AT&T $10 "naked" DSL Internet Service: Finding it is a Chore
The link found by UCAN, may be a faster way of finding the $10 "unbundled" DSL price that's advertised but a real chore to find!
| http://attsignup.com/att_dsl_for_$10.htm |
Source: Telecommunications Research and Action Center. http://www.trac.org
TRAC, Volume 5, Issue 42 says: How To Sign Up For AT&T's "Naked DSL" - Until recently, consumers who wanted to buy DSL broadband service from AT&T without bundled local telephone service (known as "naked" DSL) didn't save much money versus buying DSL as part of the bundle. Thanks to conditions placed by the FCC on AT&T's merger
agreement with BellSouth, AT&T was forced to offer $10 unbundled DSL, though it was very hard for consumers to find
information about the deal and sign up. The service was also slow, 768 Kbps downstream and 128 Kbps upstream, versus traditional DSL's 3-6 Mbps downstream speeds. Over the past two months, AT&T has begun offering two new cheap "naked" DSL package in its 22-state service area. The "Express" plan offers 1.5 Mbps down/768 Kbps up speeds for $23.99 per month. The "Pro" plan offers 3.0 Mbps down/1.5 Mbps up for $28.99 per month. What's more, since telephone service is not required, consumers don't have to pay the myriad taxes and fees associated with a home phone line in addition to the monthly service charge for DSL and phone service. While AT&T doesn't heavily advertise
the two new plans, thanks to a tip from CNET.com, we have instructions on how consumers can sign up:
1) Call the AT&T Dry Loop department directly at 888-800-4095
(Note: This number may connect callers to the Ohio-only office.
If so, ask to be connected to the office serving your area.).
2) Second, ask to switch to "DSL Direct."
3) Finally if you have any problems with customer service, tell
them that it is a retention offer.
When TRAC called the Dry Loop department, we were told that there is no activation fee or service contract with the plan,
only a one-time fee of $49.99 to purchase the modem. If customers are unhappy with the speed of the service, AT&T they can discontinue their service without any additional charges. For consumer who want broadband service for web surfing and e-mail, but don't need the higher speeds of traditional DSL, cable modem, or fiber-based broadband services, AT&T's "naked" DSL could be a money-saver. Just don't expect AT&T to make it easy to find information about the service.
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AT&T is a nightmare
THE WORST CUSTOMER SERVICE EVER!
1) Sold me a modem "known to be defective" by them, this modem is horrible and sparks and turns itself off an on by itself all day! Watch out for the 2Wire modem unless you want your house to possibly catch on fire.
2) I have dozens of speed test results clearly indicating that my Internet speeds are BELOW the legal limit for the DSL package that I am paying for. I am paying for "High Speed" Internet yet getting dial up results.
3) I have been transfered from one department to another and back again for up to 5 hours in one day alone. Their customer service staff is ridiculous.
4) They continue to bill me full price for my DSL package yet I have called them non stop for over a year and a half complaining about my lack of speed and connection issues.
5) Every time they send a "tech support" representative to my house, they tell me the modem is defective (again) and have replaced this piece of crap 4 times in a short year and a half! They also told me that the "service wires" that AT&T owns and is responsible for maintaining outside my house were all "rotten and eroded" and had to be replaced!
6) I have been hung up repeatedly dozens of times over the past year and a half for simply asking to speak with a supervisor or asking the customer service rep for their name. They are the rudest people I have ever had to deal with.
PLEASE SIGN MY PETITION!
http://www.ipetitions.com/petition/attcomplaints
Please do not delete my post, I am simply trying to reach out to other consumers like me that want something done about these problems.
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