Skype Pro customers who paid $36 for one year of "unlimited" service charged additional $3 a month and limited to 3000 minutes
Skype Pro Customers who signed up for 12 months of unlimited service at $36 seem to be running into some hidden gotchas with Skype. Apparently, in January, Skype began charging customers who already paid $36 in advance an extra $3 per month in addition to the $36 charge without explanation. In addition, customers who purchased unlimited minutes now have a 3000 "fair use" limit to which they didn't agree. Lastly, there are reports that Skype Credit offered with purchases is not being offered as well. Share your story about problems with Skype below.
So here's a recap
1. Some customers who paid the $36 for 12 months in advance, appear to have errantly charged $3 / month despite having already paid $36 for the year.
2. A 3000 minute per month limit was implemented(perhaps in January) as to all customers despite customers purchasing an unlimited plan.
3. The skype credit that supposedly comes with SkypePro(now $12) appears to not have been honored.
If you have experienced similar issues or have a complaint about Skype you'd like to share, post it as a comment below.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved
Skype has a blog post in response to these issues
So Skype has a blog post acknowledging the problem, but stating that while user's accounts do incorrectly list a $3 a month charge, user accounts will NOT be debited. Let us know if you have seen a debit to your account
http://heartbeat.skype.com/2008/01/some_skype_pro_subscribers_see.html
Also Skype has changed their "Fair Usage" policy just in the last few weeks, from 3000 minutes to 10,000 minutes.
US
http://www.skype.com/legal/terms/fair_usage/
International (they don't set it in stone but suggest 10,000 as a possible limit where they can either 1. terminate the customer or begin charging per minute)
http://www.skype.com/intl/en/legal/terms/fair_usage/
Post new comment