Verizon mischarges 626 area code Skype phone numbers at $5.50/min. Indonesian international rates
Several months ago UCAN Member Alan saw charges on his Verizon landline bill for 13 international phone calls he never made to Indonesia. Verizon billed these calls at $5.50 / minute for a total $320.
The phone number was 626xxxxxxx (last seven digits are x's for privacy).
It turns out that the calls had been made to a local number shown on the bill that was, in fact, Alan's Skype phone in Los Angeles metropolitan area code 626.
62 happens to be the country code for Indonesia, and Verizon mistakenly billed the local calls within the 626 area code as international.
Mistakes happen, so Alan contacted Verizon, explained that it was his Skype number on the bill, and disputed the charges. Verizon would not budge, eventually disconnecting Alan's bundled call phone and sending the account to collections.
Alan contacted the Fraud Squad for help and filed an online complaint with the CPUC. At first, Verizon maintained its hard core stance eventually offering a courtesy credit for the obvious error. Further investigation revealed that the supposed Indonesia number didn't even work.
Finally after UCAN sent a Consumer Legal Remedies Act (CLRA) demand letter (click link for sample letter), Verizon admitted its mistake and properly credited the account.
UCAN has found recently that many companies often take a hard core stance with their customers even when an obvious mistake has been made, often offering a partial credit or no credit at all. Customers that have automatic bill pay set up may not even realize they have been mischarged.
Be vigilant in these tight economic times and contact the Fraud Squad when you need help getting credit where credit is due.
Any other Skype users that have similar issues contact the Fraud Squad
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Verizon should pay the money back that they mischarged everyone. It's unfortunate that people are still getting ripped off during times like this. Thats why, we prove Local SEO Services at an affordable rate and never did what Verizon did.
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Verizon must have lost a lot of customers with that mixup. Wow. THat's like our company charging extra $100 for SEO Services. I'm a Verizon customer and glad that didn't happen to me.
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That's interesting, never had
That's interesting, never had such problem yet, I hope it will be fixed and companies will agree with their mistakes if any, of course.
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You shouldn't be disappointed with this, it happens sometimes. But the most important if they realize mistakes and have refunded back money that a wise deal.
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Several months ago UCAN
Several months ago UCAN Member Alan saw charges on his Verizon landline bill for 13 international phone calls he never made to Indonesia. Verizon billed these calls at $5.50 / minute for a total $320. cheap new york giants tickets
I had similar problems with
I had similar problems with my phone provider because of using Skype. Of course it is not their fault, because area codes in some ways are really almost similar to the area codes of exotic countries. But in my case, when I have called to my mobile provider and complained about such problems, they momentarily fixed their problem and I hadn't pay that money. Mistakes happen so there is nothing bad about that, but when companies don't want to agree with their mistake it is shame for them. Thanks for the interesting topic.
Sincerely,
Alan Mirtons from mobile application development
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