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Unlike Britney Spears, Michael Shames WILL be appearing on the Dr. Phil show
Britney Spears has declined to appear on the Dr. Phil show, but recently UCAN's Executive Director, Michael Shames, was drafted to help Dr. Phil explain to his viewers why consumers needn't resort to violence when dealing with large utilities.
The program airs on Thursday, January 31, and you can read the preview for "vigilante justice" here.
Dr. Phil's patient will be a 75-year-old granny named Mona Shaw. Shaw received national notoriety and an almost cult-following after she visited a Comcast office on August 13, and smashed up the company's equipment with a hammer.
Hopefully, Michael will have the opportunity to show Mrs. Shaw and other consumers how to properly complain to a large, uncaring utility with bad customer service. His organization, UCAN, specializes in resolving difficult utility complaints on behalf of its 33,000 members.
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