There is some of yelling about who is better. Does TW have faster internet, fiber to Vrad and what that means and more so over all quality and spend Uverse can provide it their telco line via TV service. As a former Tech and Tech support agent for Uverse I could based upon my mood raise concerns from constant issues or praise the quality of legit excellent service.
I have a pretty good back ground in DSL, Digital service before I took a job at Uverse. What amazed me once we got beyond the Dummies' guide of IT service in training, how it began more a class on purely playing it by ear. It makes sense though when it sets in that the concept of Uverse is therefor in experimental stage, so any customer will take a chance of great headaches with not just install, but effects beyond such of limited service due to improper installation, old telco wires, or even more frequent distance from Vrad to prem not allowing the service to be 100 %. Sadly even new premo homes that have fiber optic service all the way to the house absence of a Vrad has issues. Does every house have those issues.... NO. Does AT&T know for sure as a company why? No they don't. Will they some day? Of course the answer is more about when on whether a yes or no. I see 2 problems per experience that its either a sloppy install, or environmental. In a perfect world At&t would dig up everyones phone lines and replace them properly attaching non-VRAD purely fiber to prem(house) service and dedicate purely on a service free of Vrads. Of course thats too expensive at the moment. As of now most telco lines in the ground are beyond their prime. In a chaotic world the service will never be perfect for everyone, but just know that if you have issues with Uverse At&t will attempt to make it right, because they know its no where close to being perfect.

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I live in the Inland Empire in southern california.
Att called said I can get u verse and told me about it.
Wanted to set me up with a great deal. Said I have to talk it over and to call me back. He never called back. I got a few more calls but never the great deal he offered.
So I said ok why not. Well, I wanted out of twc's two yr. contract.
U verse was going to cost me ten bucks more a month. No real big deal. If the service is all what they say. Reading here its not.
Well the guy came to install. First thing he wanted to know was where was the phone box. i asked why do you want that. He said for the signal. He said the big box outside the mobile home park has the optic line. And is brought into the park. Then its brought to each mobile by the telephone wires....WTF....??????
How do you go from an optic line to a slow phone line and get 12 megs of internet and all the hd tv stuff?????
Also said he would have to spice new ends on the existing cable to connect to their eq. So what if it don't work and I want it replaced back. Nope, they don't do that. What about that free install? Don't include new cable. So, I should hope that this old phone line will bring me all u verse says it will. Not after reading the stories here.
I just can't believe that they are using a phone line for this???
No matter how fast cable or optic is. When the last line to bring all this to the house is a phone line how can you get all they say they offer? Sorry, but twc may suck. But att u verse just don't sound right using phone line. I could go with cable which still can carry plenty....but phone line??

Waited for 4 hrs for tech to set up. He didn't show. Spent 20 minutes being transfered with customer service. Set up delayed one day.
No issues with netflix with cox. Uverse pauses, buffers, puts out of sync audio on netflix .
Internet was fine with cox. Uverse causes jump backs when on line.
Cox music channels clear and good. Uverse makes buzzing noise on music channels and music picks are not as good as cox.

After talking to people and reading the stories about the customer service I am going back to cox this week.

Uverse Coupon Code of $300-$400 is a direct savings from RicksCouponPicks.com but does anyone have a direct coupon code for additional savings?

One more thing I did not mention. AT&T include free access to their WiFi when you have the UVerse internet service. This is great, particularly if you like Starbuck's or McDonald's, since most Starbuck's and McDonald's have an AT&T WiFi hotspots, along with many other locations.

If you have some problems with speed, freezing, or phone drop outs ask the tech to install a signal booster. We were at the edge of their range and had some initial issues. After the tech installed the booster outside on the line, the service worked great with no more problems.

I have had the AT&T UVerse service for about a year now. I have the U200 + Internet Pro + Unlimited Voice. The service has been great. Every once in a while the TV picture will freeze, but usually for only about 10 seconds. This is far better than when I had Cox and lost service regularly for anywhere from a few mnuutes to hours. The advertised speed fr my internet is 3 Mbs and using a third party speed test ir comes back consistently at 2.8 Mbs, which is pretty close to the advertised. It is also much better than you can get from TWC for the price, particularly in the upload speed department. I get more channels for the price than with TWC and the phone has been great. The whole house DVR is a plus in that I can record and watch from any TV in the house. I can even set the DVR fro any computer, anywhere, which is great if I am not home and remember I forgot to set something to record. The only minor annoyance is having to pay $7/month for an additional box for each TV, but even with that, it is still cheaper than TWC and they don't charge extra for the remote like some cable companies.

I am moving and checked Cox where I am moving to. The AT&T UVerse is about $30/month cheaper for more channels and better internet speed. I would recommend AT&T UVerse over Cox or TWC any tme.

I switched from Cox to Uverse in Mission Viejo CA about 4 months ago and it has been nothing but a huge migraine headache. I am on first name basis with the techs that come to my house to fix the random problems. Twice lost all landline phone services; HDTV images constantly pixelate when another show is recording. The internet tv program management is not user-friendly. I don't care how much more it costs, I am going back to Cox

Big families be warned. You can only tune into 4 channels at one time. So, if your recording a show and watching a program in one room. The 2 kids are each watching their own shows in their rooms, and your spouse wants to watch something else in the bedroom...This CAN NOT be done as there are not 5 "tuners" in the primary receiver. Or, lets say you have 8 receivers (maximum allowed by att). you can only use up to four of them at a time.
Reason: All the other receivers in the house have to access the tuners and recorded shows on the primary receiver. The receiver only has four TV Tuners inside. Even worse, You can not have more than one DVR receiver. Well, I'm sure if you were willing to pay for the service twice, they would probably give you two then.

AT&T Uverse Coupon savings of $250-$400 is being offerd on AT&T Uverse Coupn on RicksCouponPicks but my question is there a specific coupon code where you can input at checkout for additional uverse savings.

After several years of suppling my cable wants(not needs) at $55. mo. and over $20,000. later, I called out cox for the last time for a problem with dropped phone calls and internet disconnect issues. The tech they sent out in his infinate wisdom saw no harm in resting/leaning his 200+lbs. against a bed post, damaging it,(it only cost $4,000. what the hell, it wasn't his) then to make matters worse, leaving on his 2ft wide tool belt across his 4ft ass, he scrathed a $800. night stand. At that point he was instucted to get out, I only had a limited number of rooms with furniture left to damage. Their first offer to remedy the damage, came from Eric in the claims dept. who suggested I might try appling some furniture polish on the scratches, his second offer came a week later, and was for a whole $150. in Cox services, providing I sign a release, this was quickly, raised to a whopping $175. Being the difficult type that I must be, I actually found this offer insulting and unacceptable, considering the value of the furniture and extent of the damage.
But thanks Eric/Cox for showing me the err in my poor judgement. The next $20K I spend will NOT BE ON CABLE, but maybe a new motorcycle, car, boat, real estate, stocks, investments, travel, cruises, education, Vegas, anything more or less tangible than a cable signal that shows countless re-runs.
No more Cox-suckers in this house. Cox! your out...

There are a bunch of whiners on here. I have had Uverse for a year now in oklahoma. ITS AWESOME! Yes the install took awhile but Im glad I switched from Cox.

I recently got ATT U-verse. Seems alright.
What the settings people are finding that give the best TV picture for a sports game? I know peoples opinions are different regarding quality but I'm not 100% sure where I should start. If you have a Panasonic Plasma, let me know your settings.

First. I got AT&T U-Verse to be abe to record 4 shows @ the same time!!!! .Yeah Right.
it turned out that you can only record 2 shows.

Second.. The next day The service goes out so did my internet, Plus my Phone ..#@#@& ..So here i'm with NO TV, no internet, and no phone. WOW.
so i called AT&T 800 # using my cell phone it took about 45 min to get to level (2). And then some.
ok so 3 days later they came and fixed it. !!! the NEXT day service went out again.
so i called again and they said just unplug the portal and everything will be ok.
I've been doing that every day now for the last 2 weeks, because the service seems to go out EVERY night @ midnite and comes back @ 9 or 10 AM. I finally got fed up and canceled my U-Verse last month.
now i get a bill for $325.00 for services i never enjoyed. bad equipment, and worst customer service EVER.
Wow. mean while i still have my Time Warner, that i never had any problem with for more than 5 years ,,, I'm Glad I KEPT my cable Service.

Hello, I am looking for the best-priced/best quality Internet service to use at home/anywhere for my laptop computer.

I do not need any phone/tv services, (I don't need cable, and I don't have/need a phone landline in my apartment) I am just thinking about a wireless Internet connection for my laptop.

Also, if possible, I would like to have this Internet wireless service for my laptop on a month-to-month basis (not on a contract for a given period), so that I can try out the service without making a long-term, potentially expensive committment.

One more thing: Would you have any branches in San Diego, near the North Park/Hillcrest area that I could visit should I have any more questions?

Please let me know what service(s) you have that might fit my needs. Thank you very much.

We had TWC/KC for years.  Uverse became available a year ago and we switched.

It has some features that are better than TWC - Basically the Scientific Atlantic boxes on TWC that are not DVR's seemed to suck so bad at switching between channels that are sd to hd.  That was pathetic.

However - our Uverse service has progressively gotten worse.  In the evenings the picture freezes on many of the tv's and if you record a show - it will be recorded very choppy as well.  Tech Support came out...and replaced one "Bad Receiver".  Still having issues with all 4 in the evenings...

Anybody had good luck with DirectTV ?

The wife and I just got U-VERSE yesterday, so far so good! Just a quick question I know with cable you can (T) off the COAX cable and run it into a cable ready TV. Can you do this with U-VERSE? Has anyone tried this yet?

Thanks!

I'm not sure what will come of this, as I may have no recourse but to pay it, but I'm still rather ticked off. I have AT&T U-Verse TV service and am quite happy with it. I also had an AT&T land line phone which was separate from the U-Verse TV. So I thought, why not get U-Verse voice service to bundle with my TV, save a little money and put all my charges on one bill. Simple right? Well, it might start to be cheaper way on down the road, because unbeknownst to me, if I simply want to switch from AT&T phone to AT&T U-Verse voice (and I've already got U-Verse TV service), there's a little matter of a $149 one-time connection fee. Great! Thanks for never mentioning this to me when I asked about setting up the service. At least with the AT&T phone service they mention the connection fee's cost and ask whether you'd like to break it up into installments. I know, caveat emptor, but I would hope/think that at some point they'd mention "oh-by-the way" to set this up you need to lay down $149 and then at least offer to break it up into a couple of bill installments. Hopefully when I hear back from them, we can work something out. Anyway, just remember that as a new customer you get free installation of your services, but afterwards, anything you add will involve a connection fee of some sort (even though basically all they do is activate the port on the back of the ethernet box which from an outsider's point of view doesn't look like it should cost $149, but that 's a whole other issue).

Agree with you. I recently switch to Uverse and it's true, you save an extra bucks plus you get better programming line-up.

I live in a condo, and U-verse works just fine during the day and even during "peak hours" when people are home from work. But it sucks if you use the internet late night. The speeds are comparable to 2600 baud. Almost zero connectivity. I am a student at UCR and do a lot of internet research at night, so this situation is a total pain in the ass. Cox cable was so much better for me! If you aren't a night owl, and don't live in an apartment building, U-verse might be fine for you.

But I'll be calling to cancel as soon as I can.

I switched from Direct TV with NFL Sunday Ticket to Uverse 450 and have been dealing with my husband and son ever since. What NFL games will they not be able to see? The saleperson told me they can get all of them as they OWN Direct TV. I have yet to confirm this. Please help me understand exactly what we will be able to watch on game night. They like to see all of them!

Was wondering if anyone out there has had any luck using more than 1 DVR (if you can get another DVR) with AT&T's U-Verse system. We also have internet and I noticed that there are 4 cat5 ports located on the rear panel of the server...one of those is connected to the DVR in the living room and I believe that this enables the DVR to record 4 programs at once. I removed the cable from one of the receivers and connected it to the server with cat5 cable and the darn thing worked...picture and sound. I was told by one of the customer service reps that their system does not support more than 1 DVR...I'm starting to wonder if that is true, especially because of the results I got with the cat5 cable. Can someone shed some light on this for me? Thank You.

Just got Uverse and I'm having trouble maintaining a good connection. The downloads with their internet start fine but then slow down, like during my games the lag out after a few minutes and when I stream my netflix it does fine at first but then the connection slows down.... anybody else experiencing this? Currently have the U200 with Pro internet and unlim.phone, but temporarily increased internet to elite from pleading for a trial of it before going to Cox... any similar experiences out there?

I live in San Diego and have had U-verse for 3 months and I hate it. If you've gotten use to having more than one dvr in your home you will be VERY UNHAPPY w/U-verse. Not only can you only record on the main box you can only pause, rewind or stop live shows on the DVR television. All the other boxes in your home only function to choose programs. What a colossal pain that is. If you're watching a program in your bedroom and decide you'll finish it the next night--guess what? You have to go to where the main tv is located to record the show. Want to pause a live show to 'do whatever'? Fugget about it unless you're watching the main dvr tv. I hate this thing and will be switching back to Time Warner. No amount of complaints or pleadings to AT&T have done any good. BTW, if you're thinking of hooking up a Tivo to overcome this problem, fugget about that too. Tivo won't work w/U-verse.

First of all, The biggest lie I've read is that Uverse's bandwidth is lower than cable. This is such BULL*^#@. Those coax cables time warner and cox use are from the frickin 80's. Come on give me a break... The bandwidth over fiber is huge...do your research PLEASE...The Coax cable companies claim to have a fiber rich network, MORE BULL@#*!...UVERSE IS SECOND TO NONE. TIME WARNER AND COX ARE VERY SCARED...They're retention offers are through the roof. They'll give you a discount and suck your "you know what" just to keep you....hahaha

PRICE (most expensive) 1.Time warner - taking the prize
2.COx - a litlle better
3. UVERSE - definitely more affordable

QUALITY 1. UVERSE - just experience it for yourself
2. COX and Time Warner - the same old stuff - "will never compare to verizon Vios and att Uverse"!!!!!!!!!!!!!

The best att uverse deal so far. Thanks to Amy I found it here onlineshoppingpromotions.com/getd/6100.

Enjoy!
Bob

The best att uverse deal so far. Thanks to Amy I found it here onlineshoppingpromotions dot com

Enjoy!
Bob

Well I made the switch. Have had Cox for 7 years and was tired of paying $130/month for cable, DVR & internet. Called Cox to cancel and they tried to talk me out of it of course--their biggest argument was that I'd be losing the Padres. Big whoopee doo, boo hoo! Oh, and that AT&T charges for Hi-Def while at Cox it's free. Well, when I mentioned that AT&T doesn't charge for DVR like Cox does, the retention rep was put right back in his place. I'm quite happy with the U-200 and realize that eventually I'll be paying about $110 total, but with the cashback incentives I'm saving quite a lot.

I think it's wonderful to be able to access my DVR from anywhere and record something I may have forgot to. Cox is unfortunately way behind and was not my friend in the digital age, in fact they were awful. Calling them on a Saturday for help involved 30+ min hold times.

My internet speed with AT&T is no slower than Cox, save on the upload, which is only slightly worse than Cox was. I did speed tests before/after the UVerse install.

If I were a Cox executive, I'd be really worried now. The monopoly is over.

With GC857V you will acccess the latest DISCOUNT any time you order a U-verse service on:
ATT.COM/U-VERSE or 1877.U.ASK.ATT

I don't like TWC but......
Reasons:
-True HD picture quality far superior with TWC. I need to fully enjoy my expensive Flatscreens investment.
-Uverse suffer hugely with out of sync sound and vision it can be so far out that watching music, dance, sports is a joke.
-No momentary glitches with Internet TWC connection.

I really wanted to stay with Uverse but just can't due to the above reasons and will try again if a company brings the fiber right outside my door.

Use PROMO CODE: GC857V
CALL 1-877-U-ASK-ATT and refer the promo code above. I don't believe the promo code works by signing up online.

I currently have my phone,internet and tv through Cox.I also have Direct T.V. I would like to get rid of Direct T.V. and have uverse installed. ATT tells me that they can not install it that way.While it is available it would have to run on the same coax as Cox. It is either one or the other.Other representatives tols me that doing what I want would be no problem.
So far I've talked to at least 6 agents with ATT and there was no consistency at all. I was also told that a supervisor would not be able to help me as they did not know the technology involved. This does not give me a warm fuzzy feeling about doping business with thm.

We have the AT&T U-Verse and like it pretty well over all. But the music is just terrible! The format is bad...I don't want to know who this artist sounds like or who followed them or who they're following. They don't give the year of a song or any really useful information. Also, it seems like they play anything on any channel. Was listening to the Classic Rhythm & Blues and they played Isaac Hayes singing "The Look of Love". Please!!!

I am thinking about switching to Uverse. I have AT&T for my home phone and for internet and I am using TWC for TV and HD service. I noticed in Feb my bill was higher, and I had heard TWC was going to increase costs around 8 to 10 percent. Well, in Carlsbad my increase works out to 34.5 percent. I called and they basically told me that since I was an Adelphia customer before and I was getting a really good deal for the past few years so they had to get my rates in line with other customers in the San Diego area. I told them I would probably leave and they honestly didnt even care. The women told me that I can bring my equipment by the office and they will stop the billing....nothing about staying or anything remotely close to customer support. Seems weird in these economic times that they wouldnt even try to get me to stay.

OK...now that I am done with my rant.....can anyone confirm my questions below about AT&T U-verse in Carlsbad or San Diego.....

A) Will I lose the padres games? Not a huge deal...but it would be nice to have.
B) Can I record more than one hd channel at a time? If I can only record one at a time, can I at least switch away and watch something else?
C) How much HD shows in hours can the DVR hold? My TWC box holds less than 15 hours of hd time.

Thanks for any info....

b

If you are thinking about AT&T UVerse, please rethink your decision. I have had the service for 1 1/2 years. When it was first installed, I had to have them come multiple times to fix the system. Now, I have had techs out on 3/10 (1 inhouse and 1 line INR), 2 techs on 3/11, 1 tech on 3/17 and am waiting for another tech to come tomorrow morning. Each time the techs are scheduled, you are given a four hour window of when they will arrive. I have spent way too much of MY time for this. I have requested supervisors and complained to the FCC to no avail. Each time, you call in you are placed at the back of the queue (basically, they open a new ticket - tech arrives and leaves - they close the ticket). This process allows them to report high resolution stats to management.

What is the input device for the U Verse? I have heard that they come through the local cable company, and another person told me they come through DirecTv Dishes. I am wondering what is the correct input for this system, or is there multiple source availability depending upon area...

For the most part, by the way, all the carriers are jumping on each other's territory now. Phone companies now carry cable and internet, Cable companies carry internet and phone, and Entertainment Corporations carry phone internet, and cable. Any Tom Dick or Harry is now a Utility Company, with all kinds of crazy packages and incentives for basically the same crappy programming the others are offering. Face it, DirecTv, Comcast, or Time Warner all show The Tonight Show at exactly the same time, same program, same crap. So, you all want to jump ship to the new deal, the cheapest setup, etc.. All the companies use the same wiring in your home. They have to. After all, your home already should have cable and phone, today's homes also will be ethernet ready. But why worry? The companies will bring you a wireless router, and set it up for you.

Here is one thing also I'd like to discuss. I go into neighborhoods all the time where there will be ten wireless routers in one block, all set up with security. So, there are ten people paying fifty bucks a month for internet service, that could all run off of one guy's wireless router. This is happening all over the U.S. Personally, I set mine up, and told my neighbors to use mine free. Two are, and I am glad. They give me barbeque and beers instead, which is a lot more than I get from Time Warner.

What is the input device for the U Verse? I have heard that they come through the local cable company, and another person told me they come through DirecTv Dishes. I am wondering what is the correct input for this system, or is there multiple source availability depending upon area...

For the most part, by the way, all the carriers are jumping on each other's territory now. Phone companies now carry cable and internet, Cable companies carry internet and phone, and Entertainment Corporations carry phone internet, and cable. Any Tom Dick or Harry is now a Utility Company, with all kinds of crazy packages and incentives for basically the same crappy programming the others are offering. Face it, DirecTv, Comcast, or Time Warner all show The Tonight Show at exactly the same time, same program, same crap. So, you all want to jump ship to the new deal, the cheapest setup, etc.. All the companies use the same wiring in your home. They have to. After all, your home already should have cable and phone, today's homes also will be ethernet ready. But why worry? The companies will bring you a wireless router, and set it up for you.

Here is one thing also I'd like to discuss. I go into neighborhoods all the time where there will be ten wireless routers in one block, all set up with security. So, there are ten people paying fifty bucks a month for internet service, that could all run off of one guy's wireless router. This is happening all over the U.S. Personally, I set mine up, and told my neighbors to use mine free. Two are, and I am glad. They give me barbeque and beers instead, which is a lot more than I get from Time Warner.

I JUST HAD U VERSE TV AND INTERNET INSTALLED. I HAVE 3 SET TOP BOXES (ALL HOOKED TO THE GATEWAY WITH CAT 5) THE GATEWAY HAS A WIRELESS ROUTER BUILT IN BUT IT DOSENT BROADCAST A SIGNAL. I DIRECT WIRED THE GATEWAY TO MY COMPUTER AND CHECKED THE SETTINGS. IT SHOWS THAT THE WIRELESS IS ENABLED. A TECH CAME OUT AND REPLACED THE GATEWAY BUT THE NEW ONE HAS THE SAME PROBLEM. NO WIRELESS SIGNAL AND THE WIRLESS LIGHT ON THE FRONT NEVER COMES ON. THE TECH SAID HE HAS NO IDEA WHAT THE PROBLEM IS AND THERES NOTHING HE CAN DO. IS IT POSSIBLE THAT THIS GATEWAY IS BAD TOO?

I just wanted to say, that I read the article on negotiating your internet and/or cable bill with the company that you go through. It stated that "you had nothing to loose!" Wrong! I did what it advised and sent my cable company an email, advising them, that I was considering changing my internet service provider! That got my internet and almost my cable, shut off! Yes, I was a couple of months behind on paying my bill, but I had called the cable company three times since last Tuesday, advising them, that I would pay my bill at a certain date, next month and that I was thinking about switching my internet service to another company! Well, the next 2 days, my internet was shut off. I called the company again and advised them, that I spoke with a customer service rep. last Tuesday, about my bill! Well, that customer service rep. stated, that the previous customer service rep. was wrong! Nothing was ever mentioned to me, about my service being turned off, until I got home and my internet was off. then, a couple of hours later, the cable man came to my door step, to shut off my cable service! Again, no warning about this! So, the moral of the story, be careful what you say to your cable co., it may bite you in the butt next time!

I've had uverse internet only for almost a year. It is better than ATT dsl that I had before. The upload speed is almost 1mb/sec...that's 3X better. Also, reliability is better. My gateway went bad shortly after getting it. They replaced it. Since then I've experienced almost no down times. Every once-in-a-while I have to unplug the gateway and plug it back in. But that's only a few times a year. My 1.5 download speed is adequate for watching TV on my computer. I don't want to pay more for the higher speeds. I'm happy.

Can anyone comment if watching two HD channels simultaniously in North PB (92109) is supported?

I have a father in law that doesn't want to get rid of his older ANALOG television. Before he gets U-verse he wants to know if he will still need the digital converter box. He currently uses the digital converter box using cable. Thx in advance.

commissionblueprintreport.com

I am thinking of switcing over to AT&T u-verse . Hope to have nice experience

Read all these posts but see none from my area. I`ve been a TWC user for a number of years and have become so disenchanted with both their service and customer service that I don`t even call anymore when something goes amiss. I know it`s hopeless to get through to talk to a human without a long, long wait and then about a week to get service scheduled. I suffer through pixelated TV so bad as to be unwatchable a lot of the time. My internet connection regularly drops the IP or slows down to a snails pace (even at times slower than dial up). So, I`m more than anxious for a try at Uverse. I`ve asked everyone from AT&T service truck drivers to phone and internet sites when it might be available on my street. No one can tell me. Two blocks up the street has it and these people are VERY satisfied with both the reception and the customer service.
I have a couple of questions that some here might be able to answer for me. I noted in one of the posts about underground lines holding up installation. My phone lines are underground while those up the street are not. New fiber optic underground lines were put in here two or three years ago so I wouldn`t think this would be any hold up but don`t know. Is it?
Another question, does the DSL wireless modem also have Cat 5 ports? I have a wired network that I would like to continue to use as well as the wireless connection.

First off Cox and Time Warner have tools to tell if you are in a UVERSE area. Know why? Because ATT says that everyone can get UVERSE until their set up and they slap a DISH on the side of their house. Discounts are good but dont call just to get one, that will screw you in the long run . what I mean is layoffs, financial crunches, and retirement. When you need it most , most of these cable companies will help you lower the bill . Use it up on a temporary discount and your npt eligible from getting any more promos for at least a year. Compare your AFTER TAX , SURCHARGE, FEES , FCC CHARGES, etc. 9 out of 10 times to equal service including internet speeds, hd, channels, phone features with long distance cable is always the way to go.

i was scheduled for installation on Saturday between 12-2pm to be installed with uverse tv and internet. i received a call around 1pm that they were behind and wouldn't be able to make it out. we rescheduled for the next day, Sunday for 8-10am. at 11am i received a call that they were behind and that they would let me know when an installer would be available. at 12pm i received a call from the installer saying he was outside. i told him not to bother, that my time is valuable and he should pound dirt. i'll stick with comcast for now.

NO NBA LEAGUE PASS, NO BUSINESS FROM ME!!!! i was ready to switch till they told me that they didnt have that Package.

Don't count on following the freebies if you're working with AT&T. I subscribed to the "free" month of cable when they were promoting the U-Verse. Installation was free, 1 month cable free, free DVR for the month & a $100 rebate. The only stipulation was that you keep the "free" cable for 30 days, at the end of which you may cancel or change plans. The sales person prompted me to take the most expensive plan at $125 because, after all, it was free. I asked all the right questions and got all the right answers; all untrue.

Problem #1: After signing papers I was told that I would have to be home for a 4-hour window for the installation that would take 4-6 hours. I waited 2 hours, the installation took 4.

Problem #2: You cannot even enter the rebate code to collect the rebate until the 29th day. At that point you are told that in order to actually collect the rebate you must agree to the terms of service...those terms are that you KEEP the cable plan.

Problem #3: I was told by the sales person that if I decided to cancel the cable I could still keep the internet service - also not true. When I found out the rebate was a scam I tried to cancel only the cable because I didn't want to incur the $125 for the upcoming month. If you cancel the cable, you can't keep the internet service.

Problem #4: I was told that if I decided not to keep the U-verse I could switch back to my DSL internet service without a problem; also not true. I was told by customer service that my internet service had been switched back to DSL (I re-setup my box myself). A week later, still trying to get my DSL service to work I got someone on the line who said it required a technician because when you get U-verse they disconnect wiring for DSL.

Problem #5: When I had the conversation about switching back to DSL I was told they no longer have my previous "plan" and my bill increased by $5/month for the exact same plan I had prior to signing up for U-verse one month earlier. (In one year my free month of cable will cost me $60.)

Problem #6: During that same conversation I asked three times for them to be sure the U-verse was cancelled and that I would never be charged anything for that service. Two days later I received a bill for $140.

Problem #7: They sent boxes for me to ship back the modem & DVR. When I called back to straighten out the billing I found that my service had not been cancelled. They re-cancelled it; two days later sent me another set of boxes asking for the same equipment I already returned. I am just waiting for them to bill me for equipment they think I still have.

Problem #8: I was given a 12-HOUR timeframe during which I had to stay home and wait for them to show up to re-install the DSL they disconnected for U-verse. She showed up at the end of the day.

Problem #9: When they reconnected my DSL they also disconnected my phone line. In an attempt to get that reconnected I was given another 12-hour timeframe to wait for the repair.

This is where I stand now - no phone service and an empty pre-paid UPS box to ship back, I am out 18 hours of my time waiting on service, and $5/month from now on.

Is anyone experiencing a problem where you pictures freezes in the San Diego, Carmel Valley area? I spoke with Tech Support and they said there was an outage and they have no ETA. This has been going on for about 24 hrs now. I just wanted to confirm if anyone else in the area was experiencing the same problem.

The one thing I would say for sure to ask is to find out how many HD channels is supported in your area. I left Time Warner for U-Verse and you can only record 1 HD channel and then can't watch ANY HD channel except that one you are recording until its over.

They are apparently updating my area to support 2 HD channels but that is still behind Time Warner HD.

I have just installed my AT&T U-verse quad package two days ago.I have 300 plus channels tv,high speed internet,unlimited digital home phone,and wireless phone all on one bill. my savings come to over $200 per month in bills. i had time warner,aol,t moblie ,and a seperate home phone. the quality of att are better far none than others provide. installation was a breeze.i hope TIME WARNER goes out of business.

My mom and my boss both lost their televisions this week. Both subscribe to U-verse and both had the same problem, the video is shot, and both have fairly new TVs. I saw on the internet today that another U-verse customer also lost the video in both of his TVs. In all cases, the TVs are unrepairable. When you spend thousands of dollars, this is costly damage, and I have no doubt that it is U-verse - related. Keep this post in case your TV breaks down all of a sudden.

I had ATT because they lied to me about the Padre games. They don't carry it so I dumped them. I was really pissed too! Now I see them whining about Cox not giving access to carry it. ATT you suck! They also quit installing Vrads so the fake promise of it being everywhere is just that. FAKE

I am wondering if it is possible connect the set top box via a wireless adapter (connects to the device via ethernet jack) that is already configured to work with my existing wireless router. Needless to say, the wireless router will be connected to the RG via a cat5 cable.

in other words,

RG <-> Wireless Router <-> Wireless Adapter <-> Set top box

If it does work, would the fact that the wireless adapter is 11b cause any issues in terms of performance/connectivity (i.e. bandwidth concerns for IPTV concept to work) and the fact that it is not directly connected to RG wirelessly but through another wireless router which is wired to RG.

All I can say is I could not be happier with U-Verse. The installer went out of his way to make sure everything was done properly. He installed new RG6 to all of my outlets etc. How and why I can't tell you but I can tell you the HD picture is better on U-Verse. The only problem I have had was my DVR went bad. They sent a tech out within 3 hours and replaced it and I have been trouble free since. Wish I knew where to send kudo's for the installation and service tech's they had work on my service

Looks like Stacy Dion has left AT&T this week and Benny Pope is in a different division now. Any one else has another contact in Uverse San Diego county area ...

Thanks

WE HERE ALL KNW HOW GREAT UVERSE IS. I CAN AGREE BECAUSE I INSTALL IT. I WOULD LIKE TO ASK ALL POTENTIAL CUSTOMERS TO HELP ME OUT. WE'RE HAVING A CONTEST IN MY OFFICE ON WHO CAN REFER THE MOST UVERSE CUSTOMERS AND RIGHT NOW IM COMING IN DEAD LAST. SO FOR ANYONE WHO LIKES TO SEE THE UNDERDOG WIN HERE'S MY REFERRAL CODE: NM9205 AND HERE'S THE NUMBER 1.877.827.5288. GOD BLESS.. & UVERSE 4 LIFE!!!!

twc in san diego has Price Lock Guarantees that are definitely worth checking out.

if you have basic/standard cable, 1 digital tier, and digital phone with 1 hd box its only 97.37 plus approximately 4.5% in taxes. you can get the extra stuff too, no problem, but that price is locked down for 2 years.

(p.s. i DO work for twc, in disconnections, and whether or not you like twc, its still a good deal (but its not advertised, so ask for it))

www.youtube.com/watch?v=BOceE7j--Oc

I loved the last blogs about U-verse...specially the youtube video; unfortunately, it isn't accurate!!!! In fact, uverse sends 1 channel at a time, this is where the fiber optic lines play a big role (faster channel changing, better quality).
It was a nice touch using the article written last year; Uverse has come a long way since october of 2007.
Best way to compare is to try it our yourself, right now!!!!
No install, No Contracts, No SATELLITE; THIS IS UVERSE!!!! 30 Day Money Back Guarantee!!!!!!!!!!! No RISK!!!!
1 mo. Free TV, $100 cash back, 1 yr. free HD (46 channels are now available, I want to see cable do that; 2HD Streams!!!!!!!!!)
Check to see if your area is available...or call me for details.
My name is Ivan Gil, Sales Manager, call me at 619-791-6411 or email me at ig219e@att.com.
Make the decision yourself, you have tried the rest...

This explains things perfectly:
www.youtube.com/watch?v=BOceE7j--Oc

I had the same exact experience with AT&T. So did my neighbor, my parents, one of my friends, and the cashier down at the supermarket. AT&T needs to get themselves together! Check it out here:

http://techbuddha.wordpress.com/2007/10/21/att-u-verse-universally-sucks/

Good article about AT&T negotiating a better cable TV and internet with Cox et al. More information about high speed internet services can be found at
http://www.1-satellite-tv-facts.com/T1-Internet-Service.html
http://www.1-satellite-tv-facts.com/Satellite-DSL.html
http://www.1-satellite-tv-facts.com/Satellite-Internet.html
http://www.1-satellite-tv-facts.com/VoIP.html
http://www.1-satellite-tv-facts.com/Phone-Systems.html

San Diego, Mission Hills install follow up:
The HD is working! Had 2 flat screen TVs side by side (780i 42inch plasma vs 37 inch 1080P LCD) and did a comparison. For the plasma sound, I connected the set top audio optical-out Toslink to my 5.1 AV receiver. The sound quality is great, but just like cable TV, there is still the problem of higher or "more dynamic" sound level differences between the various channels and during commercials. Manual volume adjustment is required to be used for the different channels to have a comfortable sound level. Testing the video, the HD quality is noticeably better than SD even on the 780i 42inch plasma. The plasma internal scaling could not correctly display the 1080i signal through the component cables. The display reduced the picture size inside of the screen and no adjustment on the plasma would render the the HD to be displayed full screen. On the VIP 1216 and 1200 the output of the box can be adjusted to 4:3 Standard, Widescreen, 720P and 1080i. I had to use the 4:3 standard definition for the plasma. The 37 inch 1080P LCD screen was connected using a HDMI cable (does sound and video) and had the same result of a smaller display size until I set LCD to 1080i input. After I did that and set the VIP 1200 output to 1080i, the picture filled the entire screen. My next quality concern was "macro blocking" or "pixilation" that I noticed with COX HD and their mpg2 compression scheme during rapid movment in programs. With the Motorola box and MPG4 compression, picture seemed to have an unnoticeable amount of pixilation in the background of sports programs like football and baseball, showing how good AT&T’s HD really is. The slight pixelation could just be the LCD's response time, would be interesting to compare a 1080P plasma TV with U-Verse digital signal. Anyways, was very impressed with the HD signal, switched back and forth on ESPN and ESPN HD. Noticeable video quality difference, sharper image, blacker blacks and deeper contrast, especialy on the HD LCD TV. For those who need and want the best, HD is the way to go. Myself, I’m pretty satisfied with the 780i 42inch plasma and U-Verse SD (standard definition). The 1080i LCD I got from Fry’s was returned after the comparison test was completed. For me I couldn't justify dumping my $2800.00 Panasonic plasma and purchasing a HD set along with extra monthly fees. One thing I noticed though was that the blue "HD" light on the DVR and other set top box does not go on with or without HD signal. Blue HD light only comes on when powering "booting" up the units. To confirm I had HD programing, had to punch in the 1000+ channel numbers to confirm that HD was working. The HD channels are free for the first month so now that I am done with the comparison, I will be going online to my AT&T U-Verse account and remove HD programing. Imagine, I can do it myself 24/7, online, and not have to argue with an account manager during bussiness hours to do it! That alone will keep me away from COX! Enjoy!
Stephen

What does it take to run uverse through a PC. I want to use it on my media center PC but do I need to have a converter box for this or can I just run it directly into my PC?

Just had UVerse installed for cable and internet. As the tech was installing the internet he mentioned that our computer which runs Windows ME would not be compatible with the UVerse service. His suggestion was to go and buy a computer with either Windows XP or Vista. After calling ATT customer service they confirmed that they do not support computers running ME. Wish I had known this prior to installation.

Here is a report on my experiences with the U-VERSE Installation into the house:
After my order was confirmed (read "U-VERSE San Diego" below Post) Received in the mail a welcome to U-Verse packet and pamplets about U-Verse, channel selections, operation and options. On Saturday the 26th of April, AT&T Tech called at 8:30 am to confirm appointment. He called again when he was on my street. I went outside to meet him and showed him the telephone pod that all of the house are to be wired to on my block. Inside is only plastic ropes from the house and a fat one to another AT&T box somewhere down the street. Tech then said he could run it from the pole. I asked “over the parallel wire?” He said no, he would request that a twisted pair drop would be run from the pole. My next question was how does that work, “Isn’t the wire at the pole also parallel wire?” He said that the main wire on the pole is already twisted pair and that the only factor is how far away the connected VRAD box is. Apparently the VRAD box was installed and connected to the existing phone wire system already in place in the neighborhood. So if you have a local VRAD box close to the house and the neighborhood phone system is connected, you should be able to get U-VERSE even if AT&T says that you can’t. Persistance should get you the service eventually. By 9:30 Am he started working on the install. The old wiring was removed, Satalite coax was first to go, then the antiquated phone wire. The Coax running to the bedroom was left intact. We decided to use it because it is relatively new and in good shape, also to not rip up the walls pulling the staples out. My house has lath and plaster so removing wall fastners makes messy holes quick! The in-house analog phone wiring and jacks were replaced and my regular phone worked perfectly. Cat 5 wire was run to the AT&T Residential Gateway (Modem) and turned on. We connected my separate Linux Firewall and could not get PC onto the internet. The default gateway does not allow other gateways, routers or other PC’s as gateways. This can be manually configured to allow those items and tech changed from the default to allow routers. After applying Gateway new settings, I was able to retain my firewall/Router and had access to the internet.Tech plugged his laptop into my network, did a few commands and handed laptop to me He asked me to create a username and password. After doing that He turned on the video DVR and the other set top box. Turning TVs on, a gear appeared on screen while some configuration files were being downloaded into the boxes. Took 18 minutes for the DVR and 22 minutes for the other box. All of the extra needed cables were supplied except for a 6 foot component cable. Apparently Tech has no video or sound cables longer than 3 feet, so if you need them have them handy before the install. Needed an HDMI and Toslink optical sound cable which he supplied at no charge. Tech Programmed the universal U-VERSE remote control to operate the TV’s and the VCR/VHS combo. Gave me a pamplet with device codes to set up AT&T remote for other devices. Next was an education on how to use the remote and how to record a program on the DVR. I ordered HD programming but the Tech did not have it in his order so there was nothing he could do, no HD. That has to be done from the backend so I called Stacy Dion at 858-349-3579 and she said she would add it tomorrow on Sunday morning. Still setting up everything, will follow up with HD quality and usage report on the 42” 780p plasma in SD verses the 37” 1080P in HD. Total time Tech was here was just over 3 hours, went pretty smooth actually. Will keep you posted.
Stephen

Below is a comment from a time Warner Sales Guy and he says this about AT&T U-Verse:

Many doors I go to have switched to the AT&T U-verse/DSL product to give it a try and are very eager to switch back to Time Warner Cable due to various reasons. These reasons include: long application/credit check process, 6-8 hour install appointment, constant return technical support issue appointments, billing issues, reduced internet speed, limited HD selection, weak customer support, etc., etc.

My sister didnt have a credit check! The installation was professional done and she is quite please with their service. AT&T U-verse/DSL??? Dont know anything about it being DSL-her's is Fiber Optic and LIGHTENING FAST!!! My sister said it's like she is sitting on the web. Her TV reception is amazing and her old TV picture looks like it is a new TV compared to the bad cable reception Time Warner gave it. She thought the TV was going out! She hasnt faced billing yet. But, "reduced internet speed". Where did he get that? From DSL? This is not AT&T DSL (no dish) it is FIBER OPTIC. She is not limited to HD selection (she hasnt picked HD yet-just getting reg reception-digital?). She has 200 channels (and I hear you can pick more). The only thing she had to give up with the Channel 4 sports channel which is owned by Time Warner. Does "she" care? NO!!
She hasnt needed customer support so no idea on a response. Good try--Time Warner Sales Guy!

I live in North PB and just called Stacy and placed my order for the U-Verse Max Internet package. She told me it includes 10Mbps Down and 1.5Mbps up for $60/mo. Should be installed next week sometime so we'll see what happens. I'll reply with an update after I get a chance to use it.

Cheers,
Ben

Looks like Time Warner lowered it rates! They are now obviously trying to be competetive in the market. Cable w/free HD is now only $29.95/12 months (over 200 channels) and Road Runner High-speed internet (speeds up to 15 Mbps) is also only $29.95/12 months. Also includes free install! Thats about $35 less a month than AT&T's U-verse combo and it has faster internet and free HD. Not bad Time Warner! Looks like this competition thing is working out for all of us! I just ordered from a local rep and also got the DVR and Road Runner Turbo upgrade for free and the promotion extended for 24 months! I'm stoked!!!

My sister got her U-Verse installed today in Scripps Ranch and she is thrilled. She said they thought their livingroom TV was going out. The picture was dim and weak and that they were going to need a new one soon (its not HD). After the U-Verse was installed she said her TV picture looks like a brand new TV. She said the signal must be awesome! One thing she did find out (extra fee) is she got the 1 DVR box and 2 regular set top boxes for two other TVS. Installation is free and the boxes are included at no extra charge. EXCEPT.... if you want to USE the HD-TV Box. Then you need to pay an additional $10 a month to get HD for that box. You get the box free, you dont have to rent it or anything. But you have to pay for the service to get HD (the package she got is $85 a month). Not sure of the goodies it includes. I heard they can only provide HD for one TV also but two may be able later. Then do you have to buy/rent another box for a second TV to have HD? And will it be $10 a month separately for that one to operate HD? Oh yeah, she said the Internet is lightening speed. I cant wait for Poway to get it at the end of this year!!

Hooray!
All of the work I did to investigate U-VERSE availability through AT&T and the City of San Diego has paid off!
Today AT&T sent me an email declaring that I was an interested customer and that I could now order U-VERSE!!!
I was so happy I called Stacy Dion at (858) 349-3579 and email: SD1635@att.com to tell her the good news and to give the sales order to her. She returned my call in 10 minutes and arrived at my house 20 minutes later to explain the various packages available and also the equipment details. I signed up for the AT&T U-verse TV U400 package and the AT&T Yahoo! High Speed Internet U-verse enabled option ($25.00) The first month is free. I get 300 channels, 1 DVR box and 1 (can have 2) regular set top boxes for another TV. Installation is free and the boxes are included at no extra charge. After 30 days I can change the package online without even calling AT&T! Just have to login to my AT&T web account and make changes to the package! Try doing that with COX! I tried a COX HD programing promotion and did not like the quality or hidden extra monthly fees. Took 6 weeks and 20 hours on hold and speaking to everyone at COX before they would disconnect the HD and stop charging me! Very, Very poor service, more like the shaft! In any event I am scheduled for U-VERSE installation on April 26th. There still is no wire in the underground tube yet. It will be interesting to see what kind of bandwidth is possible through a polypropylene rope! Will keep everyone posted about the progress of my U-VERSE project. Stacy said I will be the first in my neighborhood to have the service! Her first customer here!

I am interested in U-verse but called around and heard a few things that I would like to find if it is true or not. First I was told that U-verse has only one HD feed coming into the house. Apparently this means I can only watch HD programming on one TV at a time but my family has 4 HD tv's and won't be able to watch any HD shows when one of the others is already watching one. I guess this is due to the limited bandwith that U-verse has available for its service. Second, I heard that AT&T keeps raising their rates. I did notice the rate went up last month by about $10 but wasn't sure is it had gone up last year or not. Third, I was told that now, only the first U-verse TV box/equipment is free and the additional boxes will be at least $5 extra per month each. Can I use U-verse without a U-verse box and just plug the cable directly into my TV to get the standard channels for free just like my Time Warner Cable service does or do I have to pay for the extra equipment? Fourth, what is the maximum high speed internet speed I can get with U-verse. Right now I have Road Runner Turbo with 15/mbps down and 2/mbps up and I don't want to get any slower. Fifth, when will AT&T offer a bundle package that includes phone. My friend has U-verse plus AT&T phone but is billed seperatly and she says the rates for both are so high with all the extra fees, hidden charges and taxes. I was shocked to learn that the U-verse service and AT&T phone are actually two different entitities. I'm sure some type of bundled package would make the U-verse price more attractive. Please answer so I may make a decision. Thanks!