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I have a Pre Paid Visa Card from Green Dot, I have been using it fine until Wal-Mart put a $559.01 credit on my Green dot Card, my wife gave the lady the card by mistake instead of another one since they are both black. I originally had a balance of $235.85 in my account that was loaded onto it.
The refund was for a Camera that was returned to Wal-Mart, they put the money on the green dot card as a credit. No big Deal right? Well yesterday I went to use the card to pay some bills, I am a disabled person and on a limited source of income and my bills are all due on the 10th, today is the 7th and they were declined, I could not figure out why my card was declined when I had $789.86 in my account.
I called Green Dot to find out, and they had turned my card off they said because I had a credit on my card without a transaction that it was purchased to match...This made no sense to me and I explained what happened to them, and they did not care one bit, I asked well why am I not allowed to use the rest of my money as it is PREPAID and they should not be holding my other money hostage, at least I could pay my bills.
They still refused to turn on my card and allow be to use the rest of my money.
Right now this company is stealing my money and I am afraid as this has happened to others as stated on the internet for no good reason, and am afraid they are going to keep my money.

I have a Pre Paid Visa Card from Green Dot, I have been using it fine until Wal-Mart put a $559.01 credit on my Green dot Card, my wife gave the lady the card by mistake instead of another one since they are both black. I originally had a balance of $235.85 in my account that was loaded onto it.
The refund was for a Camera that was returned to Wal-Mart, they put the money on the green dot card as a credit. No big Deal right? Well yesterday I went to use the card to pay some bills, I am a disabled person and on a limited source of income and my bills are all due on the 10th, today is the 7th and they were declined, I could not figure out why my card was declined when I had $789.86 in my account.
I called Green Dot to find out, and they had turned my card off they said because I had a credit on my card without a transaction that it was purchased to match...This made no sense to me and I explained what happened to them, and they did not care one bit, I asked well why am I not allowed to use the rest of my money as it is PREPAID and they should not be holding my other money hostage, at least I could pay my bills.
They still refused to turn on my card and allow be to use the rest of my money.
Right now this company is stealing my money and I am afraid as this has happened to others as stated on the internet for no good reason, and am afraid they are going to keep my money.

I had a friend who was in a bind and needed to purchase a credit card to rent a card. The man at the store said it would work so she bought it. Well on the back it says that it takes 7 business day for it to come in. But when you call it states that it could take up to 10 business days. Well she did not have that long so I bought the card from her for $460(money that was on the card) well it has been 11 business days and the card is not here. They stated that it might be another 7 to 10 business days before I recieve the card. I believe that this is false advertisement. Is there not a law against this? I am going to file a lawsuit against them. And they already took off a fee and the card has not been used. Anyone want to go in on the lawsuit?

Mrs. Heyward

I got a green dot card and used it to start a sprint account. I had to pay for the phone and a $100 deposit. Well, sprint charged me twice $100, $98.00 for a phone. I have $100 pending on my green dot card that wont be released. Green dot says sprint has it. Sprint says they don't have it and its green dot.Anyways, I'm out $100.

I bought one cause i thought i could buy online but u can only do google checkout and there is only a couple of things u can buy IT SUCKS!!!!!!!!!!

Greendot is EXTREMELY hard to navigate on the phone, but if you listen very carefully, there actually is an option for a customer service agent. Once i got thru, i got my issue resolved, but paying 9.95 for hhe card then they take 5 bux out each month for fee, and its 5 bux to reload...... i'm thinkin its not worth it. It's a better deal to get one of those "secured" credit cards where u give them 300 and they hold that as credit, and as u build credit with them your limit goes up. I found one of those and they charge a $30 annual fee. Much better deal. Albeit its not immediate like Greendot. But for that immediacy, you pay 10 + 5/month + another 5 everytime u use it. Don't think I'll do it again. For this transaction I needed a Visa and NOT a MC, so i had to do this- but I'll DEFINITELY go back to my "secured" card. You are really just paying them for instant gratification.
Lets not EVEN mention the fact that they claim the "Patriot Act" and force you to give your SSN before you can even activate the card. If I had known that -i would NEVER have bought it. They say "government issued ID" which i interpreted to be my license number, but a SSN is absolutely required or else no go- and NO refunds either. That just plain ole sucks. I don't want some bank I don't know having my private information. They claim Patriot Act and fear of terrorism and laundering funds- oh COME ON now..... Every right is slowly dwindling away under Dubya.
Sorry for the rant...........

All these posts are live stories about bad experiences with credit cards. I am considering to apply for a credit card at www.ApplyOnline.CitiCards.com and all your experiences will help me be aware of all the aspects involved when getting a credit card. I should set some detailed criteria for that.

I can't get a live person with customer serviced I loaded $200 (on my card with HR Block emerald card) which i've done before without any problems, but, when trying to research where my deposit went there is only an automated message no one to contact live, So I called HR Block who was excellent in handling my problem they are researching themselves but, even they dont have a number for someone live, now I must wait and see what happens? I dont know about you but I cant wait for 48 hours to get a response the electric bill is due now and will be shut off to get it on I will need an additional $600.00 deposit (this bites!!!!!!!!!!!!!) I want to thank HR Block emerald card they are at least trying to help and understand

I've had a Greendot Mastercard for about 2 years now. I use it mainly for online transactions because that way if my information should be stolen, they don't have access to a complete bank account. I've never had any real problems to speak of and I can tell you with certainty, the $35 "hold" you receive at a gas pump has nothing to do with Greendot...it is standard Mastercard procedure these days if you pay at the pump and as soon as your transaction is cleared, that money will be released on your card. Most gas pumps will not accept a pre-paid card and you need to go in and pay for your gas first.

I will say however, I hate the fact the so called "customer service" number is hard to navigate. There should be a clear option to be routed to an actual person.

To which governmental agency should we be filing a complaint about Greed Dot?

I purchased greendot to have my payroll direct deposit. I went online and click on their direct deposit form and was told to give it to my employer. My employer made their first deposit to my account. but I never received my money. Called greendot and spoke to someone in India and they said the direct deposit # I use is incorrect. Double check with my employer and it was correct, the same one they had online and onthe form. Greendont provided incorrect account # and routing # for direct deposit. and my money was in limbo. I asked Greendot why do they have and provide incorrect information on their website and online. They couldn't give an answer. All they kept saying is the # is correct. Called their main office in California and they couldn't provide me with no answer at all and even said that it was SENSITIVE INFORMATION. It took them three months to release my rejected directed deposit. DON'T BUY greendot.

I paid $25 for one of their moneypak reload cards, and they just flat-out took my money! I have the receipt but can't talk to a real person or find an e-mail on the website...this is just plain old theft if you ask me!

I needed to use a greendot card because I don't have a credit card and wanted to buy airline tickets.I went to put money on it all the money i had.465 dollars.It said on the reciept it takes 60 min.which was good because I needed the tickets soon.It took longer and not only that it said I had a frrozem balance of 288 dollars.It took out money each month?!I used it once 2 years ago!They steal your money!Now I'm not going to get my tickets in time for my birthday!They dont help you in anyway.SUCH A SCAM!
-April
Chicago il.

Try Walmart's new Pre-Paid card, its not to bad, $8.95 to buy it initially and u can use the temp card with what you loaded IMMEDIATELY, no fees takin out of it, once you call them and get ur info for ur real card it arrives within about 2-4 buisness day's, from their its simple, if u dont want that try: http://wiredplastic.com, good company, had them for years

Green Dot is a rip-off. It's bad enough that my family paid $9.95 to buy a $100 card, but the company only gives you seven days to use the card before they charge you the $4.95 monthly charge. I tried to spend it all the first day by using it on-line, but they froze part of the funds until the seven days passed. On the seventh day, my money "miraculously" unfroze, and the $4.95 was charged. It took forever for me to get through to a person, and everyone I talked to barely spoke English. They blamed the frozen funds on the retailers, that a hold is put on the card until they money clears, but the records on Green Dot showed that the funds were cleared in three days. The online retailers also confirmed payment within a couple days, as they send emails that the items were shipped. The customer service person and a supervisor stated that they will not refund the $4.95 because in activating the card, the user had agreed to the terms of the card. They offered to send me the remaining balance of my card (minus the $4.95)--which I agreed to since it was no longer worth the hassle. But I made comments that I was going to check into this situation with a lawyer friend, that this was a manipulation of the company to retain funds. One week later, I got a check with my full balance and the original $9.95 purchase fee refunded. I guess if you are firm, yet polite, and mention the word "lawyer", you have a chance at getting your money back.

I recently purchased a green dot card thinking it would be great for christmas shopping and such on internet. I used the card today at a gas station on the pump itself. I only purchased 10.00 in gas and it now says that 35.00 is pending authorization. Is this money i will get back or has the gas station made a mistake of some sort. This really sucks. I was planning on using that 25.00 today to go christmas shopping and now i'm really pissed off about it. I think i'll try to spend every dime i got left on there today because i don't want to deal with this company anymore if this is the way they do business. I thought it was like a debit card since it is prepaid, that is what i get for thinking. ha ha. Anyone know if the extra 25.00 will be refunded to my card once the 10.00 transaction goes thru?? I sure hope so. As if X-mas isn't stressful enough, thanks green card for making just a little more stressful. I was depeding on that 25.00. It may not seem like alot to some people but when you live paycheck to paycheck, 25.00 matters!!

I have had problem after problem with my card. I live a life of cash only. I do not make enough money to "owe" anyone, however, when I pay cash to load a card, I expect to be able to use it. I had a total balance of $48.63 on my card. I had tried to purchase gas at a gas station, and the pump did not work correctly. I was unable to pump gas without paying with cash. Ok, no problem. I check my balance, and it didn't charge me, but it held $35.00 of MY money just because I tried to use it. If I had a lot of money that wouldn't really be an issue, but when it's your last $48.00 it makes a huge difference. It means I have to borrow money to get gas, to go to work so I can survive. I see no point in these cards. I was wanting to use it for online purchases since I do not believe in the banking systems. Now, I don't believe in anything except cold hard cash. No debt, no problems like "maybe it worked, maybe it didn't" I want to hold my own money from now on!

Sick of this crap,

Robert