Verizon's Interesting Return Policy
The other day I was browsing through Verizon's Return and Exchange Policies. No, not during my leisure time, but to answer a consumer's question. My leisure reading includes terms and conditions for various carriers, but generally not return policies. During my research, I stumbled across this interesting clause:
If you return your merchandise, even by mistake, more than 30 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you.
[http://www.verizonwireless.com/text-01/RETURN_POLICY/footer--returnPolicy.jsp.shtml, emphasis original]
Now we aren't quite sure what this means. Verizon does give you a 30 day window to return a device for a refund. But this clause seems to say that if you return a device after the 30 day window, Verizon will keep your money AND your phone!
Have any consumers lost devices and money due to a mistaken return? Let us know in the comments or give the Fraud Squad a call at (619) 696-6966.
Communications: Wireless -
Post to Twitter
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
INTERESTING
hi i am new here its a useful site for every one.
http://www.maxglim.com
Medical Billing Service
http://www.medical-billing-chicago.com
What this means
While I am only a first year law student, I believe they can do this because it will be considered abandoned property. Here is the relevant law text regarding abandoned property:
"Abandonment in law, is the relinquishment or renunciation of an interest, claim, privilege, possession or right, especially with the intent of never again resuming or reasserting it. Such intentional action may take the form of a discontinuance or a waiver. This broad meaning has a number of applications in different branches of law."
http://en.wikipedia.org/wiki/Abandonment
I'm writing this off the cuff without any law source nearby, but I managed to pull that off Wikipedia. From what I remember, it is fairly close to what my rule book says.
The reason this law would apply in this case is because you signed a legal waiver in that contract essentially declaring that if you leave it with them, it's abandoned and they automatically claim it.
Whether or not this will hold up in a court probably would depend on the jurisdiction and how the court views it in light of current contract law.
americaneducationservices
Off to Sprint and a local cable company I go. I will not idle by as Verizon attempts more profit and to dictate my digital life. There are plenty of search engines that work without the need for Google. There are far too many options than to continue paying the prices that Verizon demands. This ruins the definition of being the best and customer satisfaction.
www.americaneducationservices.us
Post new comment