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"I'm Getting A Phone Call From THE WHITEHOUSE!!!": Can You Really Modify How Your CallerID Appears?
Can You Change, On Demand, The Caller ID Which Displays When You Call Someone? You Can But Not On Your Own
CPUC studies the impact of deregulation
The California Public Utilities Commission is conducting a survey of telephone customers
California Public Utilities complaint letter responses said the CPUC doesn't regulate Cox Communications phone service--Not True
Cox phone service is regulated by the California Public Utilities Commission (CPUC). Many Cox customers who filed complaints with the CPUC received letters from the Consumer Affairs Branch of the PUC stating Cox is not under the jurisdiction of the CPUC because it has digital service. UCAN addressed the regulation issue with the CPUC and received confirmation that the phone service is indeed regulated.
Cox Celebrates New Year By Charging New Fee and Raising Existing Fee
Starting January 1, 2010, Cox customers will see a slight increase in their monthly bill. Cox is both charging a new fee, the Regulatory Cost Recovery fee, and raising an existing fee, the Universal Service Fund fee
Last Day, No Overlay: 760 Subscribers Must Dial The Whole Deal
Subscribers in Southern California's 760 Area Code Must Now Dial All 10 Digits
AT&T tells the FCC Google Voice is blocking calls illegally
AT&T and Google are currently engaged in an ongoing dispute about the rejection of the Google Voice iPhone application. Last Friday, AT&T pushed the spat further by filing documents with the FCC saying that Google Voice violates government Internet policies.
Ban on annoying telemarketing robocalls starts Sept. 1
Those annoying prerecorded telemarketing calls are about to become illegal and violaters will face stiff fines. MORE
Defunct "ComCast Must Die" Web site rises from the ashes ...
The Web site Comcastmustdie.com, created by AdAge writer Bob Garfield is history, but now it has been reincarnated as customer-circus.com. Full story.
Phones and Zones: How AT&T bills you for calls not considered long distance
Calling "zones" and LATA's - This trip to the "phone phat farm" can save your home or business money ...
10-digit dialing begins for residents in 760 area code
If you live in the 760 area code (soon to be the 760/442 area code overlay), you can practice dialing the area code and number on all calls beginning May 2, 2009. You must dial the area code and number on all calls beginning October 24. Those who currently have 760 numbers should keep the same area code. New overlay area code 442 numbers will become effective on November 21.
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