I purchased a samsung moment from sprint for myself. Two weeks later I went in to ask a question about the phone. It was ten minutes to five and the store closed at 5. The agent konrad was at the door and looked at me and said " we are closed" I said its not 5 yet, he took his hand and made a slitting throught gesture and locked the door with a smile on his face. I was so irate I looked in the store to see jake the rep who sold the phone to me. When jake saw me standing out side he came running out and said "sorry man but we are closed. I could not beliveve that this just happened so I told jake that I would be back tomorrow to cancell me service since I was still in the 30 day trial period. I could see that jake was upset when I said that, he said why would you do that to me I didn't treat you like that. Well the very next day I walked in with my wife to cancell my service. I approached jake and told him to cancell the phone, as we were talking the store manager cought wind of. Our conversation. He asked what had taken place and I explained to him that he had some very unprofessional people working for him and he just lost a customer. David frank the store manager asked me what he could do to make me stay as a customer. Agenst my better judgement I told him my wife had a upgrade comming what could he do for her? He said he would waive both our phone activation charges and also give her a $50 credit on the next bill. My wife and I talked it over and agreed to go forward. Our next bill came but not $50 credit had been applied. We went back to the store only for them to feed us more lies. Jake said that the district manager held off all credits till April but he promised me that April 1st we would see the credit. I expressed that in April we would not be able to canell the phones because we would be out side the 30 trial period but jake assured me over and over that we would get the credit.

Well April 1st came and it was like a bad joke. We went back to the stor only for jake to tell us that the district manager refused the credit. WOW what a slap in the face. Now we were stuck with these two phones that I would of cancelled but we were tricked into them. We were lied to we were disrespected and treated like dirt. I will do everything in my power to get the word out on sprint and the type of business they conduct. Please please please if you are considering a phone provider go with anybody but Sprint. I would never want what happened to me to happen to you.

Regards,

Sprint changed my contract an limited my roaming mins. They sent me a letter saying that since they changed the contract I had the option to cancel service without having to pay my last months bill and I wouldn't have to pay early dissconect fees. Well a year and a half later I get a collection company on my credit report for the amount owed of 2500.00. Not only did they charge me for eary disconect they also kept my acount active, without billing me and me not sending a payment, for 6 more months at over 200 a month and charged me early disconcet for all 5 lines.

I just moved to California to work on a degree, and the area I moved into is a notorious dead zone. Tried using my Sprint phone for a while, but couldn't sustain any conversation more than 30 seconds before the call dropped. My wife and I changed to AT&T, which was better but coverage is still iffy at times. We got shocked by a huge bill from Sprint on our old phones, charging $200 each for breaking our contract. Turns out Sprint called us about a year ago, and offered us a $70 rebate if we renewed. Sounded like a good deal at the time, and was promptly forgotten.

I asked Sprint if they could help, given that it was a military move. The agent we talked to understood and agreed to drop the original $70 per phone rebate from the charges. Found out today that this decision was overridden by someone higher up. Apparently the home office believes they have perfectly good service out here... If Sprint offers you any money back to prolong service, DON'T DO IT! You are setting yourself up for pain afterwards, if you try to leave Sprint (something increasingly likely as their service declines).

Sprint told us we did not have a contract NUMEROUS times. Not only people on the phone but people in the stores. We recently cancelled and have been slapped with termination fees. They are saying we had a contract. Sprint lies and its BS! Some of them are rude on the phone and do not care about helping you. They only care about their bottom line!

It appears that Sprint has a letter prepared for it's foreign speaking employees what to say and what not to say; what they can and cannot do for their clients. Also I believe that when the representative says they are going to help you with your complaint, it's usually swept under the carpet. Case in point, I had discussed an issue with a Sprint rep. and they they said they were sorry for the inconvenience, also that the matter would be resolved. Next day I called Sprint to confirm or verify my conversation with their rep. the previous day and they had no record of the conversation and agreement to add anything to my account. They also have a weird way billing you after you've made a payment for the same amount. Sprint will continue to fall apart if they don't try to make some incentives to the customers they are losing as well as those they have lost. Looks as if Leap Wireless has a better deal.

Misty Haris The reason we are canceling after many years of service is due to the fact Jermaine B Your account has been cancelled. Misty Haris on June 23rd, my husband spoke to an agent who said his name was Ken Harris Misty Haris he agreed to give us 1100 minutes a month for $54.00 month and two new phone for 79.00 each with a direct connect My husband tried to set up direct connect and then he was later told by cust serv that would be an addtl $15.00 per line. Misty Haris instead we were charged $129.00 for each phone last thursday 7.17.08 my husband was told by Nikki that a mgt dept person would call him within four hours, he never received a call back 6:17:46 PM Jermaine B Yes, I see that in your notes. 6:18:00 PM Jermaine B About the manager suppose to be calling you. 6:18:27 PM Misty Haris My husband and I feel that we were mislead from the beginning about what type of plan we could get for the price and then when we called to get things cleared up, everything that was told to us on June 23rd was never actually true. I am very sorry that you have to hear this info but we need to make sure that someone knows this info 6:20:16 PM Misty Haris The original plan never existed, management never called us and then after my husbands call today he would told by another lady we could not have our bill prorated and would have to pay up to Aug 10th. I appreciate you canceling our plan as of today and appreciate your time. Thank you, Ken and Misty Harris 6:21:45 PM Jermaine B Correct, I understand your frustration, I will be sure to note your account very heavily on this matter for the supervisor to observed this matter. 6:22:15 PM Jermaine B I really apologize, for all the inconveniences, and your welcome. 6:23:35 PM Jermaine B Thank you again for contacting Sprint. We appreciate your business. Type your comments in the box below and click send.