Did any of you idiots stop a think for one minute that many places you go on the internet have a reason to tell you are getting lower bandwidth......hmmm like speakeasy who sells internet service....there are many reasons why you aren't getting the speeds you think.

Just like cell towers there is SOMETHING CALLED TRAFFIC and just like most people think because they keep getting DROPPED CALLS THEY THINK SOMETHING IS WRONG WITH THERE PHONE.....wrong!! a dropped call is from traffic or from a connnection not fully making it from one tower to the next or from that tower being full.....as we continue in this age of technology going 3g / 4g which by the way thats not true either so why don't you start bitchin about that tooo....... it will only get worse thus the need for more bandwidth and more cell towers and more fiber etc etc etc....

its traffic.....interference,.....security......etc etc....do you really think that TWC is going to false advertise their speeds knowing that there is so much information on the internet that one can research.....you all need to get a life!!! TWC rocks!!

Ok, there are lots of theories on this page. Some attack TWC, and a few even defend them. Here's the real proof for whether they are scamming with their alleged 15Mbps "Turbo" speeds. Simply do these tests back to back:

1. go to TWC's own (scammy) speed test site. Mine is: speedtest.oceanic.com

It ALWAYS shows that my speed is 14.5 to 15 Mbps. Hmmm, how can any service be that consistent.

2. Now go to any other test site INCLUDING speakeasy.net or speedtest.net. You need to try many times, and you need to go to a server location OUTSIDE your geographic service area. What you will likely find is that these speeds are all over the map. Not surprising.

3. Now go to one of these sites (thanks Fred):
http://www.america.myspeedtestonline.com/
http://www.auditmypc.com/broadband-speed-test.asp
http://www.ip-adress.com/speedtest/
http://www.internetfrog.com/mypc/speedtest/
http://www.my-speedtest.com/speedtest.htm
http://www.voipreview.org/voipspeedtester.aspx
http://performance.toast.net/
http://www.wugnet.com/myspeed/speedtest.asp

What you will most likely find is that the speeds are PERFECT on the local test site (#1), moderate to excellent on the speakeasy/speedtest sites (#2) and poor to moderate on the independent sites (#3).

Here's why:
#1 is given a priority level pass either based on the modem signature, IP address of your router, or the file being accessed for download at their end. All these things are 100% under TWC control and designed to run perfectly. It's not a "lie", but rather a carefully coordinated "true" reading which relies on the TWC service center rolling out a digital "red carpet" for your digital ride to be ensured at max speeds. It's effectively a hoax because it tests only the best case scenario. It does at least prove what your setup is CAPABLE of.

#2 (speakeasy/speedtest) and other high profile sites are (likely) sponsored in part by TWC and (certainly) TWC hosts many of the test sites themselves! So again (as much as possible due to the hops involved), TWC clears the runway for your speed test to show the best possible results. It's not always possible due to the way internet traffic is routed - i.e. not entirely under TWC control. But it gives them an edge.

#3 Alternate sites give the most accurate readings since they are not affiliated with TWC in any way. They are also many times in data centers without the best routers and equipment and may be subject to slower speeds as a result. But this is the REAL internet my friends!

Bottom line: TWC is technically "providing" the services they claim to offer in Turbo, as evidenced by #1 above. But they don't mention the internal throttling mechanisms they have in place to bottleneck your actual bandwidth. It amounts to a bait and switch or false advertising and they certainly should be sued for it in a class action. Count me in.

The PROBLEM is when I use P2P file sharing. Mostly when I open uTorrent and download music or movies I only get 250.0kb/s max. On avg. its more like 50.0kb/s. AND while uTorrent is running I can even surf the internet! What is up with this? Server is in and out, I cant even connect to google's homepage which is the easiest page to get to. The funny thing is, my xbox live works great and my vetflix works fine too. Why would it just be on my downloads? I think TW is capping broadband on downloads. Any thoughts?

Well i recently bought light service because i wanted some good internet and No one except a few users on this whole page here ever mentioned ping. Im a gamer and ping sucks... DSl i consistently high ping 200ms and over and my lighting service is nver more than 70 ms and thats on servers located inn ew york. The light service i get gives me 4.5 megabytes download and 450 Kilobytes up thats the equivalent of 35or so megabits. So far ive been happy but recently they keep dropping my internet "DNS server corrupption" Im pretty sure they are just disconnecting the ability to obtain a dns server number because iv had techs down here a few times ow and they all say signal is fine and do their bullshit speedtest.net thing that is most likely boosted by them.... It mysterious how they keep doing this sooooooooo hehe i got my friend who used to work for them and i bought a modem from best buy one of those expensive ones right :D well it works great now and getting 60 megabits speeds no on most speed test servers in the usa. I also found out they update their bandwidth because if u use a modem they provide they have complete control over it and can monitor what your download and upload , basically completely monitor all your internet traffic and can throttle all their customers within a whole area by using their own modems... I'd suggest everyone pays newegg and looks for some personal modems that the user has full control over and changing the login information so RR can't comntrol it remotly. So far i havent had any dropped internet signals and uploads speeds have been great.

Ps i torrent a lot of shit over 300 GBs a month worth and no loss of connection yet that i was previously getting with their modem. oh and as for ming iv seen it go as low as 12 ms with my new modem . I also got a router that is ment for torrenting. It allows for over 250k connections and has the ability to overclock the internal processor to handle more bandwidth with the use of DDWRT firmware :D

Try changing your wireless router channel to 11, if you have dect. phones ect..it can interfere with your wireless router. Give it a shot and see.

I'm here to set the record straight for all of you bitching and moaning about bandwidth throttling and slow internet speeds. For those of you going out to your local Radio Shack, Bestbuy, Wal-Mart or anywhere else buying gold splitters, crimp-on, or screw on fittings, or even those of you dumb enough to take the fittings off all together and stick stingers in a 3-way splitter 95% of slow internet issues are due to user errors. There is a lot that goes into balancing cable and fiber. Signal levels, QAM's, Frequencies, ingress, engress all play large factors in how well signal is sent or recieved from your devices (Modems). If you think putting 4 splitters behind your TV or in a bedroom to re-route cable to another TV, Modem, or cable box is going to work your wrong. Those passive items create loads of signal loss, and the more splitters you have in line the more loss that occurs from the nodes. Eventually your signal becomes garbage and you start to see intermitent internet, pixilation, tiling etc. I want to also address cable house amplifiers. These can be bought at your local electronic stores. These can only make problems worse. If you are putting an amplifier in to boost your signal because you have problems such as slow internet speeds, pixilation etc. you are only amplifying garbage. Signal levels both (forward and return) have to be balanced at the tap (pole) or anything beyond that point is garbage. So here is what I advise. The next time you have a cable tech come out to your residence to look at a problem, make sure they are climbing the pole and changing the fitting on your line coming in the house. The number one cause of signal related issues with cable is poor fittings. Unfortunatly your average user cant afford a 860DSPI which runs about $3,000, so make sure the service tech is using that meter. Another cause of poor signal is a bad drop (line coming to the house from the pole). If you are having the same problems over and over, then more than likely the drop is bad and needs replaced. Most techs will not changed out the drop unless it's absolutely needed.

In conclusion the next time you want to bad mouth your local cable guy or a company that deals with the complexity of balancing a global network of HD broadcasting, Broadband, and Digital phone frequencies make sure your not one of the "golden splitter" morons out there that just created a couple hours worth of reconstructive work for the tech because you thought you knew what you were doing...

peace out!

sup if you are highly tech savvy then i would recommend this link I to pay for "turbo" while comcast gives super high speeds at lower cost although i cant get comcast in my city . check this out http://sbhhacker.net

I have had Roadrunner Turbo for over a year now and have not been able to get even the minimum speed of 15Mb/s that they guarantee. I have just discovered the reason why. When I connect my PC directly to the modem, I get D/L speeds consistently greater than 25Mb/s. But when i connect the modem to my router (have tried 4 different routers as well as a Linux router), my D/L speeds are consistently < 10Mb/s.

It eventually became obvious that roadrunner can detect the OS of the device that is connected to the modem. Hence when I connect a PC (Windows XP PRO) to the modem, I get the advertised D/L speeds. At this point the solution became obvious to me.

I needed a router with a Windows Operating System. So I took a windows box that I had Windows XP Pro SP3 installed on it and installed a second network card (need two Ethernet ports) and a software router package called NAT32.

I connected the main Ethernet port of the PC to the modem, and the second Ethernet port to my LAN Switch and now I have roadrunner turbo speed on all of my LAN computers.

I consistently get > 15Mb/s on any PC on my local area network.

Thank you Road Runner for throttling the D/L speed when connecting to a commercial router.

I just had Turbo and the speed tests were all fine. No matter what or where I downloaded, the speed would never ever get above 2MBPS. I just downgraded to Roadrunner Basic. Basic is supposed to get up to 2MBPS. So I thought I would be good now making up for the difference with a lower price. Okay, now the speed tests all show that I do have 2MBPS now. I try downloading from any site. It doesn't matter where. I now only get 240kbps max!!! So what is up with that? I smell a scam. Anyone wanna shed some light on this?

Forget about speakeasy, speedtest .net etc...The only way to check your current internet speed is to send to yourself (ca.rr.com or roadrunner.com) an e-mail with an attachment file of 10 or 15 megabits.
Use your clock, and see how long it takes to upload the file and to download it.
This test is made directly with Time Warner server. There is no excuse here.
I have Turbo+. Normally around 2 megabits per second upload and 20 megabits per second download , right?
Here are my results for a file of 10 mbps:
1mn for the upload (Normally in 5 or 6 seconds) and 50 sec for the download (Normally 1 to 2 seconds max) if we believe TWC.
I'm far away from the blazing speed announced by TWC. I'm pretty sure all of you are in the same situation.
For what we're paying, nobody is getting these amazing and fictitious speeds.
What proof we need more for a class action law suit?

I am so tired of the constant dropped signal and reboot in Hollywood. I just can't work at home because nearly every 45 mins my connection is lost.

Really in 2011 this is the best we have in Los Angeles?

im stuck with tw because there is nothing else in my area. my city wasnt put on the list for the fiber optic government plan because were a poor city cleveland. theres about 2 or 3 other places who charge 60 dollars for 2m download. so tw gives me 15 download. the problem is im always being disconnected every 10 minutes. ive had tw for over 5 years and had nothing but continuous disconnections. i finally turne din my modemn for a new one, the disconnections stopped for 2 days then right back. i get disconnected from every game i play or when im filling out forms online i get disconnected. i dont bother calling for a tech to come out because i hate waiting 6 hours for them to not even show, or they dont know wtf there doing, or they send someone who hired from a diff company or the tons of other bullcrap. oh and by the way they wanna charge 30$ now to send a tech out to fix something that is THERE problem. its not like im fiddling with the telephone lines outside. if im paying already for the service why do i have to pay even more for them to fix there problem?

also you can never tell what your real speed is because tw uses burst speed which means the first minute it send rapid top speed and then after that it drops down 5 times slower so itll go from 15 to 2. this tricks the speed tests and makes u think your getting a 15 constant speed but your not.

everyone is so correct. im not a puter wiz but i do know the difference when it comes to computer speed. i just came back to time warner after a few years in hiaddis, but back then before turbo i guess i just had basic, and it was alot faster than this, wich makes me think back when time warner was proposing to make accessive internet users pay extra for internet usage, and now here they come with this turbo, and turbo with power boost, this has got to be a flook. i know this computer of mine is alot faster than this, it's packed with all the latest and fastest.
so glad i found this page. i called time warner but to no avail, i keep getting the run around, hell i guess there getting so sick of me contacting them i can't even log onto (myservices) anymore.
again thanks, good to see it's not just me.

I have timewarners 10mbp plan. On speakeasys' and speedtest
i test back 19to20 Mbps Download and just under 1mbp of Upload here in Los Angeles. But when i go to dsl reports
http://www.dslreports.com/tools
Under (flash) -linkline LA i get 6to7Mbps
but under java i get back 19mbs download
whats the cause of this. Which is accurate

You need to call Time Warner back and tell then that you upgraded to Roadrunner Turbo and you fully expect to receive this upgrade for FREE, for a YEAR. That's what's being advertised on TV. So you may not have received what you expected, but having your Internet Service for free, for a year, might make it feel a little better. The TV advertisement is very clear...."If you upgrade to Roadrunner Turbo Broadband, you will receive it free for a year." Your information was helpful to me since I was thinking of upgrading to Turbo myself. Now that I know it's meaningless, I may just upgrade to get it free for a year....now THAT would make it worth it!! Thanks again.

I have had RR form time warner cable in LA for about a year now. Today got a nice treat, a upgrade from my cisco 2100 modem to a SBG6580. I took her out for a spin and I notice I am now getting about 50 to 80 MB down load, before only 18mb but the upload still stays the same at about 1.9 mbs. I am wonder if it is because they have 3 down load streams and only one upload stream. My router can handle up too 8 down load streams and 4 up. I hope in the future they will be adding more streams so I will get a better upload.
I currently pay the 59.99 amonth for time warner Plus Turbo. I do get more then they promiss.

Did you notice that the techs from Time Warner always send you to speedtest.net or speakeasy.net or their own website for your speed test?
Well, sorry but 95% of TWC customers are fooled by the results.
The 3 websites give you between 10 and 20 mbps in download and 1 to 2 mbps in upload, it depends on what kind of plan you have, right?
When you read the results you're satisfied, right?
But in the reality, when you're downloading or uploading from different servers you are far from this "blasting" speeds, right?
It's simple, it's an ugly conspiracy and a thievery. Why? because there is a booster behind these servers installed by Time Warner techs to give you false results. Let me explain.
My plan is a Turbo+ and a Mac G5 desktop which means I should be getting between 18 to 20 mbps in download. My results with Time Warner website, speekeasy.net and speedtest.net is between 20 mbps and 25 mbps in download... WOW!! ...... Great! you'll say, but, mysteriously, when I make a test with other websites (and they are legion), I get a maximum of 3 to 6 mbps in download and this result is completely accurate with my actual download. Believe me I did several tests and I downloaded and uploaded different size and kind of files from different servers.
My question is why all this websites are accurate and saying the same thing in term of speed except speekeasy.net, speed test.net and Time Warner website?
I reported that to Time Warner, the answer was, "sorry we don't use these websites for our speed test"... Yeah right!!!! It's much easier to still our hard earned money by faking the results.
The proof is bellow and it's your turn now to try any of these 8 speed test websites like I did and compare the results you have with Time Warner or Speedtest.net or Speakeasy.net. You'll see that the results are more accurate with your actual speed and you'll be enraged.
Please count me in for any class action law suit.
http://www.america.myspeedtestonline.com/
http://www.auditmypc.com/broadband-speed-test.asp
http://www.ip-adress.com/speedtest/
http://www.internetfrog.com/mypc/speedtest/
http://www.my-speedtest.com/speedtest.htm
http://www.voipreview.org/voipspeedtester.aspx
http://performance.toast.net/
http://www.wugnet.com/myspeed/speedtest.asp

We normally get good speeds from RR, but this week, we've been getting .68Mbps when we should be getting 10. Normally we get 3-5Mbps. We have standard and have never had a problem till now. It's crawling from at least 9am until past 10pm. My husband did the online chat and email with them....they had him do stuff that's not even related, like delete cookies . We are in Florida and will be calling them tomorrow about down grading since we're not getting what we are paying for in the first place. Maybe that will shake things up. Will post again to let you know how it goes.

I really wish TWC would upgrade their "Turbo" speeds. 2Mbps? Come on, my AT&T 3G can easily get more than that.

I live in west Texas, and usually when I do a speed test, I can get at least 12Mbps download and 1.75Mbps upload. Then again, I'm connected to my wireless-N router and am fairly far away from it. When I'm closer, or if I'm hardwire to the router via gigabit Ethernet, I can sometimes hit 22Mbps down (as someone else had mentioned) and a constant 1.75Mbps upload. I'm very satisfied with the download speeds, but the upload speeds leave a lot to be desired.

Well I need help. I was supposed to get Road Runner Turbo with my triple play for $99. Although when i called they told me that when they made the order they had written this in my original order but when when they rescheduled the order, they had not written that I was supposed to be supplied RR Turbo. They told me I had to have a certain pin number to be able to change anything in my account. I did not have the number at the time so I decided i would call later. 1 hour later I called. I told them i was getting Standard Package speeds when i should be getting Turbo speeds.This time i gave them the account number instead of the pin. Then they told me that i was supplied with Earthlink and that Earthlink is usually never given when you order the triple play. She told me that Earthlink had something similar but that would cost I believe $20 more. Is there really nothing to do in this situation except get Earthlink's faster package?

Well for me it seems to be the opposite, i live in south texas and during the day my download speeds have gotten up to 2 megs per second, when using an internet speed test i reach up to 22.2 mbps. On the other hand my upload speed is real slow, when uploading i reach only speeds of 40 kbps, i hate this kind of speeds, but oh well im happy with my download, and im paying only $50, for interter and phone service.

I think I could one-up that. We pay for an All-in-One package but they insist we are signed up for "Lite" bandwidth (which isn't offered in an AIO to my knowledge, only if it's separate). On top of this, the "Lite" bandwidth is 1 Mbps, but we have not once exceeded 160 Kbps, or 0.16 Mbps (this means the maximum I get is 20 KB/s and usually it's more like 11 KB/s). I haven't personally called about this because my name is not on the bill, but we have called in about it and apparently we have twisted their arm and nothing.

I can't even work with this. I often find myself tethering my phone to my PC and using my AT&T 3G connection (unlimited data plan) which is literally 10 times as fast (the only problem is I have limited signal at home).

This is the only downside to being home from college, where I have Gigabit access to the internet (and I can literally download 1 GB in under a minute there). Oddly enough my college also uses Time Warner, but I imagine they don't try to screw over an entire institution when they make enough screwing over individuals.

http://www.telecomtv.com/comspace_newsDetail.aspx?n=47339&id=e9381817-0593-417a-8639-c4c53e2a2a10

I have been having problems going on about 2 months now with the download speed fluctuating. It's about the same thing that all of you are having as well as others on Youtube. I have provided a link so you can see my videos in documenting this problem. This is a nationwide problem.

http://www.youtube.com/watch?v=HmEVZbeZsWE

I like everyone else have been experiencing problems during periods of the day with my speeds going from more than satisfying to unacceptable. Of course this always happens at the worst times of the day and I am told by "Tear 3" at RR that the problem is being worked on and will be resolved. I have always been very satisfied with the way there reps treat me and they are all very nice people that are trying to be helpful. But after finding this site and seeing the list of people that are having problems and looking at how far back these problems have been happening I am skeptical. It is true that if you call and complain and a nice respectful way they credit your account for about 50 percent of your RR cost. However this takes a 50 min on average phone call. I began looking at the average speeds of other countries just to make sure that I am not spoiled and crying over spilled milk and found that the USA is very lacking to say the least. If you compare what other countries are getting to the cost they are paying we are getting the short end of the stick for sure. I realize that the usage of digital information is growing so fast that from Time Warner's stand point it is probably almost impossible to keep up but it appears there is no plan to do so let alone get ahead. For now they are the only game in town. I see Verizon is installing Fiber Optic in some densely populated areas where they are providing unbelievable up and down load speeds cheaper than what my bill is with RR. If they continue that trend maybe we will have another option coming our way soon.

I had Roadrunner for 6 years and I only expirenced the issues you guys faced during outages which is usually rectified in 1-2 days. Usually I get near max download and upload speed. I initially took standard Roadrunner which at the time offered 7 Mbps by 512Kbps and I usually got 7 Mbps by 500 Kbps. When I signed up for Turbo when it was offered at 15 Mbps by 768 Kbps, I usually got 14.44 Mbps by 750-60 Kbps. Now I think they planning on upgrading the speed because I am getting 20-21 Mbps by 772 Kbps instead of around 15 Mbps by 768 Kbps. I hope they upgrade the upload speed this time because I am more than happy with my download speed.

I had AT&T DSL for one year, the speeds were slow - 1.5mbps down and 1mbps up - but the speeds were always consistent. I decided to drop my satellite tv and go internt and wireless only so i knew i needed high speed service. Like everyone else, i had only a couple choices in my area, and what's worse, AT&T U-verse only offered a speed of 6-12mbps in my area, which is not fast enough. So i had only one choice, Time Warner.

I went with the standard service of 0 to 30mbps - no hope for consistency here. Within the first month of service I started to get a regular outtage every day from 4 or 5 in the afternoon to 8 in the morning. This happened for 3 weeks while multiple tech people came and changed my modem 4 times, they changed the cable running to my house. Finally, a maintenance call was done on the lines at the telephone poles in my whole neighborhood and they found the problem - a bad connector at one of the boxes that was just loose enough that the cold of night caused a lost connection and the warmth of day brought the connection back.

Since having my service fixed I have gone one month with no issues, and my speeds are clocking in at 10mbps to 25mbps down and i pay for the standard service. There are still times of the day were the speeds drop to 1-3mbps, but it's usually brief. I can run multiple computers and wireless devices at the same time and have no issues. I watch HD quality movies through a Roku about 50ft from my wireless router and have no problems.

I should also mention that with the many phone calls I had to make to TW customer service I made sure to ask for credits for my 3 weeks of bad service and I did get about 1 month ($45) credit. You just have to be relentless with your request and treat the service people kindly. It's not their fault the company sucks, they're just paid hourly workers who have no control over protocol.

I used to pay $40/month for the AT&T dsl, so to pay $45/month for the TW internet that averages 5 to 10 times faster is the best deal I can hope for until we have more choices in my neighborhood.

Remember: if you have problems, CALL TW! Schedule a tech appointment. Be nice to the tech and get him to request a maintenance call to your neighborhood. The maintenance guys have the know how to fix the problems. The techs just swap out modems.

I have the same problem with Time Warner about my turbo plan.
They're stilling people.
We are not having the right internet speed for what we pay.
I can prove it and show it technically speaking.
The only think Time Warner is good at, is to tell you to make a test with speakeasy.net. Be aware, they put a booster behind it to fool people.
Of course with speakeasy you get 20 mbps but is not true! you're maximum at 5, 6 or 7 mbps and you're paying for 10 up to 20 mbps for turbo and turbo plus. If we are so numerous and frustrated, what are we waiting for a class action law suit?? If there is one and I'm not aware off, I'll be happy to ad my unfortunate experience with Time Warner.

I also have turbo if you want to call it that. Its Good in the morning but thats it been to my house at least 10 times. A lot of modem changes they claim i have the best modem commercial. but lines are conjested and roadrunner extreme is comming wow. thats fine but im not even getting turbo ha ha. They do give me refunds but i want the turbo not going to happen. So the last time a guy came to my house i told him i would probably get the extreme so i would be where turbo is at. he told me are you crazy if your not getting what you pay for now why would you. I said you know your right. I keep hoping another provider comes out my way. Today you never get what you pay for. Thats all for now

I have, in addition to significant drops during peak hours, seen a strong correlation in additional decreases in line quality and speed when TW has sales promotions. So we the customers are in a very real sense, paying for their new customers reduced sign-up rates with a degradation of our services. I will say TW service technicians are great at making up reasons and excuses, which are always beyond their control, as to why a customer is not getting the service they pay for.

Some people may not recall the early days of dial up ISPs, AOL (which later bought Time Warner, and then TW sold off AOL) was one of the leaders. They played the same tricks of over selling their capacity back then. They offered free local call connections when most ISP connections also meant paying for a long distance call to reach their servers. AOL got tons of people signing up. The problem was you had to dial 15 to 20 times before you got a connection. Then within a few minutes of making the connection, the system would usually disconnect, leaving the user to make another 15-20 calls to get on line. When customers complained about this, AOL always said it was due to the customers faulty phone lines.

What a great information you had shred i must had to appreciate your skills thumbs up man.
computer for tv

I live in a suburb of Los Angeles. I've noticed over the past month or so that RR standard download speeds drops from around 10 Mbps to under 1 Mbps around 10 pm pacific time. I've checked to see if the speed picks up at 7 or 8 am in the morning...nope. In fact some mornings I don't have connectivity at all! When I return from work around 5 or 6 pm, speeds are up to 10 Mbps again. Didn't reset the modem or anything. (Although, most of the time I try that, nothing changes.) Keep in mind that the upload speed remains the same at about 900Kbps. Am I to somehow think that 3 am local time is a peak activity period? And for downloads only? I've also noticed the connection slows instantaneously. It doesn't gradually get slower. It simply IS slower at one discrete point in the later evening. I propose they are CHOOSING to reduce that connection speed at a specific time. I pay $30 a month to Verizon for somewhat slow internet access 24/7 on my Droid. How is it I pay more a month (almost $50) to the bums at Road Runner for inconsistant internet access at home? Is it time to start calling the decision makers at Time Warner con artists and crooks? I say, "YES!"

Speed for the Turbo should around 15 mb/sec download and upload of 2 mb/sec but I am getting varying figures for upload and download at various times. Best part is max download speed till now i have seen is 10 mb/sec and .96 /mb/sec upload.

I dont know what to say there is no option to go by when i complained to customer service a tech came and asked to complain again if i am not satisfied. I dont know what kind of world we are living . just because of monopoly these guys are not giving the due service to us.

Quite frankly, DSL will NEVER be able to compete with Cable again. If you live in an area where DOCSIS 3.0 has been implemented, then you're already too advanced for any form of DSL to compete with you. DOCSIS 3.0 has the ability to change frequencies IF the network were to get too burdened with traffic which kills the last DSL argument of stability. I test @ 93mbps downstream on speakeasy.net and I can already pay for a 50mpbs package (meaning the network won't cap my speed on larger file downloads). I urge all people who don't like their internet to a.) either change to a DOCSIS 3.0 modem or b.) make sure when you test, its your computer directly to the modem and not through a router, that way you know if you just need a new router, because most routers MURDER internet connection speed and weren't designed to transfer over 10mpbs internet speed (even if they have 300mbps network speed).

Awful service. I came to live in Western New York after moving early last year and I never had any problems prior to moving. It's the only service available here and I suffer many interruptions to my internet service. I'm sick of calling them and tired of the techs coming out to my home and being told that there's nothing wrong with their equipment. I travel all over the west Coast and Canada and never suffer any interruptions. The most telling thing for me is that I was on the beach in Aruba and never suffered any interruptions to my internet service. I long for the day that I can throw-out this service out and get somebody else in. They have upgraded my modem and I now pay more for the same poor service. AT&T have a service thru a flash drive, but will this give me sufficient speed as they charge $59.00/month.

I upgraded to TURBO...and am paying ??? $$$ more...........
and i had the funny feeling it wasn't any fast than regular roadrunner.
I was right.....and so are all of you.
This is a great consumer ripoff..........
Higher, blazing speeds my a**.

Like many on here I too have serious lag issues and was tortured with the standard TW runaround. I have RR HS 1.5 MBPS no turbo.
A free MMO I was beta testing sent me a program called PINGPLOTTER.

The server I was trying to connect to in Euro zone was 19 hops which is 19 servers on the internet my signal was passing through.
Standard ping speed was 25 to 60 ms which is not to bad. The problem is packet loss and I mean complete loss for 15 to 20 seconds
every 2 to 5 minutes when it's at it's worst. Charlotte NC was the problem hop and so I called RR to see if they can do anything..

RR is only in charge of the first 6 hops from my location after that it's not their problem the server in NC is run by level 3.
Montreal Canada is another bad hop as I use skype and it cuts off constantly every 2 minutes or so..
Want the truth about your internet connection??

Get pingplotter as they give a 15 day free trial and will open your eyes to the evil doers
that make up the infrastructure of the RR service. If I could use another isp I would.
I live in a small town so I guess TW thinks us small folk won't notice... WRONG!!

Since Dec. 23, 2010, the internet speed has been a crawling 1.92-1.68 Mbps. When I bought the service I was promised anywhere from 8-10 Mbps. I've called several times, the answer: "We have an outage in your area. The Tech. Suppt. doesn't have more information. Would you like to call us when it is resolved?"

It's Dec 28 today, haven't had any calls from Time Warner, it's still NOT resolved. I did the chat session today, still no idea when it will be back to 8or 10 Mbps. In the meantime if you call them after it is fixed, you may get credit for the times you couldn't use the service properly.

If anyone has more information, please POST it here.

well, that's a good way to kick things off...
The difference between failure and success is doing a thing nearly right and doing a thing exactly right.
cable installation southern california

I have had road runner now for about a year and i halve to have a tech here about every month because the speed drops off below 1 mb and i am paying for turbo,TW gave me the turbo for the same price as regular which is suppose to me around 7 mb per second,i have for about three weeks now seen my speeds go up and down i have used a lot of different speed testing web sites but thy give almost the same readings and i rarely see 15 megs.
.Here lately my speeds have been under 1 meg,When ever i call the tech support thy send someone out here to test the wires and modem which is not the problem.I think the problem lies @ the servers, i think that Time Warner knows all about the problem which is that there is to many people on the overloaded sectors. If your are new to speed test, you can use toast.net,pcpitstop.net,internetfrog.com or speakeasy .net.I like toast .net because you can test upload and download separate or as one and you can test at places all over the world.
If time Warner is selling us something that we are not getting and thy know that thy are, just watch and see it there are any class action law suites in the future, i live in Ohio and i just heard that we are ranked @ 46 th in the nation for slow internet speeds,Why don,t we have more internet providers to choose from for service?,all of the are other utility's you can choose from different company's?

Ookla is the standard TW uses to measure internet speeds of their service.
For customer service in general, TW is terrible. I was paying for turbo then
decided to go standard. On average my DL speed increase slightly and UL
slightly dropped running 3 tests during peak hours. I do not trust TW.

http://www.netindex.com/
http://www.ookla.com/speedtest.php

http://gizmodo.com/5390014/internet-speeds-and-costs-around-the-world-shown-visually

The speed of my downloads has dropped a lot!!!
it takes several minutes to get brighthouse roadrunner up and ready to go...ie just the sign-in process. Its terrible.
And, yes, they kicd me off the internet, it seems as random! What gives?
The service is terrible....the truty amazing concept of a 'monopoly'...i cant' wait for some competition to arrive on the internet scene.

i am like all other citizens i upgraded to turbo an i havent had no changes lagging an freezing unapproppiate an inconvieniences i want services that i pay for an expect ive had techs come to my home claiming things are ok but they are not if these issues are world wide as it seems to be then they need to provide worldwide maintenence to correct the problems for some of us internet is the only means of communication because wehave magic jack an it wont work correctly due to errorfrom the internet all i want is dependable service an quality i can be happy with to some 110.00 is alot to pay for cable an internet we deserve to get best service that can be provided i enjoy cable time warner i want to enjoy my internet as well

Horrible service!

After the second multi-day service outage in as many months I had endured, a service tech came to my house and replaced the modem. He upsold me to the RR Turbo boost service which sounded good at the time. But after "upgrading" to RR Turbo, I found that I would experience daily internet reboots and interruptions particularly around peak use periods (between 4-9pm). The service would be working fine, but then randomly cut off and restart. This never happened when I had the RR standard service. It's my guess that this is something they automatically do to interrupt large file downloads that eat up bandwith during peak usage. I have no other explanation for it. The modem works fine, and this doesn't happen outside of peak periods, but between 4-9pm I can expect to have my internet interrupted regularly. I hate TW.

I switched from WOW to TW about 2 yrs ago. I had major problems for several months. At first they tried to blame my wireless routetr. I explained it wasn't a problem w/WOW. They came out, tested lines and I had a very low signal, they replace cable. Next time they put in a "booster". When it was all said and done from August til April, I had all new cable, a booster and brand new cable in the entire neighborhood. They said the cable was very old. It works fine most of the time. I did a speed test for my "turbo" I am getting anywhere from 8.6-17.2mbps. u/l never went over .68. The price is what is out of hand now. I pay approx. $130. per month. I'm calling to see if they will macth the WOW offer i now have. I can 2 services for $60. so I am guessing 3 wil be approx. $80-$85. If TWC wont match it and I doubt they will. I am switching back to WOW.

So i just moved to NYC where the one and only service provider is my area (astoria) is TWC. Its garbage. So ive called and delt with all the customer "service" bs only to be told, tough shit - deal with it basically. Ive run the speakeasy test (and road runner test) and i got about 12mb /\ 0.5mb \/ which should be alright except that my browsing is absurdly slow (on my mac and my roommates pc) as well as on my 360 gameplay is absurd. So im wondering is this just a TWC deal where they just dont have the network capacity or is this something with my setup/wireless router?

Call TW Presidents office and file a formal complaint at 203-328-0600. That's the only way to get things done...

-Brighthouse/Roadrunner from Birmingham, AL. to Bessemer, AL.

---First off, Cat6 run through my entire house, no splices, straight from main to receptacle. Internet has no splices, runs from main box to modem/router. Digital phone & internet (highest offered speed for internet). Belkin full MIMO router showing no signs of distress PC is state of the art, built by myself 5 years ago and still surpassing specs on PCs built today. 2 x T10/100/1000 base NICs (onboard) and Ares (Brighthouse) modem.

---Every morning (at minimum) my phone service is disrupted. Normally it is the telephone; 8am, every morning, no phone whatsoever. Dropped calls started the recent discussions between Brighthouse/RoadRunner tech support (611) and myself. In the middle of a call, the phone would squeal like it lost reception and then cut out. Hang up and try to dial and I'd be dialing buttons in someone's ear or I would get no dialtone.

---For years technicians have been coming out and saying that they couldn't find anything on my end, it was in the area and they were investigating what it was. All I have to say to this is that I signed a contract for 20MB/2MB and that is not what I have gotten, on any given day, for 3 years... since we added phone and they changed our modems from the Surfboard SB5101 to this Ares, so they haven't abode by the contract for 3 years now.

---I was told a "high pitched squeal/noise" was heard over our line, so they scheduled a service call. The technician came out 3 weeks ago & told me that my downstream "frequency was too high and it was robbing" my phone, so he "turned it down and we shouldn't drop calls anymore". The very next day I was online speeding along, I answered the phone, went to check rockauto.com for a part for my friend and I had no internet. Reset my router and internet is fine... then it's gone again. Router isn't restarting, I am getting a damaging signal from the provider that is knocking out my phone. Modem replaced last week because for 3 years we have been complaining about interrupted service and finally I told them I wanted a new modem, regardless of whether or not their tests showed it was bad.

---At one time I had 6 technicians outside my house, all voting on which of the 6 cable splitters in their bags was best and changing wiring around until they received a good signal. What do you tell them, "leave the wiring where it's at and get off my property"? This is what I feel like doing!

---What I suspect, and I might be just yelling conspiracy... besides the fact that this provider lacks technology to solve simple problems like bad signal... I believe in my case where I am constantly being kicked offline/phone, is Brighthouse is trying to damage my HDTV so that I will purchase an HD receiver from them. There is nothing to explain this high pitched tone and lines across the screen on my HDTV that remind you of the ol' days when someone keyed up their CB in the neighborhood.

---I am really getting sick of every Tom, Dick & Harry coming over to my house and telling me their untrained guess of what is happening with the service I am paying for. Ninety dollars a month is no freakin joke!

Normally 8 - 15 Mbps Download which is great. But I rarely hit 90kbps upload speed.

I have no complaints about my download speed from Time Warner. Its my upload...and here in North Carolina you have to have the "turbo" package to even get 512kbps upload. If you have the standard package, you only get 384 kbps. I can't believe a company would actually see these speeds as "turbo". Yeah, 512 kbps upload may have worked well in 2003, but its 2010 now. You can hardly even upload pictures to Facebook or videos to Youtube with speeds that slow. Time Warner needs to get in the game. Cox cable offers 15mbps down and 5 mbps to their standard customers and Comcast has a similar package (i think they offer 3mpbs up) all without having to pay for a "turbo" package. If I had another option, I would ditch TWC as soon as possible.

I have the regular TW cable internet service and I rarely get more than 700 kbp/s. It's not my wiring, it's not my modem. It's the local service here in North Carolina run by a bunch of ignorant rednecks who know jack squat about internet beyond what their Time Warner training taught them. I can go to any speed test and get results like 16 mbp/s or 25 mbp/s and none of that is accurate. If I start downloading a large file that may be, say, more than 200kb in size, everything else I do online will lag from a lack of bandwidth. I can't even browse the internet without waiting longer than I did when I had dialup. It takes me 2 hours to download a couple gigs worth of files. They're not concerned with your woes or how slow your internet works beyond shutting you up so you don't sue them. Like all profit companies, all they care about is making you pay them. They do not care how badly they fuck you. Give it up and deal with it. These people claiming they get the accurate speeds are only lucky that they live in an area where their Time Warner service is good, because most places aren't that fortunate. The businesses in said places just are not up to pace with the promised quality of service. You see those commercials advertising 15 megs a second? Try putting a decimal between the 1 and the 5. That seems more realistic, right?

I got road runner turbo a year and a half ago i was getting an average speed of 4.6mbs. I had no idea how slow this was for turbo until a friend enformed me. when i called they ran all these test and said it was fine. Six months later the internet went out and long story short i went to T. W. and traded my modem in. When i got it reconnected i instantly got speeds of 32.6mbs. And this has been the norm the last three months. So it had to be thebox. I am extremely happy with this service now.

I have not seen anyone comment on one of the most common problems when your Turbo Road Runner is not giving you your 15mb per second, that being your own home router. Before you accuse Time Warner, or even call them, you should connect a PC directly to the cable modem bypassing your router, reboot the cable modem, and then check your speed. When I did this my speed went from 3.5 mbps to over 20 mbps, with an upload speed of 3mbps. This is more than I am paying for. A lot of old style home routers were designed for DSL speeds and top out at 5mbps. Replacing or tweaking your router may be the answer as it was for me. Try setting your router MTU for 1350 instead of it's max value or setting it on auto. I use a cheap Linksys/Cisco E1000 with MTU set at 1350 and I consistently get 15mbps through the router, sometimes more, sometimes a little less. Note that even a good home router is going to reduce your bandwidth by 5mbps or so over what you get connected directly to the cable modem. It is for this reason (so I was told by a Time Warner tech) that the Turbo service actually gives you 20+ mbps and over 2mbps upload. I have experienced problems with a number of home routers significantly slowing down my internet connection, or starting fast and then slowing down quite a lot after a few hours or days of operation. Most notably, the expensive CIsco/Linksys E3000 has this problem in a bad way and needs to be rebooted regularly to maintain full speed. This problem is documented on Cisco's support page although they have done nothing to fix it to date. I returned the E3000 and replaced it with the E1000 ($200 vs $59 respectively) and never have any problems with it.

On the other hand if you are not getting 20mbps or so directly out of the cable modem then call them and make them fix it.

I had ATT elite(6mbps/down 768kbps up, was 6 and 1.5) for three years up until last month. paid $39.99 per month. I'm on the internet ALL day literally! I got constant speeds of 4.2 mbps down and 512 kbps up.
I now have TW bundle pack (standard cable phone and standard RoadRunner service, no turbo for about $82). I'm supposed to be getting 10 mbps down and 768 kbps up, but even at peak hours I get a minimum of 26.74 mbps down and 978.9 kbps up according to Speedtest.net
My fastest speed so far is 36.31 mbps down and 1.30 mbps up. And I live in what is considered the poor side of Los Angeles
SORRY AT&T! YOU CAN'T KEEP UP!

I have been with time Warner for 6-7 years and have had rr turbo for the past year or so. At first I was averaging 3-4 mbits down. After having a tech come to the house and confirming everything was technically ok and I was in fact not getting the speeds I should be he submitted a ticket to the engineering dept to upgrade the service in my area. He said basically that too many people were on one node and they would need to split it into two to improve performance but he made no guarantees that they would actually do it. So for two months I monitored my speed and called to complain every week or two. After two months I was credited for the difference in price from standard to turbo for the entire period I was receiving sub standard speeds and voilà my speed test results went from average of 3-4 mbits to 12-14 mbits. That's during peaks hours also. In off peak times it's not uncommon for me to hit 20 mbits down. Now these speeds r in megabits not megabytes. If any of u are clocking your speeds by downloading in your browser or bittorrent those speeds are represented in mbytes so take that number multiply by 8 or simply run a speedtest at either speakeasy or speedtest.net. Both should give u accurate results. Anyway the point is that if u know how to deal with them and u know what ur paying for and how tell if ur getting it they will fix it to keep ur business.
Ps. As soon as fios is available here I will however be saying goodbye to time Warner

I have road runner turbo 2 and it is always 5 mbps

I guess I must be the lucky one purchasing rrTurbo. I tested on speakeasy.net and right off the bat got 18000 kbps down 500 kbps up. Though after multiple tests it ranged between 5-14 mbps downloading to my closest area. I think my uploading might be slower than advertised because I'm on an Acer AspireOne laptop. The only thing that's important I suppose is that Video Gaming on xbox 360 is never very bad since I got a NetGear Router and no one complains about lag when I Host a game.

I've no idea where to begin and it would take an entire novel to recap my experience with Time Warner and Road Runner...so I'll sum it up.

I had originally bought everything from TW, except the phone...thank god. I had the Digital HD package with every channel i.e. HBO, MAX, Show, TMC etc. I also got their internet.

From the get go nothing worked. The Tech came and installed the wrong box for the HD digital cable, then another wrong box and then ANOTHER! He said the warehouse must've given him the wrong ones. So he left to get the right one. He returned and guess what...wrong one. All in all the tech took 5 hours to hook things up. I say hook up because all their wiring is already here. Time Warner is the only company that supplies my building - something me and the other residents are currently looking into.

I have called "support" for both internet and cable more times than I can count and have been driven MAD with the lack of knowledge, professionalism and English skills exhibited by their people. Each time you call you are asked for all of your information i.e. Address, Phone number, Name, most recent bill etc. Moreover, every time you are transferred you are asked the same questions AGAIN!!!

The first person will also give you an "issue number", which no other department uses. So when you are transferred the people have no idea what your problem is and you must literally begin again and again and again. They say it's to protect your privacy. However, when you call an automated voice sometimes tells you what your balance is...without "verifying" who you are.

Over the last 3 years I have had countless numbers of Techs and supervisors come out and not one fixed anything. The cable would regularly go out, as well as the internet. I have spoken with their alleged "Top techs" and am only told that they will send someone out, which achieves nothing. I have recently canceled my cable, thinking this would prompt a quick response...NOT. My internet continues to work intermittently i.e. at the moment I have about 12Mb download and .11 (yes, POINT 11) upload.

ON the issue of "Turbo". I once had a "Top tech" explain that Turbo is not what people think. He said that the Turbo simply allocates more of the "unused highways" (in other words during low periods of use you may see an increase in your D/Upload) to you. However, he pointed out that this happens anyways.

After having spoken with friends in the industry and other Tekki's I have concluded that the problem is the wiring being old. TW is NOT going to replace wiring until all service completely fails...count on it!

I will be canceling Road Runner as soon as the other residents and I find a suitable replacement.

You should talk with them...I have Standard with Powerboost and I pull 10000 - 21000Kbps all the time easy...lowest I've had is 6500Kbps at one point...

I've always hated time warners loopholes and hidden fees, or SURPRISE charges that come out of no where. Like the OP...there was NO competition so I was pretty much stuck with Time Warner internet where I was at.

We changed to Turbo and had our speeds significantly reduced and decided that it WASN'T worth paying extra for a slower service. When we called about an 89 dollar bill (remember, for INTERNET ONLY) we got told about modem fee this (even though the website FAQ section proclaims the modem is FREE) and told we were being pro-rated for the HD service we had used.

We then had to NEGOTIATE with the rep on the phone to pay for only HALF of the service since we'd been running so much slower. Our speed was at 986 kbps download and 350 kbps upload. So we downgraded to standard again only now our speeds are LOWER then the proclaimed (7 - 10 mbps)

ANYONE OUT THERE needs to check their speed at speakeasy.net and choose the state or region closest to where you live. We are STILL trying to get the speeds we are paying for at this time.

If you don't look, you could be getting ripped off right under your nose and not even know it.

Internet companies advertise their speed at Mega bits per second.e.g. 15 Mbps, so 1.5 MB/s or Mega Byte per second is to be expected.

I'm a very heavy user and typically download 400-500GB per month. We have Time Warner Cable with HD service and just like to watch TV when we want so we download all the TV in HD almost every day. My speeds were rock solid 800k down for almost 2 years and as of April 15, 2010 (Tax day no less), speeds were cut to 200k down (2 days of slow speed now).
We use newsgroups and can easily monitor speeds. Direct connect to modem and no change. Call to CS results in (you look perfect here). Speed tests give the same result eliminating the newsgroup server as the bottleneck. I suspect I've been throttled and just not told. Comcast would just cut your account and force you to call in and endure a little scolding. Might just be something on my end, just a heads up if others see the same behavior.

Just for all of you out there that are worried about turbo or regular roadrunner, check your speeds then call them if you are not getting what you paid for. I am an ex time warner tech, serviced this stuff for 8 years and I saw many times where the account wasn't setup correct, a tech installed a crappy modem, or the line feeding the house was bad or poor. This stuff will all affect your service. Call them and make them fix it. Also, you can always make the tech run a test before he leaves and if he won't.....just tell him to wait and call the office....he'll run the test at that point, TRUST ME.

I've had turbo for about a year now and I've been suspicious about its speeds for a long time. I tested today and got 7mbps down on the broadband.gov site using Ookla. So I called customer service and they basically said that it looked fine on their end concerning my modem, etc and that they would transfer me to the technical guys to talk to me. But I had a dispute with my bill so I transferred to the retention center first. Long story short, I ended up canceling turbo so I could bring my costs down for internet.

However, I tried testing again using the same site and also speedtest.net, and they both gave me 2-4mbps now that i've canceled turbo (I did these second tests only 30 minutes after my call so don't know if the turbo actually "shut down" or not).

In any event, as you can see, none of my tests have reached anyplace close to 15mbps. So I feel like I've been ripped off for a whole year. But now that the year's past, I feel like I can't prove anything or do much about it now, especially since I just canceled turbo. But I want the money back that I wasted on turbo... so what can I do? What are my options?

I almost feel like calling them back tomorrow night and telling them this. Then asking if they can try and experiment where they turn turbo back on just to test to see how my speeds are and prove that I'm right or not. And if I am right, then demand my year's worth of wasted turbo money back. But will this work?

I feel so defeated, please help.

Back in December 2008, time warner sent out letters to customers (I still have mine) stating they were increasing their regular internet speed to 10 mbps download and 1 mbps up and for turbo users who pay an extra 13.00 each month they were increasing it to 15 mbps down and 2 mbps up. There is also an article about this online. I remember the tv commercials. So I just recently found out after paying for turbo for years that, without notice to anyone they have changed the levels to basic, standard and turbo and turbo is now back to 10 mbps down and 1 mbps up. This is called bate and switch and never even told us anything. What can we do about this? I'm really mad and feel so ripped off by them its unbelievable. I need to report this to someone, but not sure who I contact.
thank you

I just turned on TW Turbo internet and am getting 25.46 Mbps down and 1.86 Up. I can only complain about the upstream.

http://www.speedtest.net/result/710748080.png

thats an average speedtest result for me... and that's over 200 miles away.... like I said, aside from Fios Fiber Optic, which we don't have available, it's without a doubt the best option in Central NY... well Utica atleast, I'm pretty sure Syracuse has Fios... I get downloads at 3mb/s +

My comments:
1. January 15, 2010: I requested High Definition service from Time warner. On that same day, even prior to the installation of the service, I paid TWC $94.77 ( cash) in advance for the HD service for the next 9 months (mid-October 2010), which is the end of my present cable tv service contract. I was given the assurance by TWC's agent that I could cancel the service within 60 days and (still) receive my FULL refund. "Money Back Guarantee within 60 days."

2. January 16, 2010: The technician came to my residence to install the HD service. Disaster!! The HD service, if installed, would render my DVD/VHS recorder un-usable. I, therefore, declined the installation service and requested my refund.

3. 9:30 A.M. January 19, 2010: I received a call from TWC's agent. The TWC agent requested the reason(s) why I had declined the HD service. I reiterated my reason stated above, i.e. my DVD/VHS recorder would be un-usable with the HD. I restated my request for the FULL refund of $94.77. The agent assured me that my refund would be forth-coming, within 5 days.

4. 9:15 A.M. January 20, 2010: I received a call from another TWC agent, informing me as follows: My refund would not be forwarded to me, but my account would be credited if I accepted TWC's 2-year subscription of Road Runner and Digital phone services at a fee (which is much higher than that which I am presently paying with my present provider). I vehemently declined. "What about my refund?" I asked. "Well, we are thinking about it and have not yet decided. My supervisor will call you later on today", the TWC agent said. I waited all day. No telephone-call from the (ghost) supervisor.

4:45 P.M. January 20, 2010: I called the last TWC agent but the extension which this agent provided me was a non-working extension.
5:00 P.M. - 5:15 P.M. January 20, 2010: I made three phone calls and spoke to various TWC agent but none seemed to have a clue of my situation.
5:20 P.M. I called the telephone extension of the very first TWC representative, the one to whom I had spoken on January 19, 2010. No answer, but I left a lengthy and very clear message, informing this agent about my dilemma, and requesting that urgent intervention be undertaken to implement my refund. MORE THAT 24 HOURS LATER, I HAVE YET TO RECEIVE A FEED-BACK FROM THIS AGENT.

5. 9:30 A.M. January 21, 2010: I made another call to TWC inquiring about my refund. Remember, every time that you call TWC, you get a defferent agent who does not have the slightest notion or information of your situation. This last agent was, however, somewhat professional and willing to help (for once). I was told by this agent that my "REFUND might be sent" to me within "the next 30 days." I was not given a definitive answer regarding the status of my refund.

CONCLUSION: TWC literally "threatens" its customers for outrstanding payments. But, when it is the other way around, when Time Warner Cable owes you money, they give you the run-around and even shows continued reluctance to pay you. If TWC is really serious about staying afloat of the competitive TV and Internet market, it must improve its marketing and customer service strategies, as well as the quality of its products.

This issue had nothing to do with the correct speed being "attached" to your line. The modem downloads a configuration file which configures its maximum allowed upload and download rates. If your account had the correct services on it but the modem never downloaded the correct configuration file, you likely would have paid the "Turbo" rate without getting the service. Restarting the modem will fix this issue. On the other hand, if your account was not configured correctly in Time Warner's billing system, then you would not have paid the Turbo rate and of course would not get the Turbo speed. In any case, Time Warner can issue a reset command to the modem to force it to download the correct file.

Concerning U-Verse, the technology behind this service is ridiculous. The resulting service is only appealing to people who will not sign up with a cable company. The main problem is with the equipment used between the copper line to your home and the fiber optic lines to AT&T. This piece of equipment is called a "VRAD". It is not just one device, but rather multiple systems all contained within a massive cabinet.
http://media.sastek.net/bbs_pics/vrad.jpg

What's more, is a few of these monstrosities have caught fire!
http://www.dslreports.com/shownews/ATT-Confirms-Second-VRAD-Fire-86984

In comparison, cable companies use what they call a "Fiber Node" to join their fiber and copper, a device which is much less complex, and as a result is much less prone to failure.
http://www.artisan-scientific.com/itemimages/CCOR_FlexNet900_View1.jpg

The maximum total download bandwidth possible over a UVerse line is somewhere around 30MBps. If you want TV or phone service, some of that bandwidth is reserved for those services.

It seems that AT&T might be waking up to how idiotic this implementation is though. According to Wikipedia there have been some Fiber-to-the-home U-Verse installs which bypass this VRAD nonsense.

http://en.wikipedia.org/wiki/Uverse

I recently upgraded to Time Warner "Turbo" Internet. I went to speakeasy.net and here are my results.

DL Speed (3187 Kbps)
UL Speed (893 Kbps)

Could someone please tell me if I'm getting what I paid for? My speed on my computer usually varies from 1.0 Mbps to 11.0 Mbps
Thank you!!!!

I have had every internet. modem, 2 modem shotgun, dsl slow, medium fast, upload synchronous, asynchronous broadband 4 different ways...As time goes by, it just gets faster. Time warner is the strangest I have had...with a .45mbps upload- strictly..at all times... a point 45mbps upload and anything from 8mbit to 20mbit from one end of the earth to the other. I only despise lack of synchronous. the upload is like telling me to keep my junk at home, bt you can hoard all you want to. It is not in the desing of even the oldest lan cars to be that stupidly offset.

There is no "Roadrunner software", moron. That's like asking someone to burn you a copy of a the Internet.

can anyone please share the software ( road runner turbo) with me????

it would be so kind of you if u do so...

Hey I have had Verizon DSL and I have been downloading at a speed from 6 kbps - 30kbps lately, and the most I have ever downloaded with them was I believe 180 or 190 kbps. I couldn't stand waiting for Fios in my area since it has been 1 year since they said it would become available in 2 months so I decided to select Road Runner. I have tested it the first day and it told me I was getting 21 mbps, I couldn't believe it so I went to download a random item I have downloaded before which was about 10gb. The download speed was fluctuating between 300kbs-1.8mbps which I think is a HUGE range. The average of the download was 500-600 kbps which I thought was fine. Now I would like to know how much faster would it be if I were to purchase Turbo from Road Runner and how stable would it be? Would I have 2mbps for example all the time, day and night? Please reply I've been wondering so much about this! And if there is a better company which is faster and even if it's a little more expensive please leave a note ;D Thank you!

We used to have Verizon who seem to have the monopoly on the phone lines here in the desert..their service was awful..their so called bundle package with landline/internet 3mbs/and basic cable (150 channels) ran me 170 bucks every month AFTER slapping on all their hidden charges, it was supposed to be $139, with TW I am getting 27-30 mbs with 1.8 mbs upload/ and their cable service has 200 channel of basic AND showtime for free for the first year. not to mention their picture is much better! I also have the phone service US area only. the grand total is 145 a month..the service and price I can live with....their customer service is way better than Verizon also..

I recently upgraded to the entire package,Phone,RR Turbo,HD Cable and It seems when they replaced my modem with the new modem with phone service built into the modem my speeds went downhill fast,I went from 20mb download to about 7-8 AND last night i had half a MB and had to reset the modem and it jumped back up to about 17,but now today its slow again.Does anyone else have this problem? The non time warner installer came out,and didnt speak any english but right after i signed the paperwork he says "oh you might have to reset the modem every now and again to get things working" and I said what do you mean and he said well sometimes you have to reset it.So I just shrugged it off,but now Im seeing exactly what he means.

Greetings folks..

After viewing several different households across my city all with the same cable company, something became rather obvious. When the high paying customers (personal friends) become annoyingly tired of snowy and cross-hatched video on various channels, ask yourself a simple question, would you rather go through miles and miles of cable (with repeaters / amplifiers & signal conditions along the way) or less than 150 feet of coax to your TV? Now think about this, it really doesn't take rocket science to figure out which scenario would result in MUCH cleaner video. Each amplifier, repeater & signal conditioner adds more and more RF noise that is cumulative as the miles goes by! Thus, you'll probably answer 150 or less feet of coax around my immediate residence, that's obvious... I don't care what Direct Broadcast Satellite (DBS) system you chose, it will, by definition, result in cleaner video by the sheer fact that you're not going through miles and miles of cable before you get a signal out the end of the coax! And no, I don't work for any cable or DBS company / distributor - quite frankly, they couldn't pay me enough! The point here is this is common sense for a clean (non-noisy) RF signal!

IF you're completely NON-technical and can't handle hooking up a satellite receiver to a TV set and MUST have the technician do everything for you then a terrestrial cable system may be your only alternative. Just don't gripe because the costs are exceeding the ozone layer OR, even worse, the signal is absolutely horrible with noise (snow) and cross-hatching. Why? Because that's often typical of a terrestrial based cable company. I have now experienced both (actually signed up for both over the years) near the city limits and the cleaner video choice (naturally) was quite obvious from everyone that stopped by and had seen both to be able to do an A vs. B test. Believe me, actually seeing the difference between the two is quite amazing. The totally black images (backgrounds) have NO snow what-so-ever on DBS relative to a terrestrial based cable system.

I would appreciate any advice I can get. I have both Time Warner basic TV (other channels are provided by Dish Network. I have been experiencing off and on snow picture on all TVs hooked up to cable. Have had somebody out twice to check, made some adjustments, worked for awhile, now same problem. I also have wcoil internet through Time Warner using their modem. I have a work computer and a personal computer.
My work computer is giving me fits. Every few minutes picture freezes up. Time Warner has also been out to check this, including installing a new cable. Still having problems. Do you think a higher speed would help and if so it sounds like not everybody is happy with Roadrunner Turbo which I was considering changing to.
Just don't know which way to turn.

I did have similar issues with not getting the advertised speed. It turned out to be my Linksys router. It seemed the router could not handle over 7 Mb of download before it would start having trouble. I went and purchased another Linksys router and had the same issue. I upgraded to the latest code with the same results. I then connected a Cisco 871 router (Small Business Class) and my speed jumped to 22 Mb. I then knew it was the home network equipment. I have AT&T and they provided me a D-Link. It seems to be able to handle the speed. The easiest way to test is plug your pc directly into the E-Net modem provided by Road Runner. Go to site speedtest.net. If you are still not getting the download promised you might have an issue with the connecters in your home. Either way have someone dispatched to your home to take corrective action.

I have roadrunner, not sure if its the turbo or not, but it must be, seeing as im getting 22mbps on speakeasy... I only download at about 500-700 KBps on average, never seen over 1MBps

I have roadrunner whatever in the northern New England area. When doing any of the speed/bandwidth tests the download speed is acceptable at about 14 Meg. However, when the testers start the upload they all report about 0.5 Meg then as the upload continues the upload speed drops to half or 0.25 Meg. That is 'throttling' back. I just can't get over how decpetive this company is. I would never ever send anything important over this link because I have absolutely no trust at all in them to not be sniffing data and logging visited sites.

Yeh sure,you DSL users run constant speeds that are guaranteed,but the constant speed is CRAP.I hit 22-23 MBPS in the early AM when most sane people are sleeping.I bet is AT&T could push out those speeds,your internet bill would surpass your house payment..LOL...Haven't they raped people for services too long to even be trusted as a ISP?Their idea of basic service includes nothing but unlimited call WITHIN 10 miles,or else it is considered long distance even though it's in the same area code..LMAO..Go with Time Warner for your ISP,but steer clear of their VOIP (digital phone) services...Save time and hassle by going through Vonage for that.Just my 2 cents..:D

LOOKING FOR CLARIFICATION:
Time Warner road runner supposily runs on the principal on non-dedicated bandwidth , that is , you should be able to compete for the availiable bandwidth within a specifice region. THE bandwidth you can comsume should not have any real limits up to the maximum your cable modem can handle (which for most of the rental cable modem I belive to be close to T1 speed).The only time this is a problem is when there is a large number of users heavily downloading at the same time. Althought TW says that they do not throttle back you maximum bandwidth , how can they say they cam increase your bandwidth on UNDEDICATED bandwidth allotment?

I just upgraded to Turbo Last Result:
Download Speed: 23026 kbps (2878.3 KB/sec transfer rate)
Upload Speed: 1937 kbps (242.1 KB/sec transfer rate)
I cant complain.

thank you for this article. it was posted back in july of 2008. i'd just like to mention that it is march 2009 and this is the second time we have ordered road runner "turbo" only this time it's "power charged" ha right! this is also the second time that not only have we experienced the same download/upload speed but at times we experience slower connections. technical support over the phone has tried all they can to help, but couldn't come up with an answer. we even had field technicians and still we received no answers/help. they sent us two new modems, still no fix. we've tried three different routers, we've tried hooking the modem directly to the pc, not just to one but to three different pc's, one in which we formatted and there was absolutely no software to conflict. we've tried seeing if installing a different operating system would fix problems. hell i cant think of all we did but i'm sure we tried everything possible. the reason this extra speed is important to use is because we'd like to use our routers and we have 2 kids and both my wife and i have our own laptops. so we have up to 2 and sometimes three computers connected to the internet at once. and then my children connect their xbox to the internet as well. for 10 dollars extra this turbo by roadrunner seemed like a deal. but it's been more of a hassle and hasn't compensated us. unbelievable to me. we are canceling their high speed service right away this time. we're going to search for a better ISP. if you can be of any help please let me know! and again thank you for your article.

My speeds never changed, uploads went to 1 meg upstream and downloads stayed at 7megs

I called and requested to cancel service, they sent out a tech who said it was a provisioning problem and they would fix it, i never heard back and next month they billed me $50.00 for the tech.

I called back and complained about the bill, they sent another tech, this tech verified their was a problem, and i refused to sign the log unless he puts "credit for the previous tech" so he did, and i signed

Later they call me and say they put me back on the previous package, (when i ddin't ask for it) i filed a complaint with the attorney general and they credited me $40.00 but never fixed the package i was on, or explain why they could not even come close to the advertised speeds!

ROAD RUNNER TUBRO IS A SCAM! THEY WILL NOT GIVE YOU TURBO SPEED ONLY THE SAME PACKAGE AS BEFORE BUT FOR A HIGHER COST!

They kept saying it was my equipment so i requested they get at least 10 megs down on any tests at my cable box with their own laptop, and they could not even come close!

WOW, Turbo over here in Southern California is 10 Mbps down, 1 Mbps up =[ I wish they would upgrade my area (93030) to 15/2 -_-

I'm envious of you guys for having the ability to choose an internet provider.

Here in New Zealand, we have Telecom, Vodafone, and Telstraclear. Apparently there's another company that you can get in one part of the country, but I'm not sure if that's still going. Telecom owns all the phone lines in the country and Vodafone is a mobile phone only company.

Telecom is still peeved about a law being passed about 2 decades ago that put a stop to it's monopoly on the industry and because of that charges it's competitors HUGE fees for line rental, the end result being that telecommunications here are some of the most expensive in the Western world. A 10gB capped broadband plan (if you can get broadband in your area.. it overloads the lines and Telecom is looking at updating them.... they have a 15 year plan...) is around NZ$170 a month (roughly US$130). On top of that, you have to pay $65 a month for line rental (to have a home phone line) and pay about $600 for the products that you need to be able to use the phone and the internet at the same time.

I have had very good experiences with AT&T's high end DSL Internet service ("Elite" DSL) It is available even if U-Verse has not been rolled out in your area yet. It will not give you subscription TV but there is always satellite (DirectTV or Dish Network) and AT&T can provide subscription TV in a bundle even if U-Verse is not available yet.

Time Warner Cable is notorious for terrible customer service, so much so that a lawsuit was recently filed against them by the City of Los Angeles.

Also, the Cable Companies are on the warpath against customers who share lots of files or use lots of bandwidth- the FCC is contemplating taking action against them for this practice of trying to charge those cutomers more money or disable their Internet service.

Be sure to get the lowest introductory rate on Elite DSL from AT&T.
http://www.att.com/gen/landing-pages?pid=3308