County of San Diego collects pay, ignores duty to local residents
In March of 2010, Cox Cable increased its rate for limited basic tier cable television by 20%. Pursuant to FCC guidelines, a local entity (e.g. County of San Diego), upon receiving more than one cable customer service complaint, may file a rate challenge with the FCC compelling the FCC to challenge the reasonableness of the cable provider's rate increase.
Only one problem. The County of San Diego is not doing its job. Before UCAN intervened, the County did not realize it was failing to comply with California law. The County is failing to protect local consumers who may be victims of corporate greed by not taking cable customer service complaints and then filing a formal complaint with the FCC so the FCC can challenge the reasonableness of the rate increase.
UCAN received a call from a UCAN member this morning looking for some answers.
When the UCAN member called the County of San Diego, the Business Office explained that it is not a local issue and that the UCAN member needs to contact the California Public Utilities Commission (CPUC). Strike One.
When the UCAN member called the CPUC, the CPUC stated that it would not take the complaint and that the UCAN member needs to file the complaint with the "local government entity." Strike Two.
When the UCAN member called the FCC, the FCC would not take the customer service complaint and explained to the UCAN member that she needs to file the complaint with a "local entity." Strike Three!
Usually, one would be out. However, the County of San Diego continues to collect pay while ignoring its duty to local residents.
If you have a question you can call the Fraud Squad at 619-696-6966 or you can file an online complaint.
Communications: Cable & Satellite TV -
Post to Twitter
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
cheap bags
The designer handbags that are available in Coach Handbag outlet stores are bound to mesmerize your senses. There are a wide range of cheap bags available in different sizes, shapes, colors, designs in these Coach handbag outlet stores and what is more interesting is that superior quality leather is used for manufacturing these wholesale bags . So there is no need for you to think about the quality of these handbags because quality is assured.
http://www.top-buyer.com/
Post new comment