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Telecommunications

UCAN says telephone company deregulation will raise rates

UCAN agrees with other consumer groups that the lengthy AT&T contract received by most residential customers was a silent alarm announcing price increases were coming and that we should be prepared for a raise in basic local telephone service. Well, Thursday on 9/18/08, the California Public Utilities Commission (CPUC) approved price hikes of up to $3.25 per month on land line phones for the upcoming year through 2010. 

The only good part of the entire deregulation mess is that the CPUC kept a cap on local land line rates for 2+ years.  The major 4 phone companies were sure they would be granted total deregulation just like they've received everything requested over the past few years.  Consumer groups like UCAN aren't happy because they've constantly opposed every rate increase.  The dregulation of price is being sought in many other states as well. Just like when AT&T went to each state and the FCC to get support for recreating the Baby Bell monopoly, it is working just as hard to undo any price controls to charge you as much as it wants without any regulation.  We all have seen how that's worked for Wall Street!!!

After January 2011, Verizon, AT&T and the smller phone companies in California will be allowed to charge whatever they want for basic local service in most parts of the state, according to the CPUC.  

 

 

 

 

 

 

 

Filed Under
Communications: Landline -

AT&T's New Residential Service Agreement - Get Ready to Read the Terms, But Only If You Have Internet Access and Plenty of Time

Several UCAN members have contacted us about AT&T's new 16-page Residential Service Agreement which is accompanied by a notice that begins, "Enclosed is the new AT&T Residential Service Agreement for residential services provided by AT&T. Please read it carefully."

The service agreement refers the customer to AT&T's Guidebook 28 times.

“Guidebook or Guidebooks” are those documents that contain the standard descriptions, pricing, and other terms and conditions for Services. In some jurisdictions, the Guidebook(s) may be called “Catalogs” or “Service Descriptions and Price Lists.” You can find AT&T’s Guidebooks at att.com/servicepublications. If you do not have access to the Internet, you may call your AT&T customer care center for assistance in obtaining a Guidebook, as follows: If you receive Services in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, or WI, call 1.800.288.2020. If you receive Services in AL, FL, GA, KY, LA, MS, NC, SC, or TN, call 1.888.757.6500. AT&T reserves the right to modify the Guidebook(s) as described elsewhere in this Agreement; you should regularly review the Guidebook(s) for the Services to which you subscribe to ensure you are familiar with the current controlling terms and conditions.

The Los Angeles Times discussed the Guidebook in its September 14, 2008 article AT & T buries customer rights in 2,500-page 'guidebook'. When we contacted AT&T customer service to request the complete AT&T California Guidebook, the customer service representative (CSR) directed us to Guidebook - DRAFT, a collection of 20 parts, broken into multiple sections, many listed as "VACANT", each linked to a different pdf file. We asked how consumers, seemingly bound by the guidebook (and AT&T's future changes to its guidebook), without internet access can read the guidebook. The CSR suggested a trip to the library because the guidebook is only available on the internet.

We encourage you to send your comments objecting to the AT&T service agreement by e-mail to the PUC at public.advisor@cpuc.ca.gov

Filed Under
Communications: Landline -

Cox won't play ball with AT&T

The word of the day is "irony." AT&T has sued Cox Communications for anti-competitive behavior at the Federal Communications Commission (FCC).  Specifically, AT&T wants access to Cox's Cable channel 4, a regional cable station in San Diego created by Cox over 12 years ago that shows upwards of 150 San Diego Padres baseball games.

The issue is likely to be hard fought, and is in many ways a unique question the FCC has not fully addressed.  On the one hand, Cox will argue that Channel 4 is not the type of "satellite-delivered" content the FCC compels cable companies to share with competitors.  Cox will argue that Channel 4 is  "terestrially" delivered station specifically exempted from forced sharing with competitors.

That said, the FCC has previously identified local sports programming as "must-have" type of programming, and could justifiably compel licensing of the Padres games to avoid giving Cox an unfair competitive advantage.  It is interesting to note that Cox licenses the channel 4 content and baseball games to Time Warner, which simply exists in other areas of San Diego County than Cox, as opposed to being a direct competitor. AT&T U-Verse competes with both Time Warner and Cox directly, and in its suits identifies the lack of Padres games as a documented reason for customers leaving U-Verse or being slow to adopt the new fiber-optic offering.

The irony of the suit by America's classic anti-competitive company is not lost on Cox.  Cox's position in various media reports is that Channel 4 is similar to AT&T's monopoly over the Iphone, and DirecTV's monopoly over NFL Sunday Ticket.  The problem is these analogies really don't work that well.  While its true the Iphone is limited to AT&T's network (unless you engage in various widely publicized hacks that void your warranty), consumers can still go out and get voice and data service, and even have some competing touch screen phones available on other carriers.  As to NFL Sunday Ticket, unlike channel 4, this service is all about out-of-market games, not so much local sports.  Indeed, you can use a $7 rabbit ears antenna and watch most of the chargers games (perhaps not those on ESPN), whereas if you don't get Time Warner or Cox, you simply don't get the Padres.  Believe it or not, the Padres are irreplaceable when you look at it that way.

The decision is likely to be quite interesting, and could increase competition regionally by making satellite and fiber optic options more competitive in offering access to the Padres games.

Of course if you're tech savvy enough, the day seems to be coming where you can largely dump your cable, satellite, or fiber optic programming and use the web entirely as your entertainment, news, and multimedia outlet.

For some, a laptop, proper tv connector cable, and hulu.com, youtube.com, and other video service websites are already an adequate replacement. With higher bandwidths and wider HD video offerings on the web arriving, the Internet itself can be traditional cable & satellite television's biggest competitor in the years to come.

You can read more about the FCC complaint here, or watch my interview with NBC here.

"Walkout against Student Protests" provided under a Creative Commons license by "uberculture."

If you have questions about using Creative Commons licensed content, or using a Creative Commons license on your own blogs, podcasts, photos, or other content, contact our affiliate New Media Rights at http://www.NewMediaRights.org for free legal advice and information.

Filed Under
Communications: Cable & Satellite TV -

CTIA Wireless & Entertainment 2008: showcasing carriers' inability to embrace or even define "open access" and "open networks"

In this morning's keynote from the "CTIA Wireless & Entertainment 2008" expo, show, extravaganza, cabal, AT&T, T-Mobile, and Verizon agreed to speak in vague generalities and put no meat on the open access or open networks bones.  Each carrier talks about major caveats to its "open" policies, and each carrier has significant differences in how they define "open."  So for now, think of "open" as the new marketing buzzword, the new "green" if you will.  Look for the use of "open" to increase in use as a feel good marketing tool, and its meaning and substance to be inversely proportional.

Here's an article on the keynotes from FierceWireless, CTIA: Carriers talk "open" network but no clear definition

"During this morning's keynote session at the CTIA Wireless I.T. & Entertainment show in San Francisco, three of the top four U.S. wireless company CEOs attempted to explain their interpretation of "open" access and "open" wireless networks. However, it quickly became clear that "open" still means different things to different operators and some have a clearer vision than others."

Read it here then share your thoughts on open access and open wireless networks below.  What devices and services do you want to be able to use on your wireless network?

Until open access comes around for your own devices and services, you could always learn how to hack your cell phone at our affiliate New Media Rights.

Filed Under
Communications: Wireless -
Internet & Media Network Neutrality -

Sprint cell phone international roaming plan problem sent to UCAN

A Sprint PCS customer in Connecticut wrote UCAN the following question and explained her personal story: How does joining an international calling plan for about a one-month trip to Israel end up costing double the entire cost of the trip?  The customer stated she couldn't find out how this amount was derived because her bill had no itemized call breakdowns to show how the billing total was determined. The customer called to dispute the bill and requested itemization of her bill.  The response was a demand for payment or service termination within ten days of the date of the notice.  The notice was recieved on or about August 18, 2008 and was dated August 10, 2008.

Background:  In preparing for the trip to Israel, the customer shopped for phone service that had the best international plan for incoming and outgoing calls in Israel. The customer's first choice was to remain with Sprint and therefore, was given Sprint's international plan costing $4 to initiate the plan based on the same conditions as the current calling plan and nothing extra beyond the $4 per month.  The customer's current plan was for 300 minutes per month for outgoing calls & unlimited incoming calls. Sprint had also added bonus minutes due to complaints about constant dropped calls in the middle of business conversations. On or about July 14, 2007, the customer's husband phoned Sprint for reassurance of the costs of calling home andthe costs of incoming calls from the family.  He was told outgoing calls were $1.49 per minute and incoming calls were $.07 cents per minute with $.69 cents per minute roaming charges. It couldn't get much better than this and so they had no worries about limiting the number of calls.

Boom:  Here comes the bill on or about August 14, 2008 after being put on hold repeatedly for 15-20 minutes each time. Sprint informed the customer a mistake was made on the rates quoted, but would honor the roaming charge of $.69 cents instead of the $2.49 per minute charged on the bill. This adjustment would have subtracted about $904 from the existing giant bill.

 

Lesson Learned:  If you don't see it in writing, don't count on it. If a company's web site didn't back the low rates quoted, you know there's a problem.  

 

Any international roaming nightmare stories to match this one?  Share them with the community below.

Filed Under
Communications: Wireless -

Apple slammed with lawsuit over iPhone 3G

Fierce Wireless, one of the industry's leading electronic news monitoring sources, stated today in an article by Sue Marek, that Apple's IPhone didn't measure up to what it advertised and represented to consumers.  The main issues in the lawsuit included the fact that the connectivity speed for data, Internet & like functions were allegedly much slower than advertised and that there was erratic connection in general.  Read More.

Please post your experiences with the Apple IPhone 3G.

 

 

Filed Under
Communications: Wireless -

Time Warner Roadrunner "Turbo" broadband Internet: Are you really getting what you paid for?

Recently I had to "choose" a broadband Internet provider. After having my "choices" narrowed down for me by a serious lack of competition ( I hear U-Verse is on its way some day), I went with my first, last, and only choice, Time Warner. Despite feeling trapped, the Time Warner customer service rep wooed me with promises of a new broadband paradigm, Roadrunner "turbo." For some reason this "15 Mbps down, 2 Mbps" up Internet was cheaper than the default 8 Mbps/ 1 Mbps option of yesteryear, so I pounced on the deal like a caged tiger given extra scraps of meat at dinner.

All seemed fair. I signed away my first born and promised to tattoo the Time Warner logo on my body, and Time Warner promised to possibly show up in a 4 hour window. After installation, the problems began. I noticed slower loading times than I had previously with Roadrunner.

So I ran a series of speed tests at speakeasy.net. The results showed all servers on Speakeasy returning almost exactly 1500 Kbps, that's 1.5Mbps, Time Warner's basic rate. Not 15 Mbps, 1.5 Mbps. I called Time Warner to chat about the issues with my service, and to see when the "turbo" would take effect.

This is where things get interesting. Apparently, had I never called, I would have simply been provided the basic bandwidth, while paying the "turbo" price. The technical department said that what can happen is that the turbo signal does not "attach" to a particular line that the cable modem is on. The explanation was vague, but the lesson is clear, check the bandwidth you're getting from your broadband Internet provider by using a tool like speakeasy.net, and don't take it for granted that the install was done properly.

This seems to be especially true these days with Time Warner's Roadrunner "turbo" Internet.

Share your story on your broadband Internet provider with everyone below!

Filed Under
Communications: Cable & Satellite TV -
Internet & Media Broadband ISPs -

UCAN Not Endorsing the Power Net Global (PNG) Option in 2008; PNG Has Changed

Power Net Global (PNG) has changed. UCAN is no longer including the option of using Power Net Global (PNG).  In 2002, UCAN did a consumer guide and a newsletter showing PNG as a great option for long distance phone service because not only did UCAN members get installation fees waived, but there were NO monthly fees for customers using this service.  The company now charges minimum monthly usage fees and added a .99 cent monthly fee.  To top things off, PNG recently started rounding up each call to the nearest minute instead of the six-second increcements it use to use.  The bottom line is that there are better deals out there for consumers! 

So, now PNG has instituted the following charges to consumers using its service:  1) .99 cent monthly fee; 2) Minimum Monthly Usage Fee; and 3) Each call rounded up to the nearest minute even though the web site of the company still advertises billing in 6-second increments. 

Another problem with PNG is that customers who sign up, get bills & pay them electronically, had no notice of the rounding up to the nearest minute change that allegedly changed from 6-second billing increments prior to April 2008.

Whenever you are choosing phone service, go to on-line comparisons that present the facts as they are and follow up your comparison by calling a potential phone company with the comparisons in front of you to make sure you have all the facts about every statement made.  When you call a company, repeat what you have been told after asking the CS rep for his/her ID #.  It also wouldn't hurt to ask the rep if what you were promised could be sent to you in a confirmation email or fax. 

Filed Under
Communications: Landline -

Warrantless wiretap votes equal dollars from Telecom PAC

Telecom political action groups gave twice as much money to Democrats who switched from opposing to supporting legal amnesty to Telecoms that aided the government's warrantless wiretapping program.

Last week Wired reported that Maplight.org had analyzed campaign donations and found that 94 of 220 Democrats who had previously voted against Telecom amnesty had switched their vote to support a bill that expands the government's ability to conduct wiretaps inside American Telecom facilities.


Media General News Service
reported that AT&T, Verizon, Sprint, and others sought immunity from prosecution for cooperation with the government's anti-terrorism wiretapping program. Click here to read the entire article.

The center for independent media, The Washington Independent, weighed in with their article, "FISA vote tied to telecom donation." Much is summed up with a quote from Mary Boyle, a spokeswoman with Common Cause: "We certainly know that contributions go a long way to gaining access and influence," she said. "The appearance is that money buys votes." Click here to read the entire aritcle.

Filed Under
Communications: Wireless -

SHUT UP AND DRIVE! Why new laws should not apply to young people.

Hey - Maybe it is time to lower the "talking-while driving" age!

Using a cell phone without hands-free equipment while driving is now unlawful. Yet according to the LA Times talking to a fellow passenger while driving is as bad or worse than driving drunk.

What is it that makes a phone so dangerous? Why isn't listening to the radio or talking to a passenger equally deadly?

Is it possible that driving and phoning skills are a function of age?

If you are over the age of 35, you probably learned to relate to the phone differently than younger generations. Young people are far more familiar with multi-tasking, but for the middle-aged, we grew up relating to a phone that had a cord attached to the wall.

When middle-aged people talk on the phone, we tend to mentally revert to the "phone attached to the wall" mode. We get engaged in the conversation and start driving like old people ... really old people.

Just imagine for a moment, John McCain, Barack Obama, and Chelsea Clinton in a NASCAR style road race where each of them had to drive and answer tricky policy questions on a cell phone. Who do you think would win? I'm betting that Obama and McCain would come in dead last, with an emphasis on dead.

This is one area where young adults (not teenagers) have superior skills, because they have grown up learning how to multi-task. Perhaps younger people who have learned this skill should be exempted from laws that limit driving while talking. We don't allow people over the age of 40 to enlist in the military because of their advanced age, so why should they be allowed to use a phone while driving?

Just a thought.

With age comes wisdom, but youth could well come with the ability to talk on the phone while driving safely.

 

Filed Under
Communications: Wireless -
Gas & Autos Automobiles -


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