I did have similar issues with not getting the advertised speed. It turned out to be my Linksys router. It seemed the router could not handle over 7 Mb of download before it would start having trouble. I went and purchased another Linksys router and had the same issue. I upgraded to the latest code with the same results. I then connected a Cisco 871 router (Small Business Class) and my speed jumped to 22 Mb. I then knew it was the home network equipment. I have AT&T and they provided me a D-Link. It seems to be able to handle the speed. The easiest way to test is plug your pc directly into the E-Net modem provided by Road Runner. Go to site speedtest.net. If you are still not getting the download promised you might have an issue with the connecters in your home. Either way have someone dispatched to your home to take corrective action.

I have roadrunner, not sure if its the turbo or not, but it must be, seeing as im getting 22mbps on speakeasy... I only download at about 500-700 KBps on average, never seen over 1MBps

I have roadrunner whatever in the northern New England area. When doing any of the speed/bandwidth tests the download speed is acceptable at about 14 Meg. However, when the testers start the upload they all report about 0.5 Meg then as the upload continues the upload speed drops to half or 0.25 Meg. That is 'throttling' back. I just can't get over how decpetive this company is. I would never ever send anything important over this link because I have absolutely no trust at all in them to not be sniffing data and logging visited sites.

Yeh sure,you DSL users run constant speeds that are guaranteed,but the constant speed is CRAP.I hit 22-23 MBPS in the early AM when most sane people are sleeping.I bet is AT&T could push out those speeds,your internet bill would surpass your house payment..LOL...Haven't they raped people for services too long to even be trusted as a ISP?Their idea of basic service includes nothing but unlimited call WITHIN 10 miles,or else it is considered long distance even though it's in the same area code..LMAO..Go with Time Warner for your ISP,but steer clear of their VOIP (digital phone) services...Save time and hassle by going through Vonage for that.Just my 2 cents..:D

LOOKING FOR CLARIFICATION:
Time Warner road runner supposily runs on the principal on non-dedicated bandwidth , that is , you should be able to compete for the availiable bandwidth within a specifice region. THE bandwidth you can comsume should not have any real limits up to the maximum your cable modem can handle (which for most of the rental cable modem I belive to be close to T1 speed).The only time this is a problem is when there is a large number of users heavily downloading at the same time. Althought TW says that they do not throttle back you maximum bandwidth , how can they say they cam increase your bandwidth on UNDEDICATED bandwidth allotment?

I just upgraded to Turbo Last Result:
Download Speed: 23026 kbps (2878.3 KB/sec transfer rate)
Upload Speed: 1937 kbps (242.1 KB/sec transfer rate)
I cant complain.

thank you for this article. it was posted back in july of 2008. i'd just like to mention that it is march 2009 and this is the second time we have ordered road runner "turbo" only this time it's "power charged" ha right! this is also the second time that not only have we experienced the same download/upload speed but at times we experience slower connections. technical support over the phone has tried all they can to help, but couldn't come up with an answer. we even had field technicians and still we received no answers/help. they sent us two new modems, still no fix. we've tried three different routers, we've tried hooking the modem directly to the pc, not just to one but to three different pc's, one in which we formatted and there was absolutely no software to conflict. we've tried seeing if installing a different operating system would fix problems. hell i cant think of all we did but i'm sure we tried everything possible. the reason this extra speed is important to use is because we'd like to use our routers and we have 2 kids and both my wife and i have our own laptops. so we have up to 2 and sometimes three computers connected to the internet at once. and then my children connect their xbox to the internet as well. for 10 dollars extra this turbo by roadrunner seemed like a deal. but it's been more of a hassle and hasn't compensated us. unbelievable to me. we are canceling their high speed service right away this time. we're going to search for a better ISP. if you can be of any help please let me know! and again thank you for your article.

My speeds never changed, uploads went to 1 meg upstream and downloads stayed at 7megs

I called and requested to cancel service, they sent out a tech who said it was a provisioning problem and they would fix it, i never heard back and next month they billed me $50.00 for the tech.

I called back and complained about the bill, they sent another tech, this tech verified their was a problem, and i refused to sign the log unless he puts "credit for the previous tech" so he did, and i signed

Later they call me and say they put me back on the previous package, (when i ddin't ask for it) i filed a complaint with the attorney general and they credited me $40.00 but never fixed the package i was on, or explain why they could not even come close to the advertised speeds!

ROAD RUNNER TUBRO IS A SCAM! THEY WILL NOT GIVE YOU TURBO SPEED ONLY THE SAME PACKAGE AS BEFORE BUT FOR A HIGHER COST!

They kept saying it was my equipment so i requested they get at least 10 megs down on any tests at my cable box with their own laptop, and they could not even come close!

WOW, Turbo over here in Southern California is 10 Mbps down, 1 Mbps up =[ I wish they would upgrade my area (93030) to 15/2 -_-

I'm envious of you guys for having the ability to choose an internet provider.

Here in New Zealand, we have Telecom, Vodafone, and Telstraclear. Apparently there's another company that you can get in one part of the country, but I'm not sure if that's still going. Telecom owns all the phone lines in the country and Vodafone is a mobile phone only company.

Telecom is still peeved about a law being passed about 2 decades ago that put a stop to it's monopoly on the industry and because of that charges it's competitors HUGE fees for line rental, the end result being that telecommunications here are some of the most expensive in the Western world. A 10gB capped broadband plan (if you can get broadband in your area.. it overloads the lines and Telecom is looking at updating them.... they have a 15 year plan...) is around NZ$170 a month (roughly US$130). On top of that, you have to pay $65 a month for line rental (to have a home phone line) and pay about $600 for the products that you need to be able to use the phone and the internet at the same time.

I have had very good experiences with AT&T's high end DSL Internet service ("Elite" DSL) It is available even if U-Verse has not been rolled out in your area yet. It will not give you subscription TV but there is always satellite (DirectTV or Dish Network) and AT&T can provide subscription TV in a bundle even if U-Verse is not available yet.

Time Warner Cable is notorious for terrible customer service, so much so that a lawsuit was recently filed against them by the City of Los Angeles.

Also, the Cable Companies are on the warpath against customers who share lots of files or use lots of bandwidth- the FCC is contemplating taking action against them for this practice of trying to charge those cutomers more money or disable their Internet service.

Be sure to get the lowest introductory rate on Elite DSL from AT&T.
http://www.att.com/gen/landing-pages?pid=3308