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Time Warner Cable - Equipment Return Policies From the Twilight Zone

Posted February 2nd, 2010 by michael

Returning Time Warner equipment is an unreasonably time-consuming process.   So UCAN claimed in a late December 2009 letter written to the cable company.   Four times in 2009, a UCAN staffer went to Time Warner Cable offices on Ware Ct. to return a set-top box and was assaulted by 30-60 minutes waits just to return the equipment.  Just to return a set-top box!    So when we wrote to bring Time Warner's attention to this Kafka-like circumstance, the company was in full denial mode.

Time Warner's attorney wrote "Contrary to your statement in your letter, the equipment return process is not an unreasonably time-consuming process.   In fact, there is little effort required by the subscriber.   When a subscriber goes to the local office, it is not customary for waits to be lengthy."

To add insult to injury,  Time Warner's customer service staffers wouldn't accept the set-top box without being given the last four numbers of the subscribers Social Security number.   Even if the account had already been canceled by the subscriber, the staff insisted that this Social Security number was required for them to accept the equipment.  

If you tried to return equipment to Time Warners' business offices in 2009, or even 2010, let us know whether you encountered long lines or unreasonable policies.  

 



Filed Under
Communications: Cable & Satellite TV -
Tags: return - office - lines - wait - settop box - charges - bill - service termination -
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Long lines???

On February 16th, 2010 Anonymous (not verified) says:

I can understand if a customer is left waiting in a room when there is obviously no one else waiting for service, but how can any company control the wait time if there are long lines involved?

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