Success Story - Write a letter!
You may be skeptical, but it’s true: a strongly worded letter gets results.
Take Jennifer O., for example. Jennifer was in the midst of applying for her California Energy Commission Cash for Appliances rebate when she was suddenly informed her rebate was denied through no fault of her own. After a flurry of calls and emails that led nowhere, she turned to UCAN. Within two weeks the California Energy Commission decided to reopen her rebate application.
What’s the secret? A good, old fashioned letter. A well written letter with the right facts sent to the right person can escalate your issue to someone who has the power to cut through the proverbial red tape. It's easier for people to avoid a phone call or an email than a physical piece of paper. In this instance, we contacted the head of the California Energy Commission’s media department (who wants bad press?) outlining Jennifer’s case with supporting documents.
If you’re banging your head against the wall and getting nowhere with your California utility issue, contact our Fraud Squad. We can help you find the right person to contact and help you craft a letter that will get results.
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