wow so many angry ppl...

not bad, thinking our the economy is right now..

People give up t mobile because of its fake unlimited plan. they say unlimited text messenging and free calls after 7 but when u use it your bill raises. i am a witness because i used to have t mobile and i had unlimited text and free cass after 7 and by the end of the month may bill was over 1000 dollars so i canceled my account from them.

what a great country we live in when everyone can come online and complain about cell phone service. I just feel that no service is perfect and everyone is going to have problems somewhere. Technology is not guaranteed in any shape form or fashion, if it was, you would not have extended warranties because there would be no need. It humors me that in this country people can sue a provider over raising fees or charging early termination fees for something that you signed to. If it is really as bad, why not cancel the service and pay the fee. If you continue your service, you are just making yourself upset and racking up more charges, I am sure they add up to way more than the $200 ETF that T-Mobile has. I am a soldier in Afghanistan and I stumbled across this site through google search and while waiting on some family members to come online so I can say "hey" and "miss you" and I just wanted to say God bless America and to thank you all for reminding me why I am spending 15 months away from my family. You have to laugh. Well, I will let everyone get back to their major problems. Thanks for letting me share! :-)

Well, add me to the list of folks ripped off by t-mobile. I added 2 accounts to my main line nearly 2 years ago only to find that they have no record of these accounts ever having 5 faves free to call #s) and have recently received a bill for over 800$. No record, even after the line was activated with the faves at the time the service began, nobody put that in a computer ever? I saw the rep do it. They claimed it was because our phones are older, does that make our account info disappear? They said we did not check it online every month to make sure our faves were in place, since when does a person have to double check that a company hasn't decided to change everything about your account, as it suits the company. Lousy customer service admitted they should have had the info and reduce the bill to 400$, like that fixes their rip-off. Check the online info every month because apparently they are too moronic to maintain their databases, except where it suits them financially. Reported this to the BBB.

Do you guys understand what a contract it? "I want out, and the won't let me." You signed your name on a LEGALLY BINDING CONTRACT. You think T-Mobile sucks? That's your problem. All cell phone companies SUCK. I was with verizon on the 60$ a month, unlimited texts & like, 450 minutes. They were charing me over 150 fuckin dollars. So, I think that's worse. & Metro PCS, if you pay in person there's like a three dollar transaction fee? Not so amazing when you walked about five miles to pay you fuckin bill with the 50 DOLLARS THEY SAID IT WOULD BE, then they turned my phone off, and turned it back on without me payin and charged me over 100 dollars the next month. So quit your bitchin. Cell phone companies are all unfucking reliable. GET OVER IT.

Forum.sidekickfail.com has recently been created as an open and neutral place for sidekick customers to exchange ideas and vent without the fear of their valuable thoughts, ideas, and opinions being deleted and disrespected as T-Mobile has been doing on their forums.

The only one acting like a "baby" or a "fool" is you. Congratulations, you've been with T-mobile for 7 years without a problem! Wow. You're pathetic! And really no one cares. I've been with T-mobile for 2 years and have the sidekick. I LOVED this phone up until it would reboot constantly and now this major problem where i've lost everything on my phone including my pictures in my device album, to do list, over 500 contacts, important notes, etc. Anyone i know that has a sidekick has the same problem. I'm completely DONE with this phone and can't stand it. If i can throw it into a wall, i totally would. But for by sake to have a somewhat reliable phone, i'll keep it in one piece. The customer service is pretty good for t-mobile. i agree. They can only do so much. Majority of the time i can't even understand them because they are either talking too loud, too soft, or they mumble. Now as for their service?- it absolutely SUCKS! I can be in my family room talking on the phone, walk 15 steps to my kitchen, and i have no service and my call is dropped. its ridiculous. Everyone who has a sidekick knows what im talking about so i can vouch for them. And who says "irresponsible kids" and brings up parents? I am VERY responsible. I go to school, have 2 jobs, and pay for all my shit. What do u do? sit on the computer and talk about "immature kids"? Do you even know what "Idiocracy" means? And no, don't give yourself credit "mr. smart man". Because you're officially a dumb ass. You're ranting and raving about collections and going up against a big company for our stupidity. It's actually NOT our stupidity. It's Microsoft/Danger. They've TOTALLY lost all of our data, after they were suppose to have a back up that failed. I've never been so angry with t-mobile till now. I've always complained to them about my phone rebooting out of the blue and they would never give me a good reason as to why it would do such a thing. So they would just send me a refurbished phone, when the phone itself isn't cheap.
So im pretty sure "mr. smart man" you can take you "idiocracy" and shove it because t-mobile and this phone is junk when they're so expensive and so cheaply made! and im completely unsatisfied with their service. And im pretty sure people know what collections are. so you just explaining it makes you look even more Imbecilic. I've put so much money into this phone, like them telling me to buy another battery so it doesn't keep rebooting, which was a total waste of money. It kept rebooting still. So STFU, stick to your crappy t-mobile 7 years, and shove it. because im sure me and millions of others will be switching to spring/verizon/at&t or any other company. No one wants to hear your opinion because you're the one sounding irresponsible "mr. smart man" NO ONE CARES :) :) :)

t-mobile has lame service overall but i do have to disagree that there customer service is quite good. i mean they work with what the tools their given. theres not much they can do except try to keep us happy.i do agree that we should switch our carriers to something more reliable like Verizon. i cant wait til my contract is up. im going to be sad to say goodbye to my sidekick phone.im very fed up with damn trouble shooting. at the moment i cant even access my email nor on their website which iis a big inconvenience.i got a 5$ credit for this?wow huh?well im not sure what im ranting on about but i cant wait til january to sign on with verizon.

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I have all text messages blocked, but one came through and they are charging me for it! 15 cents is not much, but if they did it once they will do it again!

You all sound so irresponsible. I've been with T-Mobile for almost 7 years now and I've never had a problem that they couldn't fix for me. You all seem to be crying like little babies because you are irresponsible kids and your parents haven't taught you how to manage yourselves. It's easy to see that "Idiocracy" is well on it's way. For those of you who think you are going to contest the big company for your stupidity, you should think more long term. If you decide not to pay what you owe them... and I'm pretty sure that you more than likely owe them due to your slander of the company written with not only bad spelling but bad grammar... the company will then take you to collections. "What is...collections Mr. Smart Man?" Collections means that they are going to send a collection agency after the money which puts a black spot on what credit report you have if any... If you don't have any credit at this time then you certainly aren't going to get credit any time soon. So kids... be smart... don't be like all these fools that default on their loans or don't pay back what they owe because they purchased something they knew they couldn't afford in the first place. REALLY! MAN UP TO YOUR OBLIGATIONS QUIT BUYING YOUR DAILY WANTS AND PAY YOUR FUCKING DEBT!

it's her contract she has a line for her daughter too I don't want tmobile anymore can she cancel my line without having to pay $250 she told me she had to pay if she canceled my line

well im berly 17 n im being responsible payin my fone bill i got a g1 pretty nice fone wiff everythin
well i pay my bill on the 6 of july but i get pay on july 12 is my fone goin 2 get disconnected or anythin im really curious can anybody help???

I am really screwed by t-mobile.$90.oo almost for text messages! No way hose.I called three to four times to cancel the contract.But smart guys are sticking in me all the time.May be I need an attorney(if I could afford).What a deep sinking hole I am into? Is this the way you make your living?

hey, after this text sms increase arguements last year, in july 2009 i have recieved a letter indicating that there is going to be tax increase of 2.50 due to high costs....e.g and i am curious if i can use it for adverse thing..
Does anybody know and help me please.. Thanks--

so, I've been getting charged something completely bs the past few weeks.

it's a substantial amount, and I haven't had a plan with T-mobile for literally more than 10 minutes before going back to the kiosk and cancelling the plan and order. I was given free phones was told about a 34.99 unlimited text plan I believe; and yet I was coaxed into getting it by a friend and a very annoying sales rep. I felt horribly guilty that I was going for a plan after tallying it up and realizing i probably couldn't pay the fees and what not, so I returned it within 10 minutes [a substantially shorter amount of time rather than the 14 days they give you to return without fees].

but, I've been issued notices to pay them an amount to which they tell me isn't being charged for minutes over-spent, no fees, no charges or monthly charges- only that the balance is this specific amount and that I should probably pay them

... I'm pretty sure I don't have to pay this- I returned the phones the same day and was told there was no fee, as well as receiving these letters.. oh; two months after I got and cancelled it.

I have been a pay-as-you go "minutes" sort of customer of T-mobile under a different account because I figured plans were bad..

well, go figure

look what happened when I had it for 10 minutes

my question is how to solve this predicament; personally it'd be wonderful if I could email someone about it; but I believe the phone is the only way..

MY CONTRACT IS TO FINISH IN JULY THIS YEAR SO I WANTED NEW PHONE SO ORDERED IT WAS TO COMEON THE 1ST OF JULY NEVER CAME SO RANG THEM TO ASK WHY IT HAD NOT COME SAID IT WAS TO COME ON THE 2 JULY I SAID I HAD WAITTED IN ALL DAY COULD NOT WAIT IN TOMORROW THEY SAID I WOULD HAVE TO GO TO POST OFFICE TO PICK IT UP I SAID I WOULD LIKE TO CANCELL THEY SAID I CAN NOT TILL THEY GET THE PHONE BACKCAN THEY DO THAT

So for this "change in contract", can anyone use this reason to get out? I have unlimited text on my plan so it does not affect me, can I still use the reason?

I HAVE BEEN A TMOBILE CUSTOMER FOR OVER ONE YEAR NOW. OUT OF THE 13 MONTHS IVE BEEM WITH TMOBILE, 10 OF THE MONTHS GAVE ME ISSUES.... I THINK I UNDERSTAND THE COMPANY MORE THAN HALF THE PEOPLE WHO WORK THERE..... HONESTLY, THEY HAVE NO CLUE.... I AM SO TIRED OF HEARING THE SAME PHRASE OVER AND OVER AGAIN. " I AM SO SORRY FOR WHAT YOURE GOING THROUGH." MY FAVORITE IS, " I UNDERSTAND"... YEAH RIGHT, I UNDERSTAND YOU GET A BIG DISCOUNT ON YOUR PHONE BILL EVERY MONTH.... I WONDER, IS TMOBILE HIRING???? LOL!!! ANYWAY, PROBLEM AFTER PROBLEM, BETWEEN TECHNIAL ISSUES, PHONE ISSUES, AND THE NUMBER ONE ISSUE... MY MINUTES BEING DEPLETED FROM MY MYFAVES... I RECENTLY UPGRADED TO THE GRAVITY... (LOVE IT SO FAR).. OF COURSE, I FINALLY ADDED INTERNET TO MY PHONE, GUESS WHAT? TECHNICAL ISSUE.... I COULDNT TAKE IT ANYMORE. I CALLED TMOBILE AND SPOKE TO FIRST REP, HE DIDNT HAVE A CLUE WHAT HE WAS DOING NEVERTHELESS HOW TO HELP ME... I TOLD HIM TO GET ME TO A MANAGER,,,,,,, I WAITED AND WAITED PATIENTLY... THE MANAGER WAS BUSY , SO I WAS DIRECTED TO A SUPERVISOR. HE KNEW LESS THEN THE FIRST REP I SPOKE TOO. I BASICALLY GAVE HIM A RUN DOWN OF HIS JOB AND WHAT I WAS ENTITLED TOO. IVE DONE SO MUCH RESEARCH WITH THE CONTRATCS BUT I ALWAYS CAME TO A DEAD END... I FOUND A SOULTION.... FINALLY THE SUPERVISOR TRANSFERED ME OVER TO A MANAGER.. THIS ONE SPOKE MY LANGUAGE.. AT FIRST HE WAS A BIT HESITANT, BUT HE RAN DOWN MY TMOBILE HISTORY WITH ALL THE ISSUES I HAD AND AFTER ALMOST 2 HOURS ON THE PHONE, I WAS LEGALLY MADE INTO A MONTH TO MONTH CUSTOMER.... THAT'S RIGHT I AM NO LONGER BINDED BY CONTRACT.... I WILL STAY WITH TMOBILE FOR THE TIME BEING, BUT AT LEAST I HAVE THE OPTION TO SWITCH CARRIES ONCE IM READY TO LEAVE... FOR THE TIME BEING I WANT TO ENJOY MY NEW PHONE..... IF YOU ARE STUCK IN A SITUATION LIKE MINE, YOU MUST OF COURSE HAVE A FEW ERROS MADE BY TMOBILE BEFORE U CAN PLEAD YOUR CASE.... THEY WILL DO EVERYTHING IN THEIR POWER TO IGNORE THE TERMINATION CONVERSATION... YOU FIGHT AND TELL THEM, YOU ARE NOT HAPPY AND THEY MUST HELP YOU BECAUSE THAT IS NOT WHAT YOU SIGNED UP FOR WHEN YOU AGREED TO CONTRACT...... KEEP INSISTING, I PROMISE, SOMEONE WILL HEAR YOU. DONNOT GIVE UP.... ONE MORE THING, IF YOU KEEP HAVING PROBLEMS WITH THE SAME PHONE, THEY ARE OBLIGATED TO HAVE TO UPGRADE YOU TO A NEWER MODEL...... I BELIEVE ITS AFTER THE THIRD PHONE, THEN YOU QUALIFY FOR A NEW MODEL........... IF SOMEONE TELLS YOU KNOW, THEN TELL THEM U WANT TO SPEAK TO SOMEONE WHO WILL SAY YES.. REMEMBER.... IT'S THEIR JOB TO KEEP YOU HAPPY...... SINCERLY, A VICTORIUS CUSTOMER......

Beware cell phone business customers in California, particularly in Los Angeles California. As with other posters here, we have found that T-mobile's business service in California is Horrible. We went through the first year with 50% of the phones defective. Then, T-mobile issued new phones as replacements, charged "tax" on the phones then charged them the full amount on the bill after promising they were free. they finally, after much protest, credited the overcharges then said hey, we gave you a credit! Their reps lied about contract term lengths, then when we thought the term was up, they informed us that no, we had another year tacked on! We tried to escalate but no one will respond. You are essentially on your own. And when you try to get support center help, they steer you back to the unethical lying California sales team. Here is their business plan: 1. Greed 2. Lock your company into a two year term plan! Basically they suck all of your money and bind you to them. They're especially good at mixing up your multi site expiration dates so that going 100% to a new carrier will be awfully difficult. Buyer beware!
Stay away from T-Mobile business Services!

Darren P.

I have had the G-1 phone 3 months. We have 2 on or plan.T-mobile has replaced 1 of them 2 times,and 1, 1 time. We still have the same problems with them. I have asked T-mobile to give back the money for the phones and let me out of my contract, because they did not give me the service they claim to provide. They refuse, I feel I have gave them every opportunity to make it right, they refuse. I would like to ask that if other are having problems that we get togeather and file a class action lawsuit against them.

I just last night started up an account online with tmobil, two phones, unlimited texting, 1000 minutes, with insurance on one of the phones. I got my two phones the next day and spent almost an hour with tech suport, trying to set a speed dial on the razor phone. The tech person transferred me to another person who was supposed to be part of the advanced trouble shooting team and spent almost another hour with him. Eventually, I was told that the software programming must be corrupt and that I should send it back for a replacement.
Just for ha ha`s, I made another call later that day and again the next day to see if I might get someone who could track down the glitch and send my phone an update. To make a long story short, i boxed it up and sent it on its way via ups. when i got home i called them again to tell them i did not want another razor, that i wanted a different phone. i gave them the tracking number so they could be sure it had been dropped off to be returned so they would process the shipment of the replacement phone. I get the new phone the next day along with another razor. i had to send that one back as well. The first phones i got were already activated, mine and my daughters. the replacement phone i got was not so i called the number for activations and had my phone activated at 9:00am give or take. later my daughter comes home from school telling me that her phone stopped working before lunch at school. i call support again with this problem, eventually being told to go to a tmobil store and get a new sim card. so when i get to the store the person gives her a new sim and activates her phone for free. we thanked him and left the store only to find that i began getting txt messages from her friends. we go back into the store and while we were waiting, my phone stops working. the man at the store eventually comes to the conclusion that tmobil had put the wrong sims in our phones that were first sent to me. now, i have my new replacement phone which is an ericsson, my daughter has the origional phone sent with the first razor which was defective. my phone has a new imei number and sim that does not match the defective razors imei number. i understand why her phone stops working when i tell tmobil that im sending back the defective razor but what does that have to do with my new phone quitting at the store?? THEN i find out, at the store, that the insurance was showing up registered to my phone, which has totally different identification numbers, both the sim and imei, and a different phone to boot!! and finally, get this one!!! today before i decided to post this, i find out that i had and account with tmobil five years ago that is in collections!! i had another carrier with three phones and 2200 min for the last 4 and a half years, which i cancelled because of too many network issues, charges for internet usages even though this was turned off , before that, i never needed a cell phone. i have put an attorney to work on this and since the fifth (today is the 13 th), i am so dissatisfied already and after reading the posts here, i have 5 days to decide to go cellphoneless again...!!!d/dt.#ih

Wow I never knew so many people hated T-mobile, I've had them since 04 and love them I would not go to any other service provider, I have had sprint and qwest in the past and both of these companies always seemd to surprise me with a huge bill that caused me to cancel my service with them. T-mobile has great plans and they are very affordable other companies are way more expensive and you dont get too much with them =(. I have a 1500 min plan for 49.99 I got it as a special =) I have a blackberry curve unlimited email and texting & mobile to mobile all for about $106 a month including taxes WoW!! My plan is definately a perfect fit for me, other companies would charge over $100 for that many minutes + other features you need. Everytime I call I've always had great customer service not to mention the bonus minutes they give you to help you from paying extra money for any overage charges. My service is great, havent been to too many place but in the East i get great coverage the same as I do at home so I really dont know what all the fuss is about? But whatever!!

i have been with t mobile since june of 2008. its now january of 2009 and i am sick of them and the way they put scams on people. my phone bill be very high for no reason and when i travel to a different part of Georgia my phone loses signal. I JUST WANT TO BE OUT OF THE CONTRACT WITH T MOBILE COULD SOMEBODY PLEASE HELP ME WITH THIS SITUATION AND EMAIL ME BACK AT STANFORDSTEPHANIE252@YAHOO.COM. PLEASE HEP ME I NEED HELP I WANT OUT WITH BAD BECAUSE ITS JUST DRIVING ME CRAZY!!!!!!!!!!!!

Hi, does anyone know if there is a similar rate change that may be currently applicable? I'm trying to get out of my contract with T-mobile but I may be a few months too late when it comes to the text message rate change. Any advice would be appreciated!

I moved to a new house in Atlanta, GA. The house is inside the city. However the house's building material is preventing my cell from reaching Tmobile's towers. However, my boyfriend has AT&T and has coverage. I asked if Tmobile could send me the hotspot package since they do not have an ETA on the building of a tower in my area for no charge. Tmobile would not do that. I then asked well I need to be let out of my contract so that I can get service. I was denied early termination. Nevermind the fact this is 2009 and I have been with them since 2001. I do fear for my safety in my new place. I prey I will not need my cellular in an emergency as I will not be able to reach anyone.

it is using my minutes to take to the people on my fav 5. they said they would fix it and call me take and they never fixed it or called me back. we called them about 20 times now in the past month and the problem still isn't fixed. they suck, im about to cancel service with them because they don't know how to fix problems. any one who is planning being with t mobile, DO NOT GO WITH T MOBILE, THEY WILL SCREW YOU OVER AND DENY EVERYTHING

Aren't most other contracts 30 day trial period? Not them-I call at 25 days just to say I don't like the phone YOUR REP recommended is not working for me because I cannot see right way if I have missed a call, so my I exchange. NOOOOOO, because it was 14 days. Please, how can you decide in 2 weeks. And it would have been different if I had bought the phone in the store and I have been a customer for 6 years. NEVER AGAIN T MOBILE DOWN FOREVER!!!!

My last T-mobile bill contained 3 directory assistance charges all made within 1 minute.
I never made these calls. The kicker is they charge $1.79 US for each call?

Is any one else getting jacked like this?

I just realised there is a text message rate increase a couple of days ago as they did not charge the new rate in september billing (i have message plan but do send message to other countries and was only charged 0.15). I believe they did this because they don't want anyone to notice the increase in september (because you still have 30 days to cancel after aug 29th).

Anyway i sent a international message couple of days ago (10/14/08) and received a tmobile msg almost immediately saying " Int'l discounted calling now available for $5.00/month. Basic per country rate will increase as of 10/21/08. Go to my.t-mobile.com for more details"

I called to cancel my service using the increased rate for international. I spoke to a CSR and she had no clue what I'm saying, she put me on hold and said the rate is increased by their affiliation and not tmobile. I then tried to explain that im still going to be charged by tmobile and rate is going to be different than what I signed up for. I then asked for a supervisor and she said the rate is not increasing and don't know where im getting this message from. She said she can't find any info in this and I couldn't find any information pertaining this in their site either (probably they wont notify until the period to cancel is ended) I'm not sure what to do next since I can't find any information on the rate increase other than the message in my phone. Would bringing my phone to the tmobile service center help in this matter? does anyone received this message in their phone as well? any help will be appreciated.

Hello Everyone,

I have been having the hardest time with T-mobile. I have never had so many drop calls in one month, better yet one day. I will spend at least a hour trying to make a phone call from my cell phone. Everytime I complain to T-Mobile, they want to trouble shoot. If they are not trouble shooting, the want to offer you additional minutes. I have 2000 minutes why the hell would I need additional minutes. All I want is the minutes I pay for. I feel as though T-Moblie is breaching the contract that they have with their customers who are paying for a service that they unable to use.
It is not fair for the customers' to call into their customer care center or walk into their stores and be treated unfairly. If we were not paying our bills on time, they would not waist time to shut out service off and report to the credit bureau. I have had enough of T-Mobiles bull. I am tired of their sarcastic customer service their inability to help. They have tried to tell me that it could be my phone, well I three different phones that uses the T-Mobile SIM card and I get the same drop calls. Again I am tired of T-Mobiles bull. I pay my bills on time so I should not be having this problem with my phone.

I asked to drop the contract and I was told no and was not given any other option to my solution. I have been disrespected, hung up on and called a liar in so many words by their customer care. I was even told that I drop my phone too much when I visited one of their stores. You can only change you SIM card once or their is a $20.00 fee for that service. If anyone is considering a class action suit, please let me know of the steps that I need to follow.

Thanks to T-Mobile, I almost lost my Fiance.

I talked to a csr they were no help what so ever (today 9-11-01) I jst found out about this increse I ask to talk to a manager the manager tells me I recived a notice I tell her no i did not! She is VERY RUDE in telling me that the rate changes are not a big problem for me because I dont text much WHAT???? I text enough to tell you I do not agree to these changes (I text about 50 or so per month, no messeging bundle) I told her DO NOT TELL ME what is significant to me or not that is for me to decide NOT YOU, she hardly lets me talk then claims I am interupting her anyhow I told her I want to talk to a supervisor not her, (at no point did I yell or cuss I was very professional) I also informed her I know my rights and I am not an idiot. She tells me I had to call before the 29th in order to cancel!!! I told her not to tell me that agian because I found out TODAY! not before the 29th (which was only 1 or 2 weeks ago) I know my rights I know a breach of contract when I see one I did not recive a rate increse notice. She Tells me I probly threw it away (yea because I guess she knows me right) Anyhow she will not cancle my contract whatsoever Im not sure what to do at this point I am supposed to get a call from a supervisor withen 24hours but I doubt that will happen ANY suggustions????? please e-mail me hjl22@getgraphix.com

Jewel,
I am extremely interested in getting rid of my contract by using the text message price change excuse. BUT I have a texting plan that allows for 300 texts a month then I must pay the flat rate there after. Can I still call them and tell them I don't want the contract anymore due to the price change in texting?
Hanna

Please note this is only valid for people who do not have a messaging plan. If you pay for a bundled messaging add-on you can not use the increase as a reason for breaking the contract since the increase does not affect you. This is also only valid for people not worried about losing your current phone number. If want to keep the phone number you will have to do some more hagling with the CR you talk to.

1. This step is very important. If you have not sent or received a SMS message within the past three months send a SMS message to your T-Mobile phone now. If you try this without having a recent text message on your account. T-Mobile will deny your request stating that the change will not affect you since you do not use text messaing.

2. Log into your T-Mobile account. Click on Billing, then Current Usage. Verify you see the SMS Text message. If you do not see a message wait a few hours and check back. Based upon my experience the site updates a few times per day. If you do not see the message the CR will not see it.

3. Call T-Mobile's main support number at 1-800-937-8997. When prompted by the automated system say "Cancel my Account". This should send you to the right department.

4. When the customer service (CR) person asks why you are calling say, " I want to cancel my account. I was notified today that the SMS messaging rate will be increasing from $.15 to $.20. on 8/29." Some CRs seem to know about this and others don't. They may put your on hold and verify the change.

5. The CR will probably come back and offer you incentives to keep your contract. Deny all offers.

6. If you haven't used text messaging within the past 3 months the CR will say the change doesn't affect you and you will need to pay the ETF. Tell them you sent/received a text message today and it will affect you. Tell them to check your recent activity.

O2 and Orange are the big mobile provider in UK and they offer very cheap schemes for their customers over there. These companies also provide customer to the mobile phone manufactures. O2 Contract deals is very cheap scheme.

i have t-mobile, and drop around 30 calls a month (that they consider worthy of the name "dropped calls")... i pay for un-limited text, more than enough mintues for my husband and i and also am constantly on the phone with someone and my call will switch and then i am speaking with someone who speaks a diff. language. what the heck is that about?? well anyways, ii pay by bill on time and we both have blackberry phones, and the max they can offer me is $5 off. ARE you KIDDING?!?!? ( i have called 20+ times, spent numerous hours trying to "trouble shot"... and no solution yet, (4 months of dropped calls) and they do nothing for us) It is $200 for each line to term our contract. i wish i could get out of my contract because of the number of calls that they drop!!! is there a way? please help!!!

** excuse my short hand typing... and i didnt spell check! thanks guys! :) (its late!)

Used to be a T-Mobile loyal customer. Not any more since I've moved back to India. Cell phone providers don't charge a single penny for incoming text! It's free! Charges apply only for outgoing text messages. Reading the various messages posted brings back memories of hours spent complaining about the unwanted text message charges!!

i want to cancell my contract i have only had it 1 week and i have already got a bill its not fair i am pregnant and need to cancell it

I do not have a regular tmobile account, but do have a prepaid tmobile to go phone. Although I'd rather have a regular account, I have been unable to obtain a regular account because of some credit issues, so I have to settle for using the prepaid instead. To a degree, it is o as I dont have a bill hanging over my head or have to always worry about what time of day I can talk or after 9 at night or if I've gone over my limit, etc. There are prepaid cards available to put minutes on your account. They are available in amounts of $10, 25, 50, & 100. Upon an initial start of a prepaid account, one would need to purchase $100 minutes of airtime to receive an additional 15% of free airtime to future airtime purchases. Ok, but what is it with tmobile and scaling back the amount of minutes when you, say, purchase a $10 card. I remember that I could get 50 minutes with one about a year ago. Now I get about 35 minutes for the same amount. Is tmobile that hard-up for money that they take away or reduce a service while charging you more? Tmobile is so greedy and without compromise. Does customer loyalty mean anything anymore? They suck.

Hi Everyone,
I know a lot of you are having the same problem with the text messaging cost I talked to Don M #1049790 who is supposed to be a big manager, but was the rudest person I have ever talked to at T-Mobile to date.

T- Mobile should not be able to charge people who do not subscribe to text messaging. If you text someone anyway then you should be charged. But you should not be charged for solicitors or wrong numbers or people who think it is funny to text you even when you have asked them hundreds of times not to. I have signed my phone up to not be solicited but I still get them.

Do you know if say a Million customers who do not want text messaging (Do not want to receive it or send it) receive 3 unwanted texts a month T-Mobile makes $450000 a month off of Innocent peoples hard earned money. That is if it is only 1 Million people with just 3 unwanted texts per month, Which I think those numbers are Conservative DO THE MATH. They bring up the point that they have to still receive it through there server well I know with all the technology out there that they could easily put a block on your phone except for the free texts they send you. This is there reasoning behind charging you even though you do not want the service.

I sent a email and a fax to Robert Dotson. Email rdotson@t-mobile.com Fax (813)351-4100 I suggest everyone else does the same right away. If they know we will not stand for it and that we will ban together to stop it, Maybe they might just stop being scammers.

I am also thinking of starting a class action suit against them.

Here is the letter I sent to Robert Dotson CEO today:

6-13-2007

Dear Robert Dotson, CEO

This is Charles and Stephanie . We have been complaining for over a year since February of 2006 about being charged for unwanted text charges. My wife and I do not subscribe to texting and do not want to either. We do not want to be nickeled and dimmed for random incoming text from solicitors or wrong numbers or just people texting. I am well assure you are aware of so many complaints from your CUSTOMERS THAT DO NOT LIKE IT. I understand that T-Mobile uses this for billing, upgrades and etc. BUT T-MOBILE FOUND A WAY NOT TO CHARGE PEOPLE FOR RECEIVING THOSE TEXTS. YOU ARE THE CEO, JUST CHANGE THE WAY YOU BILL, AND CHARGE THOSE WHO SEND TEXT MESSAGES AND NOT THOSE RECEIVING MESSAGES. as simple as that.

Now we just received our bill statement on 6-12-2007 and noticed the price increase. Called up to complain again. Well a year ago your customer service in handling the situation of dissatisfied customers, told us that they would give us text credits and when those ran out we could call back up to get some more. NOW, THEY SAY THAT CAN'T DO THAT ANYMORE. Now we do not get that many text messages but WE ARE NOT WILLING TO PAY FOR SOMETHING WE DID NOT WANT. YOU ( T-MOBILE) CAN CONTROL THIS. T-MOBILE AND CUSTOMER SERVICE ACT LIKE THERE IS NOTHING YOU CAN DO. ---- JUST DO THE RIGHT THING----- Why make your customers unhappy. They choose you, why be sneaky , in the fine print , JUST BE UPFRONT. THE WORLD IS UPSIDE DOWN AS IT IS. JUST MONEY HUNGRY AND SCREW PEOPLE OVER IN THE FINE PRINT. That is a fine way to live in this world. HEY, BE THE GOOD GUYS. PEOPLE WILL RECOGNIZE THAT.

As for nickle and diming your customers. How do we know that you don't have a subliterary company or just giving out phone numbers to solicitors or just random texting so YOUR CUSTOMERS ARE CHARGED THESE SMALL FEES. Sure, was .10 cents and now .15 cents is that much, BUT SAY 1 MILLION OF YOUR CUSTOMERS GET 3 unwanted TEXTS A MONTH AT .15 cents THAT IS $450000.00 A MONTH , $5.4 MILLION A YEAR. Well that is great for T-MOBILE BUT NOT FAIR TO YOUR LOYAL CUSTOMERS.

LOOK OUT FOR YOUR LOYAL CUSTOMER!!! We are giving you money as it is. And we are repeat customers. All of us. Don't just try and screw more money out of us if it is not something we don't want.

Now moving on regarding the cancellation period. For the change to .15 cents. We have our bill for march to April and there is NO NOTICE ON OUR BILL. Also reading on the web by consumer advocates, canceling didn't truly start until June 1st with a 14 day window.

Well I am ASKING you do the right thing and either NOT CHARGE US FOR INCOMING TEXT
or TO CANCEL MY SERVICE in which you offered as a company. THE FINE PRINT IS B.S.

EITHER STAND BEHIND YOUR COMPANY TO SERVE YOUR CUSTOMERS (because we,the customers, are paying your salaries)
OR
FOR WHAT THE COMPANY OFFER CUSTOMERS TO CANCEL WITHOUT THE RUN-A-ROUND fine print.

Please e-mail and respond to this so we can resolve any and all issues.

A Loyal but Dissatisfied Customer.

THANK YOU,

GIVE YOUR ACCOUNT #

IF YOU WOULD LIKE TO JOIN A CLASS ACTION SUIT PLEASE LET ME KNOW!!!!!

Remember this is more than just an extra $0.45 to $1 it is about a mis-justice and big company's making money off of innocent people that work hard for there money. With the prices going up such as gas peoples budget is getting tighter and tighter and they are stealing. The only reason they are getting away with it is because too many people just think is just a small mistake in T-Mobiles favor and they can not be bothered. if you add it up they are making Millions off of you and everyone. Stop being a victim and fight back.

I do not agree with stupid law suits but this is pure steeling just think of the older people on a really strict budget who are just trying to call their kids. It could be your Parent or Grandparent!!!!!

An article on the Consumerist suggests T-Mobile is giving customers a hard time getting out of contracts for this change...

see the blog post here http://consumerist.com/consumer/tmobile/raised-txt-msg-rates-got-until-m...