Job transfer=every other service provider easy to coordinate and terminations collectively took less than 15 minutes. TimeFukinWarner took 30 minutes on the 1st phone call just bouncing me around to different CSR reps. Then asking me to deliver their equipment to some location on the far east side of Bumfuk where I never even remotely travel, to wait for another hour or so to turn in equipment. If TW offered 10 years FREE with all premium channels, I would refuse that offer.

The service they sold to us was not the same service we received so we decided to discontinue service. We were told to bring equipment back to them to their office but we told them we work very far away and left for work before their offices opened and returned home after their offices closed. We were told a tech would be in the area and could pick up the equipment. I had to work but my husband decided he could wait between the hours they gave us. Well that block of hours came and went and still no tech arrived to pickup equipment. My husband called the office to inquire and was told the tech was in the area, he told them he couldn't wait any longer and that our sons were going to be home and would be available. When my husband returned home that evening he asked my sons if the tech ever came to pick up equipment. They said he did, we then asked if he left anything and they said no. My sons were outside playing basketball with their friends and they all saw the tech pull up in a time warner cable vehicle. That was in 2009. Didn't hear anything from them and didn't think another thing about it. Well two years later in 2011 I have my credit report pulled for something else and guess who's on there - Time Warner Cable as a collection for the equipment they claim they never received. Calling customer service, we were put on hold for 20 to 30 minutes, then were hung up on, called again same thing different representative. If they can't find the equipment then I suggest they talk to the representative who picked it up. He can very well be using it illegally for a family member or friend, it's pretty common that people steal those type of services if they know how to do it.
I'll be filing a complaint with consumer affairs, better business bureau, TWC corporate offices and if all else fails I will proceed with a small claim court proceeding.
What else is frustrating is any business can hit your credit report with unsubstantiated claims yet you as a consumer don't have many rights where credit reporting is concerned. I disputed the charge with the credit bureau's and was basically told (in not so many terms) tough luck. That's another scam, reporting agencies, another money making scam. We as consumers should start to reform that area.

I was told to mail the equipments back to them inside the box that they provided, now I am getting a bill for $374.I called them today and was told I was liable,I asked to talk to a supervisor,she put me hold for 20 minutes.
I had to hang up and call 2 more times talking to different people with no results. The last one promised me a supervisor would call me back after I told my previous experiences. Never received a call.
I guess I have to give up. If they report me to crdit bureau, so be it, I am not going to be liable for something TW told me to do.
I was a customer for 5 years, paid more than 12.000 in dues and this is how I am being treated.
Stay away from TW at any cost.

Time Warner is an irresponsible company that is willing to put their customers life at risk. I say this because they want us to drive their equipment to their place of business, what if in the process we had a bad automobil accident, are they responsible?. If this happen to one of their tecks then they should be covered by their insurance. The fact of the matter is that we pay a monthly rental rate for their equipment I don't understand why they couldn't follow their competitors return equipment policy where they are responsible for retrieving such equipment. Any laws in regards to this matter?
I REGRET HAVING TIME WARNER AS A ENTERTAINMENT PROVIDER.

I have just recently moved out of the central texas area and spoke with a representative to cancel my service. I was given a Time Warner location to drop off my equipment to get an invoice in the mail a week later for $675. I immediately called Time Warner to speak with them. The representative told me a request had to be put in and I should hear back from them 24 to 48 hours later. Still receiving no callback I called in where the gentleman told me that the equipment still was not located. He then proceeded to tell me "I believe you, don't worry about it." $675 charged to me and I shouldn't worry. How can a company lose equipment outside of their office put where it was requested to go, in a plastic bag with all the account information put with it. I refuse to use Time Warner again in the future and will take legal action if necessary.

I moved from Dallas to Austin, and brought the equipment along with me on my move. I was told in Dallas by Time Warner reps that since I'd be using TW in Austin, i could use the same equipment. Long story short, i get to Austin and am told i need to get new equipment from TW as the equipment i had from Dallas is not compatible with Austin's system. I started receiving $1200 invoices for the equipment in the menatime, so i made a point of driving the 1.25 hours (one way) from where we live outside of Austin, to the TW office downtown to return my equipment. Prior to this, keep in mind i spoke with 3 different reps from TW who asked me to drive to the local office to return my equipment, in Austin. Upon getting to the office in Austin- i wait apprx 1 hour to be seen, and was then told that they could not accept the equipment return, as the Austin office does not communicate and swap equipment with the Dallas office! The entire experience was beyond frustrating to say the least...

so, I was forced to drive from Austin to Dallas to return my TW equipment as they refused to accept it here despite repeated requests and demands to do so by TW reps on the tele-phone. And yes, i am still receiving invoices.

I cancelled my Time Warner Cable account on June 2nd, 2010 because I was moving and their services were not provided at my new address. I had a pick up request for June 6th, 2010 between the hours of 1:00p and 5:00p. The technician contacted me at 11:30a stating that he was at my residence and wondered if I could meet him so that he could pick up the equipment earlier. I was in the middle of moving so I had my sister and my mother commute to my old residence to meet him. They provided the technician with all of the equipment but did not receive a receipt. Exactly 20 days later, I received an invoice from Time Warner Cable for $1,200+ stating that I did not return my equipment. I immediately contacted them and was informed that they did have acknowledgement that the equipment was picked up but they could not locate the serial numbers in the warehouse. I was supposed to receive a call later in the afternoon with confirmation that they located the equipment. I did not receive a call. I called in 5 days later only to find out that they still have not located the equipment. I can see where this is going to go and if it ends up in collections, I will be forced to take the necessary steps in order to clear my account.

After years of unsatisfactory service, I recently made the chance to AT&T and strongly suggest EVERY time warner customer to do the same. This company has proven it doesn't deserve to exist.

In Jan of 2010 my service was shut off completely phone, cable and internet. I've been unemployed for 1yr and have struggled to pay my cable with unemployment to keep my sanity and search for work online. My mother became very ill and I had to travel on emergency basis in Dec, then in Feb and was not back in ny till March. I kept in contact with time warner cabel stating that I accepted the disconnection as I already owed them money and didnot wish to loose my credit standing with them. In Feb my roomate advised me another bill had come in from cable and I was being charged for the Triple Play services for Feb (service not made available to me) I called cable and was told that I need to contact feild collections agent. I called one of them and he refferd me to another feild againt by the name of Jimmy which assured me he could come and pickup the equipment. I returned from PR after my mom was stable and found no one had come to pickup the box and another bill charging me now for the month of March for service I didnot recv. I called cable and was assured that this was an automatic billing process that once the box was returned I would have my bill adjusted. I returned the box mid march. On April I receive another bill for another months worth of triple play I had not recv. When I called the Cable people I was told that because I held on to a very expensive pc. of equip for so long that I would now have to pay for the 3 additional months of service, that was the way things were done at time warner cable and that I should have read my contract??? all I recvd was a yellow packing slip with the equipment!!! I am in a panic because I have been hit with a 649.40. At maximum I owe 300 to 400. I keep calling them trying to explain this situation is heavey handed and in an economic time that we are living its as if the poor people are being exploited, and out of fear of ruined credit which cripples ones chances of getting a good job (because now credit counts as a qualifier for a good paying job) people are being forced to pay bills and do without food. At best the only charges I feel I should be held accountable for are the equipment charges for the box and modem but to be blatenly shafted for tripple play service that was nonexistant that's got to be illegal.
Today a supervisor advise the operator to convey to me that I should pay the 649.40 and the would credit me down the line...!!! How? I donot have Cable!! Is there someone out there that knows if this is leagle cause Cable vission in the Bronx say's Time Warner Cable explanation to me is absolute non-sense but no one at Time Warner is making any attemp to help.

I've never had to wait more than a couple minutes to return or exchange the equipment, however, I was having many problems with my scientific atlanta box. The associates at the Springdale, Ohio location aren't exactly rude, but they aren't exactly nice either. One of them was arrogantly telling me that they made over $100,000/year working at the store. With the cable prices as high as they are, this isn't hard to believe, yet, as an Electrical Engineer who designs broadcast communications equipment, I know that the guy was full of crap.

My most recent visit to the store... After 2 replacements, I requested the newer Samsung box. The lady at the counter went in the back and looked for one and said that they didn't have any. The manager whispered something to her and they both went to the back room. After a minute or two, they came out with a Samsung box. It already had a dent in the top of it so I expected it to be a defective return that was never tested and they just gave it to me so I would go away.

After months of having the same issues, 4 service calls, same HD audio sync problems, rebooting during program recording, rebooting while watching a program, lost frames/glitches, lost audio.... I've asked for them to send another Samsung box to my house as it did actually work better than the previous scientific atlanta boxes. We'll see what happens when I get it.

The service techs that visit my home always says there is no problem with my line, but they have seen the same problems in the area. All of my neighbors and even friends in adjacent towns have the same problems, yet service issues are never escalated.

These are things Time Warner Cincinnati must overcome;

Communicate with service technicians. tell customers the truth about service problems like HD-Audio Sync delays. Don't do forced updates on cable boxes while programs are recording. When a person moves and the new occupant decides to keep TW service at that address, yet change to a different name, don't tell the person that TW will send out a letter to sign for changing the account name, then make the original account holder pay for months of service that they never signed for and never used. Never tell a customer that you will send out an account name change form if it doesn't exist... and under no circumstances ever make an elderly woman pay for months of service that she never signed for and never used after she moved to a retirement home.

I can understand if a customer is left waiting in a room when there is obviously no one else waiting for service, but how can any company control the wait time if there are long lines involved?