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Internet phone company comparison and review: What can Ashton Kutcher get you?

Remember when Al Gore flicked the Internet on and we were all promised free phone service within 6 months? What happened to that? Politicians, I tell ya...when are we going to learn? Fortunately, there are people looking to make good on the promise to rob traditional landline customers form the Baby Bells by exploiting the Interent in order to offer free local and long distance phone service to deprived consumers across the country. Deprived...seriously. While the Baby Bells might argue against the term "deprived," UCAN begs to differ. The amount of competion in the local/long-distance marketplace is laughable. The Bells were broken up because of monopoly-type conditions, but mergers and acquisitions have steadily consolidated market power back into the hands of a select few. A new wave of Internet-exploiting phone companies could help change all that.

A recent story published on nytimes.com gives a nice view from above of Internet-based companies offering free phone services. Some you've heard of, like Skype, others are still beta testing (Ooma). Here's a quick rundown:


Skype
: Skype enable users to make unlimited phone calls through their computers. Calls between Skype users are totally free, and the program is free to download. You will, however, have to pay for Internet access, as the service requires a broadband connection. And if you want to call other landline and cell phones, Skype offers a year of unlimited service for under $30. Compare that to the $600-$840 cost of a year of unlimited local and long-distance calls through Verizon and Skype is quite a deal. The nytimes.com story derides Skype because, "You and your conversation partner have to sit at your computers wearing headsets, like nerds." I don't know where David Pogue got his information, but USB phones are widely available, and Skype even sells a wireless phone on its website. Skype is the leader of the pack, but there are other companies offering similar services like GizmoProject and WebPhone.


Vonage
: One-time Wall Street darling, Vonage has struggled of late (although still nothing close to the collapse of VoIP wunderkind SunRocket). Vonage, a VoIP service, allows customers to make domestic calls through their broadband Internet connection while using a regular phone. Plans are usually around $25/month for unlimited domestic calls (and it doesn't matter if are calling landline or cell phones). When VoIP first hit the scene, call quality and connection reliability were big issues, but both have been improved markedly in the past year or so. Some other VoIP companies to look at are: Lingo, Packet8, and VoicePulse.


iCall
: Like Skype, iCall is a free downloadable program that uses your Internet connection to place phone calls. Unlike Skype, iCall lets you make unlimited calls to landline and cellular phones in the US and Canada for free. The calls must still be routed through your computer, but as noted above, cheap USB phones are available, so it's not as if you have to sit at your computer and use a microphone.


Jajah
: Jajah is a little different than the Internet phone services mentioned above because it lets users talk on their regular phones (both landline or wireless). Jajah calls originate through the computer, so a web browser or mobile web access is required. Once the call has been placed online by typing in the numbers for both parties, Jajah will simultaneously ring your phone and the other party's phone. Only calls to other Jajah members are free, but anyone can sign-up for a free account and there aren't any monthly contracts or equipment fees.


T-Mobile HotSpot @Home
: In this new offering, T-Mobile provides customers with a hybrid cell phone that allows its users to talk for free in Wi-Fi hotspots. The phone is like a normal cell phone, but when it comes in range of a Wi-Fi hotspot the phone will transmit the signal through the Internet, instead of a cell tower, thereby saving you the minutes you would have used on your cell plan. The phone can take advantage of any Wi-Fi network without a webpage log in, and that includes 8,500 T-Mobile-sponsored HotSpots at various Starbucks, Borders, and other public places throughout the country. T-Mobile will send you a wireless Internet router, converting your home into a HotSpot. That means none of the calls made from your home will count against the minutes on your plan. Calls started in Wi-Fi mode will not use minutes, even if you later move out of the hot spot. The plan costs $10/month but you should be able to adjust the size of your plan to make the $10/month back and then some.


PhoneGnome
: PhoneGnome calls are free to other PhoneGnome users. They offer a number of different ways to place calls such as: calling through your computer (like Skype and iCall), initiating the call with the computer and ringing your phone and the other party's phone (like Jajah), and using a $100 VoIP box (like Vonage, but without the montly fees). PhoneGnome offers two types of pay plans that give you unlimited calling to non-PhoneGnome lanline and cell phone numbers. First is a $15/month traditional unlimited calling plan. The second option is a little more creative. For $6/month PhoneGnome will let you place unlimited calls to ten designated numbers, landline or cell phone.


Ooma
: What kind of phone service can $27 million in venture capital and The Guardian co-star Ashton Kutcher get you these days? Well for $600 ($400 until the end of the year) you can have unlimited calling from your landline phone...FOREVER. Unfortunately, there is no way to use your cell phone with the service...even for $600. And while you can talk on your traditional landline phone with Ooma, it still relies on your Internet connection for service, meaning you will need another way to dial 911 if the power goes out. Another huge drawback to Ooma is that you are paying $600 for unlimited DOMESTIC calling. At the time of writing, Ooma did not offer service to Canada or Mexico, let alone Europe, Asia or Africa. Last, Ooma is a new company and if it falters, that $600 box will be worth less than a stack of Dude Where's My Car? DVDs.

Filed Under
Communications: Wireless - Landline - VoIP -

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We can't complain about not

We can't complain about not having options in internet phone. My first Voip experience was Skype, we've come a long way since then. Now we can enjoy different service voip packs and things won't stop here. Business managers have already understand, a lot of them switch to voip considering it's a lot cheaper.

version or sprint wireless connect cards for laptop

I have a question, how can I still use the wireless connect cards if I no longer have service? Does anyone know of a way that this can still work. I appreicate the assistance.

YAHOO/JAJAH RIP OFF

I got a Phone In line from Yahoo Messenger and had no problems until Jajah took over the service. First they disconnected my phone and it was paid up for a month. Then Jajah billed two separate cards for the service while it was disconnected. After getting all of that straightened out I discovered my Phone In line had been disconnected once again... while it was still paid.

Ok, I can understand they transitions take some doing, but this company is not trust worthy in my opinion by any means! Now I have spent two days on the phone with them and got my service on again... only to discover there are six (6) new charges to my account for $2.99 each.

There is no reason for this kind of behavior and now they want to tell me it will take 5-7 days to refund my money. Unacceptable when it takes only a few seconds to take it from me.

I do not like thnis company and cannot believe that Yahoo says they find this company trustworthty. Apparently they didn't check them out very well before deciding to turn their customers over to them.

Once this issue is resolved I will never do business with Yahoo Messenger Phone In Service again or any company that associates with Jajah.

Want a phone? I chose Vonage and have had no problems with them. Much cheaper than AT&T for sure.

Consumer Beware!

Yes... I second

Yes... I second yahoo/Jajah's fraudulent billing system. Many many many many times I get billed for a call that was not connected. What usually happens is I dial a number and it ring and rings out, but does NOT even go into voice mail, or I cut the line, yet my account gets debited for the call. Does that make sense? How and why should I billed for a call that was not connected. I can't imagine how much they have stolen from me this way. And hey, if it happens to me, then you bet it happens to hundreds of others. Weeks after I sent mails to them, they still don't reply. Bloody crooks.

Unfortunately I still have $ in the account. But of course nobody is gonna be telling to dump they asses once my money runs out, NEVER again to use their service. And the only reason I used them out in the first place was they they actually turn out to be cheaper than Skype, but their theiving ways and poor voice quality cancells that out.

Anyone else with bad experience with these guys, voice it here and let others be pre-warned.

Yahoo/Jajah

Same thing is happening to me. I never had so many problems before.

wich phone?

Can someone give me an idea whether or not I should go for a smart phone or just use a more stylish phone and wait for some better technology? I am on the Sprint network, and was referred to http://www.sanyowireless.com , but I'm not seeing any options that look like smart phones. I don't need an MP3 player or a camera, I'd rather have a phone that is lighter and easier to carry. Any recommendations would be welcome.

"ooma"

I'm surprised that you don't offer "ooma" as an option on your comparison chart...why not? We purchased the equipment a few months ago when the prices dropped and so far, are very satisfied. International calling is an option and can be arranged online, if needed. In my opinion, using ooma is a money saving "no brainer".

I really don't know what's

I really don't know what's the best priced pc phone services ? Please respond to me.

SCE Division OF - UCAN...??

Hi Folks......
I've been watching UCAN for sometime now and the issues at hand, you've been engaged in.
I like what you do and stand for and have donated funds from time to time, though I don't live in San Diego County. I often wondered WHY you don't have a division on SCE's turf, as well. I mentioned this in an email to you a few years back too. Anything changed?
I realize your probably spread pretty thin but, I suspect other interested parties would jump at the chance to be your LEFT arm, and fight the good fight here in SCE country, and in the desert regions specifically, where we pay 12.5kwh min. to 24 cents+ per kwh, in 4-tier billing practices. Bills here, are outa control and some of the reasons are due to faulty meters, and odd circumstances connected with SCEs Neutral lines and more. From what I understand, we don't benefit at all, from the hundreds of Wind Generators that dot the pass areas of the desert either. They apparently, sell it to outa state energy providers.
I don't see anyone, of any consequence coming to the aid of SCEs customer base here, in the Coachella Valley. In fact, the ederly and poor get socked during the summer months, due to the high cost of Air Conditioning use. Even the rich among us, complain. lol.
I realize San Diego PG&E is probably doing the same thing there, as SCE is doing here in many regards. Making matters worse, seems to be the ever-rising costs of energy and the falling purchasing power of the dollar. ( And they say there's no inflation )
Have you folks ever entertained the idea of spreading your wings and helping out the people who reside in Riverside County...?
Hey, tell you what, U start an operation here and I'll push your outfit til hell freezes or Edison
changes their wanton ways. Right now, without a UCAN, its a toss-up which will come first.

Regardless, Thank you for the job your doing in PG&E's Territory. Keep up the good fight.
It may not seem worth it at times, but the end game is worth staying the course for, especially, when you have the public rallying behind you. Of course, donations help too.
I'll send you some more e-tickets when I get the chance, soon. In the meantime..
SEMPER PARATUS !!.

G.D Cull et al

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