AT&T's New Residential Service Agreement - Get Ready to Read the Terms, But Only If You Have Internet Access and Plenty of Time
Several UCAN members have contacted us about AT&T's new 16-page Residential Service Agreement which is accompanied by a notice that begins, "Enclosed is the new AT&T Residential Service Agreement for residential services provided by AT&T. Please read it carefully."
The service agreement refers the customer to AT&T's Guidebook 28 times.
“Guidebook or Guidebooks” are those documents that contain the standard descriptions, pricing, and other terms and conditions for Services. In some jurisdictions, the Guidebook(s) may be called “Catalogs” or “Service Descriptions and Price Lists.” You can find AT&T’s Guidebooks at att.com/servicepublications. If you do not have access to the Internet, you may call your AT&T customer care center for assistance in obtaining a Guidebook, as follows: If you receive Services in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, or WI, call 1.800.288.2020. If you receive Services in AL, FL, GA, KY, LA, MS, NC, SC, or TN, call 1.888.757.6500. AT&T reserves the right to modify the Guidebook(s) as described elsewhere in this Agreement; you should regularly review the Guidebook(s) for the Services to which you subscribe to ensure you are familiar with the current controlling terms and conditions.
The Los Angeles Times discussed the Guidebook in its September 14, 2008 article AT & T buries customer rights in 2,500-page 'guidebook'. When we contacted AT&T customer service to request the complete AT&T California Guidebook, the customer service representative (CSR) directed us to Guidebook - DRAFT, a collection of 20 parts, broken into multiple sections, many listed as "VACANT", each linked to a different pdf file. We asked how consumers, seemingly bound by the guidebook (and AT&T's future changes to its guidebook), without internet access can read the guidebook. The CSR suggested a trip to the library because the guidebook is only available on the internet.
We encourage you to send your comments objecting to the AT&T service agreement by e-mail to the PUC at public.advisor@cpuc.ca.gov
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att c harges
This is the most impossible co. to deal with, you can't get to anyone who knows ANYTHING, AND THEY JUST KEEP UPPING CHARGES. I AM IN THE MIDST OF CHANGING. Their insert in bill says to go to this site, and nothing, nothing.
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Unless you have a question on topics assignment writing AT&T lists on the various pages of website, you are out of luck.
assignment help
why my phone bill keep going up
to the manager of att. i spoke with mr. black and he hung up the phone onme, tony said each time i call att about my bill it will cause my bill to go up. tracy asked me three times for my ssi number, i asked her if she completer high school she said to me don't get smart with me or i won't help you, you need to hire professional people to answer the phone. I am tires of my bill changing each month, after i was told it would be 59.00, maybe i need to look for another phone service.
josephine davis
This should be a warning for
This should be a warning for all those who use AT&T. As far as I am concerned services agreements should be clearly stipulated, leading the customer to a dead or even confusing him is something every service provider should avoid. I thought we've learned this by now.
ATT
I doubt that contacting AT&T could be made more difficult, especially if a customer wants to send a general message on AT&T's service/advertising, etc. Unless you have a question on topics AT&T lists on the various pages of website, you are out of luck. Try phoning? Just about the same result: automated responses by people obviously trained only to read written responses that come CLOSE to the topic, it would seem from my experience. It is frustrating, to say the least. They get you to the point where you finally give up. Score one for AT&T -- again.
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