop this practices, but they only gave us some credit back, but they say there is NOTHING they can do. It did not stoped, and recently we were informed that from now on they will not gice us any credit back!!! Are you still considering classaction law-suit, or what is going on???Please, let me know, because it is absolutaly outrages what is going on... Thank you in advance
Please read this-Their own website states text charges of 5 cent
This is for those that are tired of getting stuck with charges that don't belong to them. I noticed my T-Mobile bill going up in price each month, so today, being tired of paying more than what I signed on for, I started to do some research on our bills. Apparently T-Mobile raised the price of our text messaging WITHOUT informing us. We have kept every single piece of paper T-Mobile has sent to us over the last two years...we use one of the phones for business so we had to keep any and all documentation for expense reports and taxes. We never received any "insert". On top of this, for the last year of our service, we have had dropped calls, static on the lines, no service, etc. We have called many times to get the technical problems resolved-even went as far as purchasing new phones (at full cost) for both lines and replacing sim cards-and still-the service is below par. As far as the texting goes-I did my research and then looked at our plan online...I signed in, clicked on "Plans", went to the bottom of the window and clicked on "See Other Included Services", went to the bottom of the next screen and clicked on "More Information About Services", On the next page...First paragraph under the heading "ALL PLANS" If you read the first couple of lines-you will see that T-Mobile themselves say that text messages are only supposed to be 5 cents a text. This is for ALL PLANS-Not just for mine. Yet they are charging everyone more! As far as I am concerned-this is deplorable-and earns them MILLIONS of dollars a month!!!!! A month-not a year or more. Think on it-every one of their customers is paying more than what they say they actually are charging. I called T-mobile and explained that we were very unhappy with the service and now we find out that our Text cost went up. I spoke to a lady and explained what I found on their website and started to ask why they were charging me more than they themselves state the charge is supposed to be. And here I have been paying more for TWO YEARS!!! She said this was a tax, I said no it isn't-read the paragraph. She put me on hold for a few minutes. When she came back, I asked what would they do for me since I have been paying more than required for 2 years. She didn’t know-so I asked for a supervisor. It took a few minutes-but I got one. . She came back and actually thanked me for finding the "typo". She couldn’t believe that no one had found it before. She even confirmed the “typo” with her supervisor and then their business department. When I did get the supervisor, she was very defensive. I wasn’t-I was actually pretty nice. I explain everything again, and I ask her-what was T-Mobile going to do for me since I have been paying over their own rates for the last two years. She states that she has documentation that we received the insert explaining about the Text rate change. She stated that I HAD to have received the insert. I told her I was more than willing to send her every paper I had for the last two years, it isn’t here. Unless I signed it and gave it back (which if I had received it and they had asked me to at the time-I probably would have), she cannot say I received it. I am not a dishonest person-I would take a lie detector test to prove we never received it. She refused to give any-she only offered me a rate of .10 cents for our texts for the last month, but as of right now-I am officially notified that my rate of texts from here on out would be 15 cents per text. I couldn’t believe she said that-I repeated ”So you are saying, as of right now-you are officially notifying me?” She said yes. If that is the case-I should be able to cancel my contract because I am just now officially informed of my text rate change, and since we are still having service problems after trying everything they suggested, we no longer want to keep the service. We especially don’t feel that we should have to pay even more for services that we are not happy with. She said no-and I said-but you stated yourself that people had 30 days from the time of discovery to cancel their contracts without an ETF if they did not approve of the rate change, and you just “OFFICIALLY” let me know of my rate change. She started to get a little more rude now and told me she could not waive the ETF. I explained that this didn’t make sense, from what she herself said in the beginning of the conversation. We keep going round in circles repeating the same points of view. I asked to speak to her supervisor. She told me they weren’t there but she would have them call me. I have “print screened” the page with the 5 cent text rate-with the date of 2-6-2008, so they can’t say it didn’t exist. If 5 cents per text was on their site and I saw it-they should honor it, and have it retro-active for the last 2 years. I just feel that they are cheating everyone, and they aren’t even letting anyone know about it. We shall see what happens.
Some customers reporting T-Mobile is not letting customers out
An article on the Consumerist suggests T-Mobile is giving customers a hard time getting out of contracts for this change...
see the blog post here http://consumerist.com/consumer/tmobile/raised-txt-msg-rates-got-until-m...
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