Sprint hits low in national customer satisfaction index
The American Customer Satisfaction Index has released its quarterly report today. No surprise to me that Sprint has hit a low year-over-year of -8.2 percent. Sprint stands alone in the negative column within its own industry. In its press release the index points to Sprint's service problems and customer defections as a reason behind the low numbers that drag the entire wireless sector down.
The ACSI is a national economic indicator measuring satisfaction of U.S. consumers. It is produced by the University of Michigan's Ross Schools of Business in partnership with the American Society for Qualtiy and CFI Group. Read more.
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Sprint customer service lied
Misty Haris The reason we are canceling after many years of service is due to the fact Jermaine B Your account has been cancelled. Misty Haris on June 23rd, my husband spoke to an agent who said his name was Ken Harris Misty Haris he agreed to give us 1100 minutes a month for $54.00 month and two new phone for 79.00 each with a direct connect My husband tried to set up direct connect and then he was later told by cust serv that would be an addtl $15.00 per line. Misty Haris instead we were charged $129.00 for each phone last thursday 7.17.08 my husband was told by Nikki that a mgt dept person would call him within four hours, he never received a call back 6:17:46 PM Jermaine B Yes, I see that in your notes. 6:18:00 PM Jermaine B About the manager suppose to be calling you. 6:18:27 PM Misty Haris My husband and I feel that we were mislead from the beginning about what type of plan we could get for the price and then when we called to get things cleared up, everything that was told to us on June 23rd was never actually true. I am very sorry that you have to hear this info but we need to make sure that someone knows this info 6:20:16 PM Misty Haris The original plan never existed, management never called us and then after my husbands call today he would told by another lady we could not have our bill prorated and would have to pay up to Aug 10th. I appreciate you canceling our plan as of today and appreciate your time. Thank you, Ken and Misty Harris 6:21:45 PM Jermaine B Correct, I understand your frustration, I will be sure to note your account very heavily on this matter for the supervisor to observed this matter. 6:22:15 PM Jermaine B I really apologize, for all the inconveniences, and your welcome. 6:23:35 PM Jermaine B Thank you again for contacting Sprint. We appreciate your business. Type your comments in the box below and click send.
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